Multiplatform Call Center Suite

by Telecorp

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Multiplatform Call Center Suite

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Product Details

  • Starting Price $300/one-time
  • Deployment Cloud, SaaS, Web
  • Support 24/7 (Live Rep)

Vendor Details

  • Telecorp
  • http://www.telecorpproducts.com
  • Founded 1984
  • MI

About Multiplatform Call Center Suite

Multiplatform Call Center Suite is a browser based reporting and real-time solution for call center management. Connect to your call center online, from anywhere. Compile real-time and historical performance data from multiple Avaya, Cisco and Nortel PBXs. Monitor real-time agent and skill set/queue activity. Assess performance with historical information. Make staffing decisions based on precise performance data.

Wall Display Plus sends real-time info to flat screens.

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Multiplatform Call Center Suite Features

  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Call recording
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Inbound Reporting
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • VoIP
  • Voice & Data Integration