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Cos'è Mindbody?

MINDBODY migliora l'esperienza dei tuoi clienti, da quando trovano il tuo salone sull'app fino alla loro prossima visita. Potenzia il tuo salone con marketing automation, programmazione, gestione dello staff, elaborazione dei pagamenti, promemoria automatici, creazione di report e altro ancora. Stai costruendo il tuo marchio? Fallo anche con un'app personalizzata. Risparmia tempo e dai ai tuoi clienti l'attenzione che meritano. Pianifica la tua demo gratuita oggi stesso

Chi utilizza Mindbody?

MINDBODY serve e supporta saloni di piccole, medie e grandi dimensioni a livello globale.

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Recensioni su Mindbody

Punteggio medio

Nel complesso
4,0
Facilità d'uso
3,9
Servizio clienti
3,8
Caratteristiche
4,0
Rapporto qualità-prezzo
3,6

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
48%
4
27%
3
12%
2
5%
1
8%
Allison
Allison
Owner
Utente LinkedIn Verificato
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great for certain things

4,0 2 anni fa
Sottotitoli in italiano disponibili nel lettore video
Greta
consulente (Italia)
Sport, Lavoratore autonomo
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Ottimo per realtà grandi

5,0 2 anni fa

Commenti: Ottima

Aspetti positivi:

Internazionalità della ricerca e del pubblico utilizzatore

Aspetti negativi:

Costi elevati rispetto al ritorno di comarketing

Garrett
Garrett
CIO (USA)
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Learn It and Use It

5,0 5 anni fa

Aspetti positivi:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Aspetti negativi:

the old design structure of the base platform could use some updates, which they are aware of

Lori
President (Messico)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Mindbody does it all!

5,0 2 settimane fa Nuova

Commenti: Overall I'm very happy with Mindbody, having used it as a consumer in the past and now as an administrator/business owner. I have referred Mindbody to a friend with a business in Canada who was not happy with their booking software. They've since switched to Mindbody and are working on getting it set up to accommodate their business needs.

Aspetti positivi:

I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you!

Aspetti negativi:

It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine.

Miranda
Owner (USA)
Sport, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Overall VERY Disappointed.

2,0 3 settimane fa Nuova

Commenti: So far I have only been with Mindbody for 6 months. And it is a nightmare.

Aspetti positivi:

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

Aspetti negativi:

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

Anessa
Fitness Instructor (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Amazing system

5,0 settimana scorsa Nuova

Commenti: Great system overall. Best of all the other scheduling systems

Aspetti positivi:

Easiest to use compared to other scheduling systmes

Aspetti negativi:

the least i like about the system is that it is a bit pricy

Risposta di Mindbody

3 giorni fa

Thanks, Anessa. We're delighted that you've found our platform to be so helpful and easy to use!