DaySmart Appointments

Loved it!

Commenti: It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.

Aspetti positivi:

I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./

Aspetti negativi:

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.

A SMART choice for Every DAY scheduling!

Commenti: DaySmart has been solving our day-to-day business needs by effectively and efficiently handling numerous scheduling requests by job seekers in our workforce development sector. It allows our teams to easily schedule and offer intuitive scheduling features for our clients to ensure that they will be seen on the day and time they are scheduled for without fear there will be no record of a scheduled appointment.

Aspetti positivi:

As an administrator, I personally enjoy the ease of use when having to set up new users or change information on the back end. Similar platforms have really been confusing when managing users but DaySmart makes all of those tasks very easy to understand and execute.

Aspetti negativi:

The only thing that I can say negatively about the product thus far, is that there was an issue with getting some of our user's Outlook calendars to sync with the AppointmentPlus add-in. With a little tinkering and help from your support team, we were able to resolve the issue in a timely manner.

medicore product

Commenti: It was adequate to meet the needs of communicating my schedule and availability, but some things felt slow and outdated. Primarily being able to cancel/change recurring appointments.

Aspetti positivi:

communicate schedule to other members of the team

Aspetti negativi:

It is very difficult to cancel recurring appointments It is slow to move from one week to the next - takes a long time to load the new page/calendar

Happy with DaySmart

Aspetti positivi:

User friendly for both staff and community members

Aspetti negativi:

Initial set-up caused some confusion about features disabling the public view but it eventually got resolved.

DaySmart (Appointment-Plus) Review

Commenti: Overall, we have been using DaySmart for several years and have had very few issues with the website. The support service has always been very responsive, if needed. All in all, it just works for us.

Aspetti positivi:

The flexibility to customize your site to best fit your individual customer experience. Also, the uptime for the website has been really good.

Aspetti negativi:

The only con I can think of is the recent price increases.

Great Customer Service with Programming Needs to Address

Aspetti positivi:

Ease of use and the customer service has kept me with the company! Prompt, helpful, and kind customer service reps will always equal loyalty.

Aspetti negativi:

Limited ability to create daily unique schedules based upon services offered. There are times my patients aren’t able to use the program at all because I have to block out a day I can’t be IN the office, but I can offer phone appointments. the program doesn’t allow this schedule exception. Big hinderence to my ability to run my practice efficiently and to my patients ability to access services.

Long term user

Commenti: It’s nice to have an appointment scheduling solution that sends confirmation, reminders and texts to our clients. That is a timesaver.

Aspetti positivi:

I have used this system for approximately 10 years when it was Appointments Plus. It has some great features for scheduling and client management.

Aspetti negativi:

The monthly calendar (on the left side of the screen) is not fully accessible without scrolling down so you can’t see the whole month or the options to look at the waitlist. I also don’t use some of the service options like online scheduling, payment processing, aligning with my Quickbooks or email marketing because I don’t want to have one system holding all my info. We have experienced times when DaySmart is down and I can’t afford not accessing my client files.

Well organized, easily accessible site

Commenti: I felt DaySmart helped me to organize my clients and schedule. I would have liked to receive notifications and confirm/accept/deny appointments.

Aspetti positivi:

I felt DaySmart was well organized. I was able to manage clients and view my availability easily.

Aspetti negativi:

I had minor difficulty navigating the site by a monthly view, rather than daily.

Helpful Program

Aspetti positivi:

We find DaySmart to be very helpful in storing client's history. We have used it for years and been able to find records from several years ago

Aspetti negativi:

I think the display views could use some customization options but overall we enjoy this

DaySmart review

Commenti: Overall, I enjoyed my experience with this platform and would recommend it to others. I think it's a really great way to keep track of events.

Aspetti positivi:

I liked that is was easy to navigate and use!

Aspetti negativi:

I sometimes had confusion with customer support!

It's just ok.

Commenti: Customer service is friendly.

Aspetti positivi:

It allows employees to set up an appt.It allows me to go in and set up appts. from the appt. that they set up on-line.

Aspetti negativi:

It does not allow the appt. made in DaySmart be uploaded to your Outlook Calendar. I still have to go in and set up the appt. there. I want the appt. that the employee sets up on-line to be uploaded to my outlook calendar. This is really a pain. I've only been working for Charlotte-Mecklenburg Schools for 6 m0nths.

Gregs Improvements

Commenti: My overall experience is good, but as any software goes there is always room for improvements.

Aspetti positivi:

The easy ability to make appointments.

Aspetti negativi:

The client database should eliminate duplicate entries, improve cancels and rescheduling to eliminate duplicate entries. Clients have trouble trying to schedule online from the portal due to missing or forgotten passwords or the email address is incorrect. We need more online classes updating us with changes and new features (e.g., fee collecting and monthly payment reporting).

DaySmart is easy to use and to train staff on.

Commenti: We have been with DaySmart since 2008. It is easy to use and to interface with.

Aspetti positivi:

Ease of use after set-up. clients and employees an use it right away.

Aspetti negativi:

Set up can be time consuming if you are a first timer. I would suggest using the DaySmart team to assist you in your initial setup and trial run.

Daysmart 2023

Aspetti positivi:

Daysmart is easy to navigate, add, change or delete appointments. The reporting tool is easy to use and import. You can create various reports to customize individually. Searching for appointment and clients is easy to use.

Aspetti negativi:

I did not like that clients can create multiple appointments which created a shortage of needed appointments. It would be great if DaySmart could block this capability.

Crashing Issues

Commenti: We were satisfied with DaySmart until recently. Unless we see an improvement soon, you will leave us no option but to seek a better, more reliable option.

Aspetti positivi:

Good for student and appointment data base.

Aspetti negativi:

This system has been crashing on us for over a month. We get logged out, find it difficult to log back in. This is frustrating as we have customers standing in front of us and we have to constantly apologize for making them wait while we try to get back on.

Cal State LA VITA Program

Aspetti positivi:

Great appointment software. Easy to use and to revised.

Aspetti negativi:

I like everything about this software! I have no suggestions.

Clunky, difficult to use and no better featured than any other app

Aspetti positivi:

This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

Aspetti negativi:

All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned. It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything. Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment. Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes. The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-) By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Excellent appointment reminder! Will help you stay organized

Commenti: I got the benefit of organization and never forgetting an appointment.

Aspetti positivi:

I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.

Aspetti negativi:

It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.

Customized Software For a Wide Variety of Clients

Commenti: Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us.

Aspetti positivi:

We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms. Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Aspetti negativi:

Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email. Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Dissapointed

Aspetti positivi:

Pros -Great concepts with plenty of features added but a lot of room for improvement. Was even better before they did (major fail) upgrade.

Aspetti negativi:

Since a major upgrade last year this calendar system has been nothing but trouble. It's very slow, timing itself out frequently. Complaints are met with "it's on your end", however, we've upgraded on our end because of these comments and nothing has changed. In addition to our desktop calendar, our staff has the same issues on their phone apps. The upgrade changed booking features to make it more steps to do and making it even more steps to view notes while booking. We have at least 2 instances of questions via their support that have gone completely unanswered. We are not happy with AP any longer.

12 year customer who found out was being overcharged and Prez refused to make right.

Commenti: It's really hard to switch appointment companies. That is why we stayed with them for so long. And even though we did get use to the software and even appreciated it over the years, there were a lot of bugs in the system. Some that were years old and we just delt with. They just have limited resources or a lackadaisical attitude to fix the bugs. But the icing on the cake is when our Merchant Services company provided us with information that stated the way the code for their interface was overcharging us, the information was brought to the company, they refused to make it right. Cost us THOUSAND$ of dollars.

Aspetti positivi:

Many functions (although some were buggy)

Aspetti negativi:

Lots of bugs. Years of unresolved issues. Very lackadaisical attitude toward fixing bugs. Coding overcharges in POS and the President refused to make right. Randomly charges clients credit cards when not supposed to (very upset clients who think you are purposely overcharging them).

Powerful

Aspetti positivi:

Appointment Plus is a powerful system that's great for managing multiple service provider's schedules as well as gathering client data for marketing.

Aspetti negativi:

It's cost. It's a bit too pricey for a small buisness or solo practioner.

Expectations are not being met

Aspetti positivi:

Offers easy to use online scheduling tool for customers. You are able to access from anywhere. Lots of different functions and customizing available

Aspetti negativi:

Every time there is an update to the system a lot of stuff goes wrong. The team responsiveness is not what it could be. A lot of times you are informed one thing, and then the opposite by support staff. It is not very easy to navigate through the system.

Excellent program

Commenti: I keep my weekly schedule on it too make sure I get there reminders and get to my appointments on time.

Aspetti positivi:

It was very easy to switch to it and learn f from our

Aspetti negativi:

I have no complaints. It works just like I need it to work

Could Not Be Happier

Aspetti positivi:

The AppointmentPlus system has been a welcomed addition to our busy office. We use it for job candidate screening call scheduling. It has saved me countless hours of having to go back and forth in trying to find a time to schedule. The system is well-designed and easy to use. I also like the automated email reminders I get. Overall, I couldn’t be happier with the system.

Aspetti negativi:

I can’t really think of any cons. Customer service is outstanding and the system exceeds our expectations