UKG Pro
Cos'è UKG Pro?
Ultimate Software si impegna a mettere sempre al primo posto le persone. Questo principio fondamentale guida la creazione della sua premiata tecnologia di gestione delle risorse umane, delle buste paga e dei talenti; un servizio clienti leader del settore; e una cultura incentrata sui dipendenti. La Ultimate è stata classificata tra le prime 25 nella lista annuale delle 100 migliori aziende per cui lavorare di Fortune dal 2012, oltre a essere stata nominata n° 1 da Fortune come miglior posto di lavoro di grandi dimensioni nella settore tecnologico per quattro anni consecutivi (2016-2019).
Chi utilizza UKG Pro?
La sua soluzione UltiPro è principalmente indirizzata ad aziende con oltre 100 dipendenti in tutti i settori.
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UKG Pro
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Recensioni su UKG Pro
Anthony
Great payroll software as an alternative to QB
Ashley
What's not to love here?
Commenti: I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.
Aspetti positivi:
I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.
Aspetti negativi:
What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..
Sara
Great tool for talent management and Human Resources
Commenti: As a medium-sized business, I appreciate having access to a wide variety of employee onboarding resources. As a tool for continuing education and professional development, it is invaluable. It's fantastic to have everything our HR department and our staff need in one place.
Aspetti positivi:
As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.
Aspetti negativi:
Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.
Lauren
Lots of show, not much substance
Commenti: Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. Honestly its the strangest thing.
Aspetti positivi:
It looks good at first glance- clean look for employees
Aspetti negativi:
Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). You call Ultipro and that act like the most basic things you should have to pay extra for to have them do. This is actually my second company I've used Ultipro for (I know how did I do this again) so I am very familiar at this point with the system and it still is very hard to use or remember the pathways to get to things, because it is so convoluted for admins. They added a new time system that is terrible- doesn't show basic things like weekly time totals. Onboarding is a nightmare bc we like to keep track of contractors in the system and they act like they've never heard of such a thing (but like we have this system to get off of spreadsheets right?) Just all around terrible, and its frustrating bc it seems like it could be a great system, they've just spread themselves too thin and while all systems function basically, they don't function fluidly together and a lot of the time you can't report easily on what you've spent so much time getting into the system.
Katherine
Good platform, needs more improvement
Commenti: Good, very productive platform
Aspetti positivi:
I like that we do everything on one platform (ex: PTO, vacations, posting job offers, schedulling, time sheet approvals)
Aspetti negativi:
The punch in and out system, for a big platform like this is should have a direct punching in like agendrix instead of goinh through different channels to be able to punch in for work. Should be an easier way. Schedulling shouldn't be as "plain" as it is on the platform at the moment.
Chelsea
Alternative considerate:
Over promise and under deliver
Commenti: I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads. Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.
Aspetti positivi:
Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.
Aspetti negativi:
As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call. You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG. Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.
