--- description: Scopri le funzionalità di SmartSurvey, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartSurvey - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Strumenti per survey](/directory/30092/survey/software) > [SmartSurvey](/software/57112/smartsurvey) # SmartSurvey Canonical: https://www.capterra.it/software/57112/smartsurvey Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/57112/smartsurvey?page=2) > SmartSurvey è una soluzione per l'esecuzione di sondaggi online che aiuta chiunque a creare sondaggi, raccogliere dati e analizzare i risultati. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 114 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza SmartSurvey? Studiosi, consulenti, imprese, multinazionali, governo, settore pubblico e organizzazioni non-profit ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 114 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: SmartSurvey - **Area geografica**: Tewkesbury, UK - **Anno di fondazione**: 2010 ## Contesto commerciale - **Prezzo di partenza**: 0,00 £ - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Finlandia, Germania, Giappone, India, Islanda, Messico, Norvegia, Regno Unito, Stati Uniti, Svezia ## Funzionalità - Analisi delle sensazioni - Analisi delle tendenze - Analisi statistica - Analisi visiva - Applicazioni di analisi dati - Benchmarking - Branding personalizzabile - Creazione di report/analisi - Creazione e design di moduli - Dashboard - Distribuzione multi-canale - Domande discriminanti - Domande personalizzabili - Email Marketing - Generatore di sondaggi - Gestione dei feedback - Gestione dei modelli - Gestione dei moduli - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della posta elettronica - Gestione di gruppi - Importazione/Esportazione di dati - Libreria di domande - Logica condizionale - Logica di esclusione - Messaggistica via SMS - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio del coinvolgimento - Personalizzazione di URL - Quadro della attività - Raccolta dati multi-canale - Raccolta di risposte offline - Rendicontazione e analisi statistiche - Segmentazione della clientela - Sondaggi e feedback - Sondaggi sul coinvolgimento dei dipendenti - Sondaggio tramite cellulare - Struttura sondaggio NPS - Third-Party Integrations - Trascinamento della selezione (Drag & Drop) - Visualizzazione di dati - Workflow Automation ## Integrazioni (3 in totale) - Google Analytics 360 - Salesforce Sales Cloud - Zapier ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) ## Categorie correlate - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) - [Software per creare moduli](https://www.capterra.it/directory/33235/form-builder/software) - [Software per votazioni](https://www.capterra.it/directory/31220/polling/software) - [Software per NPS](https://www.capterra.it/directory/32075/nps/software) - [Software per employee engagement](https://www.capterra.it/directory/30817/employee-engagement/software) ## Alternative 1. [Typeform](https://www.capterra.it/software/137289/typeform) — 4.7/5 (983 reviews) 2. [SurveyMonkey](https://www.capterra.it/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 3. [Trustpilot](https://www.capterra.it/software/169618/trustpilot) — 4.5/5 (1207 reviews) 4. [Jotform](https://www.capterra.it/software/158456/jotform-4-0) — 4.7/5 (2928 reviews) 5. [ReputationStacker](https://www.capterra.it/software/160682/reputationstacker) — 4.9/5 (59 reviews) ## Recensioni ### "Easy to use product, with great customer service" — 4.0/5 > **Suzanne** | *14 novembre 2017* | Proprietà immobiliari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt. > > **Inconvenienti**: It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. > > High quality surveys are straightforward to put together and send to a large number of people. ----- ### "Good customer experience" — 5.0/5 > **Annabel** | *18 settembre 2020* | Servizi legali | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy. > > **Inconvenienti**: Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account. > > very useful for global or in house company surveys ----- ### "SmartSurvey does not meet design requirements." — 3.0/5 > **Allison** | *26 giugno 2018* | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status. > > **Inconvenienti**: SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention. ----- ### "Easy Survey to run" — 5.0/5 > **Melissa** | *7 ottobre 2020* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The survey was easy to use and the results were easy to analyse > > **Inconvenienti**: There is nothing I can say which I didn't like. It was just what I wanted ----- ### "Quick to start, good support, but it can also take some time to figure out all the details" — 5.0/5 > **Nicholas** | *1 novembre 2017* > > **Vantaggi**: I've been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product. I'm using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population. I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this. While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully. > > **Inconvenienti**: One example of the tool's behavior that takes some getting used to so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn is the anonymous response function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the complete it later function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the complete it later function undoes the anonymous response setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.) ----- Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/57112/smartsurvey?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/57112/smartsurvey) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati