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SmartSurvey
Cos'è SmartSurvey?
Grazie alla piattaforma SaaS di SmartSurvey, gli utenti possono acquisire, analizzare e creare report per pressoché qualsiasi tipo di dati tramite un servizio di sondaggi online semplice ma elegante. SmartSurvey consente agli utenti di raggiungere direttamente le persone le cui opinioni contano di più, vale a dire clienti, partner, pazienti, studenti e fornitori. SmartSurvey è specializzata nella fornitura di soluzioni per sondaggi tra i clienti di imprese e aziende multinazionali e fornisce supporto dedicato e archiviazione sicura dei dati su server con sede nel Regno Unito/nell'UE.
Chi utilizza SmartSurvey?
Studiosi, consulenti, imprese, multinazionali, governo, settore pubblico e organizzazioni non-profit
Hai dubbi su SmartSurvey?
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SmartSurvey
Recensioni su SmartSurvey

Easy to use product, with great customer service
Commenti: High quality surveys are straightforward to put together and send to a large number of people.
Aspetti positivi:
We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt.
Aspetti negativi:
It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.
Risposta di SmartSurvey
7 anni fa
Hi Suzanne, thanks for your feedback. Re your query about customising the formatting of text within a question - when you go into edit a question, there is an 'enable editor' button in the bottom right hand corner that turns on all the standard formatting features, such as bolding and italicising etc. Hope that helps.
SmartSurvey - the Smart Choice!
Commenti: Excellent experience - I'd recommend this to anyone!
Aspetti positivi:
Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos.
Aspetti negativi:
There could be more exported data types, and more options within the analysis reports.
SmartSurvey does not meet design requirements.
Aspetti positivi:
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.
Aspetti negativi:
SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.
Alternative considerate:
One of the best customer support out there
Aspetti positivi:
Easy to use, simple to implement, straight to the point, reasonably priced.
Aspetti negativi:
Some of the respondents were not from the relevant field as requested. Some did not provide relevant answers to the questions. There is a little bit of cleaning needed in SmartSurvey's database to address the former; as far as the latter goes this is not something that they can really control, so I won't take any points away for that.
Risposta di SmartSurvey
4 anni fa
Thank you for your review, the positive feedback is much appreciated! Kind regards, Neil
Good customer experience
Commenti: very useful for global or in house company surveys
Aspetti positivi:
Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.
Aspetti negativi:
Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.
Risposta di SmartSurvey
4 anni fa
Hi Annabel, Thanks for taking the time to leave a review. Your feedback is much appreciated. Kind regards, Neil
Alternative considerate:
Easy Survey to run
Aspetti positivi:
The survey was easy to use and the results were easy to analyse
Aspetti negativi:
There is nothing I can say which I didn't like. It was just what I wanted
Risposta di SmartSurvey
4 anni fa
Hi Melissa, Thank you for your kind words. We are so pleased you have enjoyed using SmartSurvey and great to hear our Sales and Support teams were on hand to help you both before and after purchase. Many thanks, Neil
Great tool
Aspetti positivi:
How easy it is to use! Very good navigation
Aspetti negativi:
It is a little limited on the things that your able to do.
Just Try It
Aspetti positivi:
Offers detailed survey functionalities and data insights Can detect cheating
Aspetti negativi:
Would probably add more design features.

SmartSurvey is very easy to use and we use it regularly
Commenti: I write lots of stories for our Alumni Community. I use SmartSurvey to set up typical Q&A for people to fill out so rather than emailing people the questions every time I simply direct them to the Smart Survey URL (which you can customise).
Aspetti positivi:
Ease of use - you can set up surveys quickly and easily and also view results in anyway you prefer.
Aspetti negativi:
I have yet to find anything I don't like.

Excellent for student research
Commenti: Very positive
Aspetti positivi:
It has all the features necessary for academic research and it is flexible with its plans. This is especially important for students and individual academic researchers. Ans it's very easy to use and it gives a professional appearance to the survey.
Aspetti negativi:
I had no issues, except for not knowing how the program classified complete and incomplete surveys, so I had to write and the following morning I had the answer to my question.
Best for Survey
Aspetti positivi:
The best application for tracking customer satisfaction & engagement.
Aspetti negativi:
We did not found any least option for this app.
Risposta di SmartSurvey
anno scorso
Hi Belal, Thank you so much for taking the time to review SmartSurvey. We do appreciate customers efforts to leave feedback, and we do take this into account as we continue to develop our features. Best wishes, The SmartSurvey team
Basic Account Is Perfect For The Small Non Profit
Commenti: I user the software to collect data for a book club. It's absolutely perfect. The users have responded very well. The reporting features ate very comprehensive. I love how I can choose the option to receive an email each time someone responds.
Aspetti positivi:
Because I am an occasional user, I am very happy to have the option of a free basic account, with the option to upgrade for enhanced features should I ever need to. It's the perfect way to try out the software and whilst there are restrictions on the features, numbers of questions and the number of surveys that can be sent, for the occasional user with less than 100 responders per month, it's absolutely perfect. The software is very feature rich even at the basic level, and were I a company I would not have any qualms about paying to use the advanced features. It's very user friendly and easy to use even for the beginner
Aspetti negativi:
It would be great to have the option to renumber or re-order survey responses, or to print a summary. At present I don't have the budget to upgrade to acquire these type of features as they are "nice to have" rather than essential, but it's certainly something I would consider.
Fantastic survey software
Commenti: Fantastic. I think they called me once to check it was all okay, but that was literally a question as to whether there was anything they could do. The rest of the time, the site worked perfectly, downloads of the data were simple. Bottom line is it worked as they said it would and you cant ask for more than that.
Aspetti positivi:
So simple to set up the questionnaires Easy for participants to access (multiple ways to access the site- QR codes, weblinks etc) Brilliant behind the scenes options- things like being able to annonomise respondents by removing IP addresses was a huge benefit for my study and meant i was able to make sure i didnt breach any GDPR requirements
Aspetti negativi:
There is nothing about this that i feel is a con.
A very good system for NPS
Commenti:
We can now see our customers responses instantly and this help the business to identify trends quickly.
Dependent on what package you have the option to change/add to your surveys without having to go via the support team is very beneficial.
The sales team did not try and over sell and didn't put any pressure on us to make a decision if we wanted to buy.
Aspetti positivi:
The system is easy to use and we could quickly navigate around it to create and update our surveys. The staff are always polite and helpful and the response to queries raised are answered very quickly.
Aspetti negativi:
The help guides are good but a few questions we have had are not covered which means a call or ticket being raised. Not easy to add more than one logo onto the survey (co-branding) and instruction from help line was just trial and error.
Used it for research project
Commenti: I credit smart survey with the success of my data collection. Would have been very difficult without it.
Aspetti positivi:
The ease with which one can create a questionnaire and disseminate it was a huge load off my shoulders. I have no experience in building website and not very savvy when it comes to formatting and the ease with which you can navigate through the templates was great!
Aspetti negativi:
Honestly, for my purposes it was perfect. nothing was difficult to understand or deploy.
Risposta di SmartSurvey
5 anni fa
Hi Shant, Thank you for taking the time to leave a review. Its very pleasing to hear you enjoyed using SmartSurvey and you found the platform easy to use. Kind regards, Neil
Great software
Commenti: Very satisfied. Would highly recommend
Aspetti positivi:
Easy to use with lot of analytical features Cant save multiple views and cut data any way you want
Aspetti negativi:
Chart function is limited Vest to export to excel
Risposta di SmartSurvey
5 anni fa
Hi Danny, Thanks so much for taking the time to leave a review it's much appreciated. With regards to your feedback on charts, we have a whole new results and charts section currently in development so you should see a significant upgrade to that part of the platform in the next couple of months. A couple of highlights are: A new cleaner UI Being able to filter, save and share views Select different types of charts and customise them too. Many thanks, Neil
SmartSurvey is a great tool for my business
Commenti: easy to use and responsive once you know what you are doing
Aspetti positivi:
Helps me to know what is going on in my market, Net promotor score survey is very useful
Aspetti negativi:
I cant think of anything at the moment
Andy's review
Commenti: Good experience, I like it.
Aspetti positivi:
Easy to get to grips with and understand the layout, good auto save and session resume abilities.
Aspetti negativi:
the over design function feels rather old fashioned in comparison to others, its seems to have some basic function when editing the question titles for example.
Risposta di SmartSurvey
5 anni fa
Hi Andy, Thank you for taking the time to leave a review, I have passed your feedback on to our product manager. We have the survey design tool in the product roadmap, and we hope to start work on an updated version later in the year. In the meantime, if you have any questions feel free to get in touch with support who will be happy to assist you. Many thanks, Neil
Online Survey Champions
Commenti: I would say I had satisfactory experience with SmartSurvey overall, will definitely use SmartSurvey again in the future if required at work.
Aspetti positivi:
I used this software to create an online survey for my master's thesis. It was very easy to use and helped me creating an effective survey in a short period of time. I used the pro version so I used the data presentation tool to create graphs and pie-charts for the answers provided by the participants for each questions. I found that data export tool (5 Stars) very useful and effective.
Aspetti negativi:
Once I created the survey and launched it online, I realised that there could be certain changes needed in some of the questions. I could only change some questions whereas other questions weren't amendable. I didn't like that I was not able to make necessary changes to the questions.
A great experience in setting up the account with SmartSurvey. Team are very friendly and can be con
Aspetti positivi:
Very Accessible visually and the navigation and editing functions are really user friendly. The team at SmartSurvey were really helpful, approachable and importantly can be contacted with ease.
Aspetti negativi:
Getting used to the system still and wanting to get more creative so need to understand how some of the functionality contributes to the overall impact of surveys. Would like to have option to download data directly in to powerpoint. To be honest this is really picky because you have to highlight cons on the review, but to be honest don't have any grumbles at all!
SmartSurvey
Commenti: I have never had any issues using this program for surveys.
Aspetti positivi:
I am a teacher and we are supposed to fill out surveys all the time. SmartSurvey is a good way to go, for sure.
Aspetti negativi:
It might take some time to learn how to create surveys using this program. It's easy to use it though.
An excellent, easy to use survey software
Commenti: Designed a rapid survey for a research project, and easily conducted survey. Great service
Aspetti positivi:
We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review. Thoroughly recommend
Aspetti negativi:
It would be good to have better options for exporting only some responses or sorting responses/managing duplicates, but it was otherwise excellent and this is easily fixed in using Excel. Overall excellent software for the price
Risposta di SmartSurvey
4 anni fa
Hi Jennifer, Thanks for taking the time to leave a review. You can use filters to better sort your responses which would then make for a cleaner export. Please find a link to the help guide on filtering here: https://help.smartsurvey.co.uk/article/how-to-use-the-filtering-tools If you want access to more advanced reporting features you can always try them out on a 14-day trial of our business plan. Any questions please feel free to get in touch. Kind regards, Neil
Happy Customer
Aspetti positivi:
Struggled with other companies but found SmartSurvey easy to use and enjoyed the data tools with the pre-populated graphs. The after sales support was great too with somebody contacting me to check I was OK with the platform.
Aspetti negativi:
I needed a bit of guidance on the custom branding of the survey but soon got the hang of it.
Excellent product
Commenti: I have found this product extremely easy to use - I have used it myself to collect all kinds of survey data and also used it in teaching with students, who find the set up very easy to operate and have designed great surveys using a range of different response forms and mechanisms. The templates for each question are particularly useful.
Aspetti positivi:
Templates for question types
Aspetti negativi:
Skip logic is a little complex at first
Good product
Commenti: a good research tool
Aspetti positivi:
good to have a flexible survey product where data is stored in UK, has a great range of feature that allows a range in questions and structures for a survey. Fast responses from customer support and good analytic features allowing data analysis of specific groups. Would recommend this.
Aspetti negativi:
Analysing aspects of the whole sample - filtering - took a little figuring out.