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Cos'è ABELDent?

ABELDent è un fornitore di software odontoiatrico al servizio della sanità fin dal 1977. Le sue soluzioni server locali e cloud condividono la stessa interfaccia moderna, che offre navigazione intuitiva, flussi di lavoro personalizzabili, misure dell'integrità dei dati e aggiornamenti automatizzati. Ambulatori con più studi possono impiegare entrambe le piattaforme utilizzando un'unica interfaccia utente. Funzionalità per le esigenze di tutti gli studi, che includono comunicazione con i pazienti, creazione di grafici clinici, gestione della reputazione, misure di sicurezza avanzate e creazione di report analitici.

Chi utilizza ABELDent?

Il software ABELDent è disponibile come soluzione server locale o cloud, con funzionalità complete che coprono tutte le esigenze dello studio. Serve studi dentistici di tutte le dimensioni e specialità in tutto il Nord America.

ABELDent Software - 1
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ABELDent Software - 4
ABELDent Software - 5

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ABELDent

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Recensioni su ABELDent

Punteggio medio

Nel complesso
4,7
Facilità d'uso
4,6
Servizio clienti
4,8
Caratteristiche
4,6
Rapporto qualità-prezzo
4,6

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
75%
4
21%
3
3%
2
1%
Kelly
Kelly
Owner (Canada)
Utente LinkedIn Verificato
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Abeldent -

5,0 6 anni fa

Commenti: I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.

Aspetti positivi:

Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless

Aspetti negativi:

Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.

Risposta di ABELDent

6 anni fa

Thanks for being such a loyal user of ABELDent. And yes, you are correct in stating that many of our early employees are still with the company after several decades of service!

Lorraine
Office Manager (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Moving to AbelDent has been the best decision for our practice

5,0 7 mesi fa

Commenti: I like that I can receive personal support anytime I have a question. I have been working with [sensitive content hidden] and she is fantastic! She has made herself available every time I have requested assistance. Her patience, extensive knowledge of AbelDent and ability to help me resolve any and all issues has exceeded my expectations.

Aspetti positivi:

I like the ease of using AbelDent and the excellent training and support they have provided.

Aspetti negativi:

I have not encountered any cons at this time. I will update this in the future but as of now our needs are being met by the AbelDent team.

Risposta di ABELDent

7 mesi fa

Thank you for taking the time to review ABELDent, our all in one practice management system! We appreciate your feedback on your experience with our team and the support you received. We also value your insight on the usage of our dental software, and that you find ABELDent easy to use. If you ever have any questions or concerns come up, please feel free to reach out to our team at any time. We are available 24/7 year-round to help you get the most out of your dental software! Thank you again for your glowing review.

Jennifer
Jennifer
Dental Administrator (Canada)
Utente LinkedIn Verificato
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Outdated Dental Software

2,0 6 anni fa

Commenti: I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.

Aspetti positivi:

Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.

Aspetti negativi:

The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.

Risposta di ABELDent

6 anni fa

Customers only receive fully tested general release versions - "transition versions remain in development until ready for general release unless the customer agrees to beta testing. We now offer two platforms - local server solution with a traditional windows interface and a cloud server solution with a fresh modern user interface. Thousands of customers successfully balance their accounting transactions everyday - no need to do month end reports. We can't speak to the reason for the system crashes as this office remains anonymous and there could be any number of reasons for them. A large percentage of our customers have successfully transitioned to paperless. The ondontogram/ clinical note functionality has been upgraded in both ABELDent platform versions with the cloud version incorporating a bold new look and degree of customization. In summary, we have a documented high level of customer satisfaction however we realize we cannot keep every customer happy all the time.

Natalie
Dentist (Canada)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

My experience with [sensitive content hidden]

5,0 12 mesi fa

Aspetti positivi:

Switching to ABELDent was a great choice. [sensitive content hidden] assistance was amazing and met our training needs. There are many features that [sensitive content hidden] has shown us, and we are excited to learn about all the upcoming new features. Emailing and texting our pts for health history, upcoming and past due appts are great tools to communicate with our patients. My team is very happy with ABELDent.

Aspetti negativi:

A little overwhelming at the beginning but once you get the hang of it the software is excellent

Risposta di ABELDent

12 mesi fa

Thank you for reviewing ABELDent on Capterra! We value your feedback on our all in one dental software solution. Thanks for letting us know your thoughts on our new features, including patient communication and online forms! We also appreciate your thorough feedback on your experience with our training team. If you ever have any questions or need any guidance or help, our support team is available 24/7 year-round to assist you. Thank you again for reviewing our dental software!

Donald
Office Manager (Canada)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great customer service !

5,0 6 mesi fa

Commenti: They care about customer service.
Software updates and new/improved features are rolled out on a regular basis.
We have been with ABELDent for over 10 years and have been satisfied clients.

Aspetti positivi:

The tech support and customer training is fantastic. They have online education videos that walks you through how to use their products. But the best experience is through the live trainer sessions. They are very knowledgeable and patient. I got a lot of insight and tips not available from the videos.

Aspetti negativi:

Occasionally it takes some time to get through to tech support by phone. But this happens with any company. The good thing is you have an option to leave a call back number or submit an email service request ticket. Depending on the urgency they can respond in timely fashion.

Risposta di ABELDent

6 mesi fa

Thank you so much for your positive review! We’re thrilled to hear that you found our tech support and customer training to be fantastic. It’s great to know that our online education videos and live trainer sessions have been helpful for you. Our team works hard to provide support, and we’re glad you gained valuable insights and tips from the live sessions. We appreciate your understanding regarding the occasional wait times for phone support. We’re continuously working to improve our response times and are glad that the call-back and email service request options have been useful for you. Your feedback is invaluable to us, and we’re committed to providing the best possible service. Thanks again for your kind words and support!

Kelsey
Practice Manager (Canada)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Daily Abeldent User

5,0 9 mesi fa

Commenti: Good, I'm a very new user. I really enjoy trainer [sensitive content hidden], I request her everytime and come prepared with support needed and she's great to get down to business and provide me with step by step help.

Aspetti positivi:

There's a lot of built in options to customize your software to your practice. I like that you can delete something and still view in a deleted section such as treatment.

Aspetti negativi:

Patient information feel scattered everywhere in different windows. I'd love to see a one-stop-shop for all patient demographics, insurance, family members. I often don't know what pencil I'm needing to click and it's more time consuming that I'd like. I'd love to see a record of reserved time and be able to see what user is shortening or lengthening appointments or reserved time.

Risposta di ABELDent

9 mesi fa

Thank you for your review! We are pleased to hear about your experience with our training team. We are always happy to help you with any dental software questions or concerns that may come up. The ABELDent patient file contains a lot of crucial information about each patient. The Patient Dashboard displays most information on one screen, and the Personal Sidebar summarizes a patient's information throughout the software. Setting up the Personal and Clinical Sidebars to suit your practice needs will simplify navigation. ABELDent Cloud and Local Plus include a helpful feature called the Global Navigation Bar, which can save you time by making the most common features one click away. If you want guidance on using the Global Navigation Bar or are unsure if your current version has it, please contact our team. We always welcome feedback on making the software easier to use, and we will consider your feedback for future updates. Thanks again for your review and your valuable feedback!

Hanti
Administrative Assistant (Thailandia)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

My experience with AbelDent

4,0 5 mesi fa

Commenti: Overall I love using Abeldent as it eases the booking and management of the patients

Aspetti positivi:

It is very simple to use and book patients, also the reports that generate is really useful for the business.

Aspetti negativi:

The password updating system, I know it is because of its high security but sometimes it’s very time consuming.

Risposta di ABELDent

5 mesi fa

Thank you for reviewing ABELDent on Capterra! We appreciate you taking the time to provide us with your feedback on our all in one dental software solution. We are pleased to hear you enjoy ABELDent’s ease of use when it comes to scheduling patient appointments, and that you find ABELDent’s reporting features useful! We understand our updated password system is a big change to adjust to, but we take your practice’s security very seriously at ABELDent, and our software reflects that. Ensuring your whole team is using strong passwords is a necessary step to guarding your practice’s data in ABELDent. If you have any questions about our updated password guidelines, please feel free to call us – we are happy to help in any way we can. Thank you again for your review!

Marinela
Receptionist Dental Office (Canada)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent training

5,0 5 mesi fa

Commenti: I got an outstanding training with [sensitive content hidden], that guided me all the way from piloting a paper airplane towards
a space aircraft.
[sensitive content hidden]’s dedication was at the excellence level!

Aspetti positivi:

Useful features and intelligent design!

Aspetti negativi:

There is nothing to mention. Everything was simply great!

Risposta di ABELDent

5 mesi fa

Thank you for reviewing ABELDent! We value your feedback on your personal experience with our team and our practice management software. We are pleased to hear about your excellent experience with our training team, who helped you learn how to navigate ABELDent with confidence! We also thank you for your feedback on our software itself, specifically ABELDent’s useful features and overall design. If you ever need any help or have any questions, please feel free to reach out to our team; we are available 24/7 year-round. Thank you again for your review!

Jess
Manager (Canada)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Erindale review

5,0 10 mesi fa

Commenti: 8/10 - easy to use, user friendly and very efficient

Aspetti positivi:

we like the ease of use, continual upgrades and the great reporting features along with some of trainers who are outstanding at their job!

Aspetti negativi:

Its fairly easy to use but unless you are fully trained, you will miss a lot of benefits that this software is capable of

Risposta di ABELDent

10 mesi fa

Thank you for reviewing our dental software on Capterra! We appreciate your feedback on our all in one practice management solution and your experience with ABELDent’s reporting features and our training team. If your team ever needs additional support or training, please feel free to contact us at your convenience. Our team is available 24/7 to help you with any ABELDent questions you may have. Thank you again for your review!

Pouya
Dentist (Canada)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

AbelDent review by current user

5,0 8 mesi fa

Commenti: great! highly recommended. Especially great service by [sensitive content hidden]!

Aspetti positivi:

easy to use, great customer service, friendly staff

Aspetti negativi:

There is nothing wrong with this system.

Risposta di ABELDent

8 mesi fa

Thank you for reviewing ABELDent, our all in one dental software solution! We appreciate you sharing your experience with our team, and especially for highlighting your experience with Kimberley from our training team. We look forward to continuing to work with you to help you get the most out of your ABELDent dental software. Thanks again for reviewing us on Capterra!

James
Dentist/Prosthodontist (Canada)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Abeldent Local Plus Has Been Amazing!

5,0 2 anni fa

Commenti: It has been a great product for learning about charting software and patient management early on in my prosthodontic career!

Aspetti positivi:

Effective interface and useful charting software. Kimberly has been an amazing trainer and really helped me to understand the subtleties of the software! I would highly recommend her for any new users of the software!

Aspetti negativi:

Nothing. The software has been very effective.

Risposta di ABELDent

2 anni fa

Thank you for reviewing ABELDent dental software! We are pleased to hear about your experience with Kimberley from our training team. We appreciate your feedback on our interface and charting, as well. We look forward to continuing to provide you with time-saving enhancements that help make patient management easier for you.

Judy
Reception (Canada)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Office Administrator

5,0 2 anni fa

Commenti: I really enjoy speaking with [sensitive content hidden] when I call into Support. She is well informed regarding the software and she is pleasant to speak with too.

Aspetti positivi:

If you can use ABELDENT you can use any software.

Aspetti negativi:

Lots of mouse clicks. I wish there were less mouse click.

Risposta di ABELDent

2 anni fa

Thank you for your feedback on ABELDent dental software! Your feedback is important to us. Our dental support team is available 24/7 whenever you need us. We are currently working on some new enhancements that will simplify workflows and reduce clicking. Ensuring you have the most efficient workflow possible is our goal. Keep an eye out for upcoming updates! Thank you again for your review.

Jillian
Manager (Canada)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Ease of Use

5,0 2 anni fa

Aspetti positivi:

We use Abel on a day to day bases, we like the ease of use and the access to support when questions are needed.

Aspetti negativi:

We wish treatment manager was alittle more user friendly and you could access all options via that page

Risposta di ABELDent

2 anni fa

Thanks for taking the time to review ABELDent dental software. We are happy to hear that our comprehensive practice management software is easy to use. We are also glad your team finds ABELDent's 24/7 support accessible when you have questions. Thank you for your honest feedback on ABELDent's treatment manager. We will keep your feedback in mind for future improvements to our dental software.

Ozhan
CTO (Canada)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

As a part of TASProvider.com I am delighted to write this 5-star review for Abeldent

5,0 2 anni fa

Commenti: is specifically designed for dental practices. The software has a strong focus on clinical workflows and is built to support the unique needs of dental practices, such as managing treatment plans, tracking dental histories, and handling patient images and X-rays.

Aspetti positivi:

When it comes to developing software, it's important to keep in mind that the ease of maintenance is just as crucial as the functionality of the software itself. Abeldent doing a great job

Aspetti negativi:

It's worth noting that individual experiences may vary, and what one user dislikes about Abeldent may not necessarily apply to everyone. Before making a decision, it's important to thoroughly research and compare different dental practice management software options to find the one that best meets your specific needs and preferences.

Risposta di ABELDent

2 anni fa

Thank you for taking the time to leave us such an in-depth review of ABELDent dental software! We appreciate your valuable perspective on our clinical workflows and software functionality. We value working alongside you to provide top-quality practice management software for Dentists. Thank you again for reviewing ABELDent.

Edie
Manager (Canada)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Manager

5,0 2 anni fa

Commenti: Excellent

Aspetti positivi:

Work flow schedules billing Customer support

Aspetti negativi:

support wait times getting soft ware changes made can be difficult

Risposta di ABELDent

2 anni fa

Thank you for reviewing ABELDent dental software! We are glad you find our all in one practice management workflow, scheduling, and billing functionalities useful. At year-end, our support team gets a lot of inquiries about fee guides, which is why you may sometimes experience wait times around December – January. To save you time, we have fee guide download instructions, video walkthroughs, and fee guide downloads available 24/7/365 on myABEL. Thank you for using ABELDent, and we look forward to continuing to provide you with top-quality dental software.

Meghan
Admin (Canada)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Abel cloud base

5,0 2 anni fa

Commenti: I've always enjoyed using AbelDent over other Dental programs

Aspetti positivi:

user friendly program, easy to navigate between tabs

Aspetti negativi:

we are on cloud base and with the old version we used to be able to have 2 Abel windows open at the same time. however [SENSITIVE CONTENT] showed me a work around for the contact list.

Risposta di ABELDent

2 anni fa

Thank you for reviewing our Cloud dental software! We are happy that you are enjoying ABELDent Cloud's user friendly features and simplified navigation tools. We look forward to continuing to provide you with user friendly features that help you save time and accomplish more.

Al
Manager (Canada)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Abeldent Review

5,0 3 anni fa

Commenti: I have been using ABELDent since 2004 and I like the software very well. Ms. Apurva Vashisht she is an excellent sales associate explained very clearly about all benefits can be achieved from ABELDent software to improve our dental business scheduling and including other benefits. Excellent ABELDent technical support team, they go beyond to resolve any issues affecting ABELDent software.

Aspetti positivi:

Ease of use software, user friendly it has potential for adding useful features.

Aspetti negativi:

A bit slow software. Sometimes glitches occurs with SQL services (2 out 10 services not running) after restarting the server PC, you have to go manually select not running SQL services to run. The default backup should not be in C drive, if C drive die you lose the backup, it is better to have your backup in a different drive. Does not have Medical/Dental dictation software with speech recognition, it would be the best to have instead of typing.

Risposta di ABELDent

3 anni fa

Thank you for your review and for being a long-time ABELDent client! Your feedback about adding useful features rings true! Our goal is to be your All in One solution! With our new products ABELDent LS+ (local solution) and ABELDent CS (our cloud solution), we are confident that we will continue to expand our features to support our customers even better. This also includes our voice activated perio charting, which eliminates much of the typing. We are sorry to hear that SQL Server is giving you some problems. Microsoft SQL Server is the most popular and one of the most stable databases globally, and these types of issues are very unusual. Simple actions like reinstalling SQL will typically clear up these types of problems with services and performance. Our technical support team will be happy to look at the specific errors and advise on the resolution. Our SQL backups can easily be directed to any drive. Of course, the local SQL backup does not replace a good regular offsite backup.

Janis
manager (Canada)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Abeldent LS+

5,0 3 anni fa

Commenti: I have been a client with Abeldent for more than 35years and from their business office to technical support they have always been a pleasure to work with. The new Abeldent LS+ has been easy to learn and adapt to, all of our staff have taken to it very quickly.

Aspetti positivi:

Installation was seamless. Tutorials and education provided was easy to follow. In house training the best! Support always helpful and available.

Aspetti negativi:

Needs more information on the business end for accounting. Daily Summarized Totals need to break down as previous programs did. Grand Totals of patients accounts not available in financials.

Risposta di ABELDent

3 anni fa

Thank you for reviewing our dental software! We appreciate your long-time loyalty to our product and patience in letting us evolve into the all in one practice management dental software solution we are today. We are pleased that our modern version, ABELDent LS+, has been so easy to learn for your whole team. We look forward to continuing to provide you with top-notch educational content as well as unmatched live answer support. Regarding the accounting aspect, this is great feedback. If possible could we have one of our trainers reach out to you, or you are welcome to contact us. We would like to review these requirements with you and see if there is any insight we can provide to you with future updates.

Thalatha
Front Desk Administrator (Canada)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Amazing software

5,0 3 anni fa

Aspetti positivi:

This product is user friendly , it is ideal to go for paper less . Software can store all relevant information of the patients. Easy to generate All kind of Reports, referrals to specialists , patients reminders, etc. The training given was amazing.Our trainer [SENSITIVE CONTENT] did a amazing job. She is very knowledgeable, encouraging and really helpful trainer. She is always there when ever we need support.

Aspetti negativi:

After sending the claims to insurance , sometimes the amount is sitting under the patient balance not under the insurance. Sometimes sitting wrong amount under insurance or patient balance. That make me to do one or few transactions before entering the payment. As I heard from Abel dent support,They are fixing that problem in the new version .

Risposta di ABELDent

3 anni fa

Thank you for leaving such an in-depth review! We are so happy to hear that your office has benefited from our various paperless features. We hope to continue to provide your team with simplified workflows to make managing patient appointments, charting, and treatment planning even more effortlessly. Feel free to reach out to us if your office needs any assistance with updating your program, or if you have any issues that we can continue to assist you with.

Jennifer
Manager (Canada)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Simcoe dental clinic

4,0 3 anni fa

Commenti: today's experience was great

Aspetti positivi:

it is what we know and use.

Aspetti negativi:

dated... we would like to move over to the new platform. The quote was excessive seeing that we have been using and paying for this product/service for 20 years.

Risposta di ABELDent

3 anni fa

Thank you for reviewing our practice management software. We appreciate your team's long-time loyalty to ABELDent! We encourage your office to upgrade to one of our latest options, ABELDent LS+ (an in-house server in your office), or ABELDent CS (a cloud solution). Both options are the same modern version with new functionalities and an updated look-and-feel. We hope to show you the tremendous value of upgrading, and look forward to continuing to improve your ABELDent experience.

Chantelle
Office Manager (Canada)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

ABELDent Review

5,0 3 anni fa

Commenti: I have used many software programs and ABELDent is by far my preferred software. Customer service is excellent

Aspetti positivi:

The software is user friendly and always has training and support at our finger tips to answer any questions we have

Aspetti negativi:

There is nothing that i do not like about the software currently we are unable to use ABELDent at its full potential due to restrictions in our area for internet and i would like to be able to use the FULL ABELDent other than that no complaints.

Risposta di ABELDent

3 anni fa

Thank you for leaving us such a great review! We are happy that you and your team have found reaching our training and support resources easy. We are also glad to hear that you find our software user-friendly! We appreciate your kind words, and hope to continue to provide you with all the help and resources your office needs.

Ken
CFO (Canada)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

AbelDent at Stonley Dental Studio

5,0 5 anni fa

Commenti: Patient data and reporting are completely paperless. Reports are very useful and can be run for any and all time frames. The software is excellent for our purposes.

Aspetti positivi:

Software has been specifically designed for dental practices and the training and support has been excellent and very timely.

Aspetti negativi:

Occasionally issues have arisen after an update has been installed that have taken a while for the AbelDent to resolve. The issues never stopped our business from being able to operate. Once reported to AbelDent follow up was immediate and a resolution followed shortly thereafter.

Risposta di ABELDent

5 anni fa

Dear Ken: Thanks for taking the time to provide feedback on your experience using ABELDent. We are glad to see the software is meeting your needs and you have had positive experiences with our training and support teams. Our goal when providing updates is to improve existing features as well as provide new functionality but as you have pointed out, sometimes issues arrive glad we were able to resolve them to your satisfaction in a timely fashion.

Andrea
dentist (Canada)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

good system

4,0 2 anni fa

Commenti: Very good system.

Aspetti positivi:

Able to have all components of pt profile available on screen without closing/opening variety of windows

Aspetti negativi:

Sometimes errors are made and without rapid response from customer service, becomes frustratingEspecially when training new employees on the system

Risposta di ABELDent

2 anni fa

Thank you for reviewing our all in one dental software! We appreciate your honest review of our practice management system. We are glad that you enjoy the single-screen approach we have in place to reduce the time needed to find patient information. We hope our incoming features continue to help make practice management easier for you. Our support team is continually working to provide actionable help as quickly as possible for ABELDent users. We recommend looking at our quick and easy training videos on MyABEL for new hires on our learning management system. Our catalog of learning videos is always being updated to help new hires transition to ABELDent smoothly.

Yalini
Dentist (Canada)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Abeldent review

5,0 3 anni fa

Commenti: Great

Aspetti positivi:

Convenience and easy access with pictograms Updates are readily available

Aspetti negativi:

Error message popping out Multiple use of computers at the same time gives some issues

Risposta di ABELDent

3 anni fa

Thank you for the feedback regarding ABELDent! We appreciate that you like that the updates are readily available! Regarding the error message you receive sometimes, please do reach out to us, as we would like to investigate the cause of this and ensure we do our best to resolve this issue. Once we know more details we are confident that we can assist you.

Seran
Owner (Canada)
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

best product

5,0 3 anni fa

Commenti: choosing ABELDent: Brand name, smooth implementation

Aspetti positivi:

Overall- have been implementing ABELDent for 10+ years for our clients now. Excellent team that ensures smooth deployment and implementation by offering round the clock support. The best dental software in the market today. Pros- round the clock support, ease of use, excellent team

Aspetti negativi:

haven't come across any so fa rReasons for choosing ABELDent: Brand name, smooth implementation

Risposta di ABELDent

3 anni fa

Thank you for your glowing review of our dental software! We are pleased that you have had such a great experience with ABELDent. Our support team is always happy to help you out whenever you may need it. Thank you for using ABELDent for more than a decade! We are looking forward to providing you with future updates to continually improve your practice management experience.