--- description: Scopri le funzionalità di LiveChat, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.it/software/62194/livechat Pagina: 1/70\ Avanti: [Pagina successiva](https://www.capterra.it/software/62194/livechat?page=2) > Software di alta qualità per live chat ed helpdesk utilizzato da 26.000 aziende. Prova LiveChat e trasforma il tuo team in un vero protagonista del servizio clienti\! > > Conclusione: valutazione di **4.6/5** stelle assegnate da 1727 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza LiveChat? LiveChat è utilizzato da aziende di tutto il mondo e di ogni settore. Startup, piccole, medie e grandi imprese si affidano a LiveChat per gestire il proprio servizio clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 1727 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Text - **Area geografica**: Boston, USA - **Anno di fondazione**: 2002 ## Contesto commerciale - **Prezzo di partenza**: 25,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 203 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Analisi di testo - Analisi visiva - Avvisi/Notifiche - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Coinvolgimento dei clienti - Cronologia clienti - Dashboard - Database clienti - Gestione contatti - Gestione conti - Gestione dei feedback - Gestione dei sondaggi - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle attività - Gestione delle code - Gestione delle comunicazioni - Gestione di call center - Gestione di feedback negativi - Inserimento aziendale - Live Chat - Modelli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio delle attività - Monitoraggio/analisi dell'uso - Portale dei clienti - Portale self-service - Prioritizzazione - Quadro della attività - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Sicurezza dei dati - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Struttura sondaggio NPS - Task Automation - Valutazione delle condizioni di salute - Visualizzazione di dati ... e altre 13 funzionalità ## Integrazioni (121 in totale) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... e altre 106 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software CRM online](https://www.capterra.it/directory/30072/online-crm/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24185 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioni ### "Unreliable service, wasted money, no support" — 1.0/5 > **Utente Verificato** | *21 dicembre 2025* | Servizi legali | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **Inconvenienti**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Use LiveChat, you can't go wrong\!" — 5.0/5 > **Paul** | *6 maggio 2025* | Sport | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It works\! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed. > > **Inconvenienti**: I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️ > > More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic. ----- ### "Outstanding Company and Service" — 5.0/5 > **Salatiel** | *2 luglio 2026* | Giochi d'azzardo e casinò | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. > > **Inconvenienti**: There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. > > My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 febbraio 2026* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Inconvenienti**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Live Chat Feed Back" — 5.0/5 > **Pritijeet** | *5 giugno 2026* | Vendita al dettaglio | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Customer Support was exceelent \& LC portal functionalities are really good and easy for us to manage the customers. > > **Inconvenienti**: I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. > > LC portal functionalities are really good and easy for us to manage the customer, however billing payment \& annual renewal are challenging for us. ----- Pagina: 1/70\ Avanti: [Pagina successiva](https://www.capterra.it/software/62194/livechat?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/62194/livechat) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati