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Cos'è Track-It!?

Sistema di gestione delle risorse IT ed Help desk completamente integrato e progettato per le aziende di piccole e medie dimensioni in modo che sia conveniente, facile da installare e configurare e facile da usare. Track-It! include moduli per help desk, gestione delle risorse, Gestione del cambiamento, acquisti, self service, dashboard, creazione report, SLA, regole aziendali e altro ancora.

Chi utilizza Track-It!?

Soluzione di gestione help desk e risorse IT per tutte le aziende con funzionalità quali creazione di ticket, invio automatico di e-mail, definizione delle priorità, notifiche/escalation, creazione di report e altro ancora.

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Hai dubbi su Track-It!? Confrontalo con una delle alternative più popolari

Track-It!

Track-It!

4,0 (74)
995,00 USD
una tantum
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VS.
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Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su Track-It!

Punteggio medio

Nel complesso
4,0
Facilità d'uso
4,1
Servizio clienti
4,1
Caratteristiche
3,9
Rapporto qualità-prezzo
3,9

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
39%
4
36%
3
18%
2
3%
1
4%
Miguel
Information Technology Project Manager & Quality Assurance (Venezuela)
Utente LinkedIn Verificato
, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Solid option for companies seeking a home grown solution !

5,0 6 anni fa

Commenti: Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!

Aspetti positivi:

This is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool!

Aspetti negativi:

there's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there.

jacquie
sr system analyst (USA)
Opere pubbliche, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Track-It, The Best Helpdesk software I have used

5,0 8 anni fa

Commenti: I have used Track-It for a many years during my tenure at four different companies. Track-It is a solid product that will increase the efficiency and effectives of your Helpdesk. The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups. Users can solve many of their issues with the Self-Service Module. The Module can help users with changing their own passwords after authentication, looking-up common solutions to problems, or fill out a detailed help request form. Track-It can prioritize your work orders and distribute to correct person based on the incoming Work Order Requests. Emails are automatically sent to users if status updates and the resolution are desired. The Assets Tracking module has helped account for all the hardware and to who has been assigned. The discovery option will automatically find the hardware on the network. The License Module helps the organization stay in compliance by tracking the authorized license count. It is a wonderful system and I recommend that you try Track-It.

Aspetti positivi:

Ease of use Functionality Cost Support User Advocate Web Site Innovations

Aspetti negativi:

purchasing module

Jay
Systems Analyst (USA)
Settore automobilistico, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Just Say NO! to BMC

1,0 4 anni fa

Commenti: We had also used Track-it around 10years ago and had warm fuzzy feelings towards it then. The reviews here made it sound like it was still a winner, yet sadly we found our experience this time was completely negative. From the beginning their sales and licensing team couldn't get our license emailed out and claimed it was blocked yet our firewall never supported their claim. Response times were not great and it takes more than a few days to even get simple responses. The sales team has made lots of excuses, told us how since BMC took over that things have steadily gone down hill and when we finally said enough is enough, we got endless run around about a refund. From this experience we felt like they picked up a once great software to fill out their line- card and didn't do a great job folding it into the their existing package. I would cation everyone from going with Track-it unless your already more than familiar with BMC and their ways and only if it's not to late to move yourself into a better suite, DO IT! We researched more and after much testing picked Tool & Asset Manager 2.0 which was half the cost and worked right out of the box with no problems. We rolled out and within a month had the organization audited and tagged. We can't comment on the rest of the BMC suite so as with all reviews take this one with a grain of salt, but our warm fuzzy feelings from using it before couldn't help the fundamental failures of its present state. JUST SAY NO TO BMC!

Aspetti positivi:

The software had a nice interface. It's layout is sectioned off so you look at each integration module separately.

Aspetti negativi:

Track-IT has fallen from it's once glory days now that BMC owns it and pushed to have it integrate with their "Free" help-desk. We went looking for Asset management not help-desk and were left with nothing but frustration and disappointment. The BMC client service installs as part of the network discovery but it will not uninstall. You have to manually remove it. The 995 package comes with 50 licenses and because it hinges on the help-desk module it can only go out and find 50 endpoints which handicaps you into purchasing more licensing. It runs over SQL of course like more asset software, however when the software was installed over a fresh copy of 2016 Server it took several sessions with their engineer/helpdesk to get things running which should never have been needed. The sql services fault and have to be restarted manually which also should never happen repeatedly and their engineer/helpdesk could not correct this. Last on the list but slightly more important is that they are build on older coding so you can't use special characters in your passwords and there is no two factor authentication. In this day and security critical age, that is the straw that will break your back and find your system possibly for ransom~

Risposta di BMC Software

4 anni fa

I am sorry to hear that you had such a bad experience. I am not sure what you mean by Free help desk as we do not offer a free version. That said, it sounds like you were focused mainly on the client management feature and the things you mentioned should have been resolvable. Sounds like it is too late now but I hope the solution you picked does what you need.

Italo
Italo
Supervisor (Colombia)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I have worked for more than 4 years with the application and it is very useful to classify incidents

4,0 6 anni fa

Commenti: Good control of the Helpdesk department management and reporting

Aspetti positivi:

The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team. Its cost is not very high

Aspetti negativi:

Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.

Utente Verificato
Utente LinkedIn Verificato
Vendita al dettaglio, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

It does the job without much problems

5,0 6 anni fa

Commenti: Simple to use

Aspetti positivi:

It allows you to customize the ticket forms based on the business requirements, giving us the opportunity of making ticket forms designed for different departments

Aspetti negativi:

The ticket forms cannot be formatted to match the business look and feel, it does not offer the option to alert support reps about outstanding tickets