Keap (formerly Infusionsoft)

Keap (formerly Infusionsoft)

da Keap

Chi utilizza questo software?

In quanto software progettato appositamente per le piccole imprese, Infusionsoft ti aiuta in modo intelligente a svolgere il tuo lavoro quotidiano.

Valutazioni medie

1.044 recensioni
  • Nel complesso 4.1/5
  • Facilità d'uso 3.5/5
  • Servizio clienti 4.1/5
  • Caratteristiche 4.1/5
  • Rapporto qualità-prezzo 3.8/5

Dettagli del prodotto

  • Prezzo di partenza 79,00 USD/mese
  • Versione gratuita No
  • Prova gratuita
  • Implementazione Cloud, SaaS, Web
  • Formazione Di persona
    Live Online
    Webinar
    Documentazione
  • Assistenza Orario lavorativo
    Online

Dettagli del fornitore

  • Keap
  • http://www.infusionsoft.com
  • Fondata nel 2001

Informazioni su Keap (formerly Infusionsoft)

Scelto da oltre 200.000 utenti, Infusionsoft di Keap è un software CRM multifunzione, per marketing automation e automatizzazione delle vendite, semplice e potente che ti aiuta a far crescere la tua azienda. Integralo con le applicazioni che già utilizzi per semplificare e automatizzare l'intero processo aziendale, fornire servizi personalizzati e chiudere più affari. Il piano tariffario parte da 23 $ al mese.

Caratteristiche di Keap (formerly Infusionsoft)

  • Accesso da dispositivi mobili
  • Assemblaggio di componenti (kitting)
  • CRM
  • Email Marketing
  • Gestione SEO
  • Gestione dei resi
  • Gestione dell'inventario
  • Gestione delle promozioni
  • Gestione delle recensioni
  • Gestione multi-store
  • Marketing multi-canale
  • Modelli
  • Sicurezza dei dati
  • Campagne di drip marketing
  • Conformità CAN SPAM
  • Contenuti dinamici
  • Creazione di report/analisi
  • E-mail generate da eventi
  • E-mail ottimizzate per cellulari
  • Editor di posta elettronica WYSIWYG
  • Gestione degli iscritti
  • Gestione dei modelli
  • Gestione delle liste di distribuzione
  • Libreria di immagini
  • Pagine di destinazione/Moduli web
  • Risponditori automatici
  • Sondaggi per clienti
  • Test A/B
  • Accesso da dispositivi mobili
  • Archiviazione di documenti
  • Email Marketing
  • Gestione del territorio
  • Gestione delle attività
  • Integrazione dell'automazione del marketing
  • Integrazione della chat interna
  • Integrazione di social media
  • Lead Scoring
  • Preventivi/Proposte
  • Segmentazione
  • Sistema di calendari e promemoria
  • Analisi del servizio al cliente
  • Catalogazione / Categorizzazione
  • Controllo delle risposte via e-mail
  • Gestione delle conoscenze
  • Live Chat
  • Monitoraggio dell'assistenza clienti
  • Parametri prestazionali
  • Portale self-service
  • Ricerca
  • Assegnazione di attività di gruppo
  • Gestione dei cespiti
  • Gestione del marketing
  • Gestione del territorio
  • Gestione di potenziali clienti
  • Monitoraggio dell'influenza
  • Monitoraggio delle relazioni
  • Monitoraggio famiglie
  • Notifiche account
  • Tracciabilità delle spese
  • Archiviazione di documenti
  • Formulazione di previsioni
  • Gestione del territorio
  • Gestione delle attività
  • Integrazione dell'automazione del marketing
  • Integrazione di social media
  • Lead Scoring
  • Live Chat
  • Preventivi/Proposte
  • Scansione di biglietti da visita/badge
  • Segmentazione
  • Sistema di calendari e promemoria
  • Analisi dati/Tracciamento ROI
  • CTA personalizzabili
  • Campagne di drip marketing
  • Contenuti dinamici
  • Intelligenza commerciale
  • Lead Scoring
  • Monitoraggio degli utenti di siti web
  • Pagine di destinazione/Moduli web
  • Search Marketing
  • Segmentazione
  • Social Marketing
  • Test A/B
  • Corrispondenza cliente/immobile
  • Email Marketing
  • Gestione contatti
  • Gestione degli immobili
  • Gestione dei calendari
  • Gestione delle commissioni
  • Gestione delle inserzioni
  • Gestione di documenti
  • Gestione di potenziali clienti
  • Gestione di siti web
  • Analisi dati
  • Creazione di moduli
  • Gestione SEO
  • Modelli
  • Modifica in tempo reale
  • Reattivo
  • Test A/B
  • Trascinamento della selezione (Drag & Drop)
  • Contatti condivisi
  • Database contatti
  • Gestione della pipeline di vendita
  • Gestione di potenziali clienti
  • Importa/Esporta contatti
  • Ricerca/Filtro
  • Segmentazione
  • Strumenti per la ricerca di potenziali acquirenti
  • Tracciamento delle interazioni
  • Distribuzione dei premi
  • Monitoraggio dell'uso di referenze
  • Monitoraggio delle candidature
  • Note informative sul programma
  • Ricerca
  • Acquisizione di potenziali clienti
  • Distribuzione di potenziali clienti
  • Gestione della campagna
  • Gestione delle pipeline
  • Lead Nurturing
  • Lead Scoring
  • Monitoraggio della fonte
  • Segmentazione della clientela potenziale
  • Strumenti per la ricerca di potenziali acquirenti
  • Tracciamento delle interazioni
  • Acquisizione di potenziali clienti
  • Campagne di drip marketing
  • Gestione della campagna
  • Gestione delle pipeline
  • Lead Scoring
  • Notifiche di potenziali clienti
  • Parametri prestazionali
  • Personalizzazione
  • Segmentazione della clientela potenziale
  • Test A/B

Le recensioni più dettagliate su Keap (formerly Infusionsoft)

For the smart marketer

Data della recensione: 16/11/2017
Chase D.
Orthodontist
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
4/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Providing consistency over the 1-2 year period our customers work with us.
Better handling of leads, turning them in to better conversions
Automating mundane tasks like letters, cards, packages, etc.
Generating referrals in a consistent trackable manner.
Warming leads more effectively
Combining online and offline interactions
Notifications of important milestones in the sales and fulfillment process

Vantaggi: Customizability is my favorite part of Infusionsoft. It is very powerful to be able to have it do exactly what you have dreamed up. It seems pretty simplistic at first, but when you get into it, you start to realize that the possibilities are endless of what you can accomplish and do with it. For me the CRM and Campaign builder are doing automated tasks for me that would take our team hours to accomplish, and catching our sales and fulfillment process at critical time points to make sure our patient experience is the best it can be. I really love and use campaign builder . . . a lot. You can make campaigns do whatever you want AND make them start to perform based on the interaction that your customers have with the campaigns. That is very powerful and one of the big differentiators IS has from other software I have found. I've used IS for about 4 years now and I'm building new things every week to help reduce the tasks I do and my employees do. I also love the community. Going to ICON (the conference that infusionsoft puts on) was one of the best experiences I have had as a business owner. It was amazing to see thousands of small business owners making things happen and helping each other. Infusionsoft really does live by its tag line "We help Small Businesses Succeed."

Inconvenienti: There is work involved. I'm not really trying to be facetious. So many times we want a silver bullet that makes everything as easy as wasting 6 hours on your friends facebook feeds. In life in general, it's not easy to customize anything, but when it is finally tailored right to what your business needs, it is very powerful. Infusionsoft isn't a few clicks here and there and over with, but if it were, it wouldn't be the powerful machine it is. So you have to be willing to invest in harnessing it to your wagon and making it work for you. That investment can potentially involve you or your staff learning how to use it, and/or hiring third party companies who help you get it doing what you want it to do. As long as you go into it knowing that there is tremendous benefit from both of these investments, your business will be influenced for the better. Infusionsoft has a lot of things that are cookie cutter easy, but I think of it more like a cookie cutter maker than some software that does one or two things well and leaves businesses lacking in functionality or customizability. Learning the skills I have gained in Infusionsoft have totally transformed the way I think about marketing to my patients and everyone around me.

Keap Best for Lager Businesses or Sales Based

Data della recensione: 5/12/2019
Beth H.
Intuitive Spiritual Counselor
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
4/5
Facilità d'uso
4/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
4/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Overall my experience with Keap was good as far as it went. There was so much available that didn't apply to my business and that was a tad frustrating to have to sort through what would be useful and how if at all I could use all of what I was paying for.

Vantaggi: The training I received when I purchased this software was amazing. I learned so much not just about how to use their software but how to grow and ex[and my business.

Inconvenienti: For my use as a small business that is not selling products, Keap was quite expensive. There are a lot of excellent features that I didn't use because they didn't fit well or apply to my small service based business.

Risposta del fornitore

da Keap il giorno 21/1/2020

Beth,
We are so glad to hear that Keap is working for your business! Thank you for your review.

Well thought out and executed CRM

Data della recensione: 20/9/2019
Daniel S.
Head of technical support
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
5/5
Nel complesso
4/5
Facilità d'uso
4/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
4/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Having a central place for all of our information, and the ability to tag people automatically has saved lots of time and definitely increased or ability to connect with clients and sell. Using the automated email campaigns and sequences to offer automated free trials as opposed to having to manually send out emails has been a lifesaver.

Vantaggi: The customization options are nearly endless. The embeddable forms, that can trigger tags, which can trigger sequences such as email campaigns, have saved us hours of formerly manual work every day. The campaign builder is incredibly deep and robust, allowing for anything you can imagine. The thought given to different ways to do nearly everything is great. They have a /Tellus page and are responsive to suggestions. I recently mentioned on the that when adding a contact, the email field should automatically trim whitespace from each end, because when copying and pasting it often have an error. Within 2 weeks, that change had been implemented. The import from CSV file options are very robust. Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.

Inconvenienti: The search is a little clunky. It's great if you're searching name, phone number or email address, but to search anything else like custom fields requires going to a separate page and finding that field. Would be great if there was an option to "search all the things", or to add custom fields to the default search. Not really their fault, but because we sell products in both Canada and the US in 2 different currencies, we're unable to use their ordering forms. When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying. Campaign builder doesn't work in Firefox, so I'm forced to use Chrome for that...

Great for eCommerce... Unfortunately, our sites are not eCommerce

Data della recensione: 24/5/2016
Suzanne D.
Consultant
Marketing e pubblicità
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
Fonte: SoftwareAdvice
4/5
Nel complesso
3.5/5
Facilità d'uso
3/5
Caratteristiche e funzionalità
4.5/5
Assistenza clienti
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Vantaggi: InfusionSoft was great at first and exciting to learn the platform and start building campaigns. The campaign builder is by far the best part as it is very easy to understand and super easy to visualize your campaign the way it maps out. The elements, processes, communications, etc. are all on a grid map with arrows connecting and directing contacts where to go based on criteria, tags, and triggers you define and set. Once your developers connect everything you need, it is fun to create campaigns.

Inconvenienti: Two problems: the CRM is subpar and some integration connections are not ideal. In terms of CRM, there are a lot of preloaded fields as you could expect. The problem is that if there are fields you do not need or use for your business, you're stuck looking at them no matter what. You can create and add up to 100 new custom fields and define the type of field they are, but you cannot remove or even hide existing fields or tabs. Also, we used ScheduleOnce to connect to schedule leads who interacted with our site by filling out a form. Sometimes ScheduleOnce would update their system and cause problems with InfusionSoft and vice versa. Support from IS was quick to address and fix this when it was on their end though.

A great tool for more advanced small business marketing automation

Data della recensione: 5/11/2019
Melissa C.
Founder
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
4/5
Assistenza clienti
4/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: I've used Infusionsoft twice to accomplish marketing automation that Hubspot didn't handle well.

Vantaggi: Infusionsoft is a great tool for small businesses that need to kick it up a notch with their marketing automation. It offers an easy to use visual workflow builder and although the learning curve is a bit steep, once users get the principles, the customization is a great trade off.

Inconvenienti: Infusionsoft does have its quirks and the learning curve can be steep for those who are not technical or logical. Recommend working with a partner to get past this challenge.

Risposta del fornitore

da Keap il giorno 21/1/2020

Melissa,
Thank you so much for the high marks. So glad to hear the power of the product is beneficial to you and your business!

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