--- description: Scopri le funzionalità di Convoso, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convoso - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la selezione predittiva dei numeri di telefono](/directory/30597/predictive-dialer/software) > [Convoso](/software/76768/cloud-predictive-dialer) # Convoso Canonical: https://www.capterra.it/software/76768/cloud-predictive-dialer Pagina: 1/17\ Avanti: [Pagina successiva](https://www.capterra.it/software/76768/cloud-predictive-dialer?page=2) > Convoso è progettato per le vendite in uscita. I clienti che utilizzano Convoso hanno registrato un aumento del 300% dei tassi di contatto e del 30% delle entrate. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 386 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Convoso? Il miglior dialer F'ING. Dal 2006, Convoso aiuta i call center a dominare il dominio con strumenti basati sull'intelligenza artificiale. Scelto da migliaia di aziende di tutti i settori, aiuta le aziende a concludere più affari e a raggiungere gli obiettivi. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 386 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Convoso - **Area geografica**: Woodland Hills, USA - **Anno di fondazione**: 2006 ## Contesto commerciale - **Prezzo di partenza**: 90,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Canada, Filippine, India, Pakistan, Stati Uniti ## Funzionalità - CRM - Call Center Inbound - Call Center Outbound - Campi personalizzabili - Composizione automatica dei numeri di telefono - Connessione telefonica automatica - Creazione di report/analisi - Dashboard - Database clienti - Definizione degli script di chiamata - Gestione contatti - Gestione degli elenchi - Gestione del flusso di lavoro - Gestione della campagna - Gestione della posta elettronica - Gestione delle attività di vendita - Gestione delle code - Gestione di call center - Gestione di potenziali clienti - ID chiamante - IVR - Importazione/Esportazione di dati - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Lead Qualification - Messaggio vocale - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Quadro della attività - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Rendicontazione e analisi statistiche - Selezione predittiva dei numeri di telefono - Smistamento automatico delle chiamate - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento delle chiamate ## Integrazioni (14 in totale) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per la selezione predittiva dei numeri di telefono](https://www.capterra.it/directory/30597/predictive-dialer/software) ## Categorie correlate - [Software per la selezione predittiva dei numeri di telefono](https://www.capterra.it/directory/30597/predictive-dialer/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per chiamate automatiche](https://www.capterra.it/directory/30999/auto-dialer/software) - [Software per telemarketing](https://www.capterra.it/directory/31034/telemarketing/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [Five9](https://www.capterra.it/software/132405/five9) — 4.2/5 (481 reviews) ## Recensioni ### "Best of the Best\!" — 5.0/5 > **Malik** | *16 gennaio 2025* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Easy navigation, and its user friendly with no glitches > > **Inconvenienti**: Nothing really this crm is the best I ever used > > My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. ----- ### "Dramatically Improved Our Contact Rates" — 5.0/5 > **Carlton** | *12 febbraio 2026* | Vendita al dettaglio | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams > > **Inconvenienti**: Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful. > > We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo. The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics. One of the biggest advantages is the depth of features available. ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs. The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team. ----- ### "Customer Service - Reports - Confidence Level - All Needs Improvement" — 3.0/5 > **Rahoul** | *9 settembre 2025* | Assicurazioni | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: User friendly interface - The options in the main menu and the sub menu options are very much self explanatory > > **Inconvenienti**: Customer Support - I am not happy at all with the customer support. Let me give you an example that fits in my experiences on most of the interactions. A day I reported a few leads without any customer on the other line. Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production. I was asked for most recent examples so I went back and this time came back with new examples within 15 minutes. Meanwhile, the issue was resolved and I was informed to get back if the issue happens again. My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that issue to happen again. Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at Convoso that day) and I got the RCA after more than 3 follow ups. The received RCA was very generic without any actions taken to prevent that issue from happening again. The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together. > > If there is something wrong operationally with Convoso I need to goto Customer Support but I don't get answers there and if something is good going, that time also I don't know why it is all good. So overall, I never build a confidence nor I get any actions or learnings. It's going good, celebrate. It has a problem, should get fixed in sometime automatically. Like restarting a laptop has solved 80% of the problems but that's not the actual troubleshooting. ----- ### "Convosso genuine review" — 5.0/5 > **Udom** | *20 febbraio 2026* | Assicurazioni | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. > > **Inconvenienti**: Only thing I disliked was you need to have a stable and steady internet connection to use convosso and if your internet acts up mid call you might be logged out. > > Very good overall Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. There are many different ways to search for a call. It is very easy to find what you are looking for. Then once you get your search results, there are a lot of ways to filter them. You can even save the results for later and name it for easy reference when you go to find it again. Calls are also easy to download. My experience with Convoso has been topnotch\! ----- ### "Positive Experience" — 5.0/5 > **Jonathan** | *13 febbraio 2026* | Assicurazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Convoso works well for outbound calling teams. The system is fast, and once everything is set up properly, it runs smoothly. I like that it gives you good visibility into call activity and agent performance. The reporting tools are helpful for tracking results and making adjustments to campaigns. > > **Inconvenienti**: It can take some time to learn. There are a lot of settings and features, so it’s not the most beginner-friendly platform. The setup process requires attention to detail, and you may need some support to get everything configured correctly. > > Overall, we’ve had a positive experience with Convoso. It’s a reliable dialer that does what it’s supposed to do. It’s probably best suited for teams that already have some experience with outbound calling systems, but once you get comfortable with it, it’s a solid tool. ----- Pagina: 1/17\ Avanti: [Pagina successiva](https://www.capterra.it/software/76768/cloud-predictive-dialer?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/76768/cloud-predictive-dialer) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Dati strutturati