AutoFluent

TRUE CUSTOMER SERVICE

Commenti: This software has changed our business. When I was hired we were writing the invoices & having to look for something that might be covered by warranty was time consuming and tedious. The software moved us forward into the 22nd century & I was so thankful. I single - handedly entered the inventory, customer addresses & VINs into our system and loved every minute of it. The software is incredible but there is one thing that is better! The customer service is incredible. I know of nothing to compare it with. Seriously. I've had several issues, some caused by me and some not. The way they handle the situations is just amazing. They are first and foremost very professional. They actually care about what you are going through and make a conscious effort to fix things to your satisfaction. Most customer service reps just want to get you off the phone. Not these guys. They are in for the long haul if that's what it takes. It mostly only takes a few minutes but I have never felt rushed. I have never felt as if I was a bother to them or if they would rather be anywhere else in the world. No, none of that. I haven't seen this amount of professionalism in any other company. Period!

Aspetti positivi:

The software was easy to learn. I jumped right in and had very little direction beforehand. It is easy to maneuver. Trust me when I say there is no better software out there. Not for us. We are a semi-tractor & trailer repair shop and without the software we would be lost.

Aspetti negativi:

I honestly cannot think of anything that I disliked about this software. I know that sounds absurd but it's true!

Totally satisfied with the software and support and its help us manage and grow our business.

Aspetti positivi:

Great product just like anything you will have to learn how to use it but it's worth the time invested. It's a very reliable software and always works, we like how the Carfax function works and auto populates the Vin and all of the vehicles information this function is very helpful. The work order screen is very friendly allows you to do multiple functions without having to switch screens. We like the email and text function for easy communication with our customers. We also enjoy the one click service packages that really save time when writing your work orders. The reporting side of the software is very good and they continue to add new reports overtime. We research many different POS systems and by far for the price we felt Autofluent offered the best value for the price. We also appreciate the high level of customer support whenever we have a question.

Aspetti negativi:

If there was anything it would be that the system setting tabs in the set up menu area are not expandable at least on our end. Hopefully thats not an issue on our end? Other than that not much to complain about with the software.

Good for small business

Commenti: I do have to say customer service has been very helpful to us. I do wish that it was more friendly to making changes or to replace with other changes

USER

Commenti: We started out using quick books before you used Auto Fluent. I have to say this software has more uses that quick books ever could.

Aspetti positivi:

I enjoy the ease of which to use the product. It has been very helpful. There is a lot of information to use on this software that helps make it manageable for the employee and the customer to understand.

Aspetti negativi:

It is helpful to have staff like [SENSITIVE CONTENT HIDDEN] that take the time to help us understand parts of the product that we have been using. There is a lot of information in this software that we have barely touched yet. Thank you [SENSITIVE CONTENT HIDDEN] and any others that have gone out of their way to help us understand better how to use the software. It is greatly appreciated.

Simple, Detailed, and Very Efficient! Best Invoicing System Available!

Commenti: By using this software we were able to finally reap the rewards from owning a business. Prior we didn't know what was being spent and where our income was being wasted away, and had theft occur regularly. With AutoFluent it tracks every penny spent on each vehicle, its take home, but also if someone voids an invoice you'll know about it. It has saved us so much headaches. I also love the fact that at the end of the day I just click print and track each customer that came in, what was done with their vehicle. This software is worth every penny.

Aspetti positivi:

System has helped us manage our shop so much. We're finally navigating our business correctly and are able to track every penny with each invoice. Customer support is like my right hand, I call anytime for questions or help and they're always going the extra mile. System is simple, yet detailed, and LITERALLY the best investment you'll ever make. I don't give credit unless its earned, but they have earned it.. and then some.

Great Program

Commenti: We starting using AutoFluent about 6 months ago and have been very pleased. Pros:
1. The program does everything we need it to. We run data reports each week to track expenses/parts/labor etc. and the reporting
2. The training is great. The team at AutoFluent walks you through the set up process with as many training sessions as you need. They are available to help with problems that you encounter even after the initial set up.
3. I appreciated setting up the program myself, rather than having them set up the entire thing. I know the in and outs of the program better because of it. On that note, they were able to help me set up some of the aspects of it if I couldn't do it through remote support. This was extremely helpful and I was able to watch them do it.
4. We used Quickbooks for accounting and AutoFluent works very well with this as far sales are concerned. We post to Quickbooks daily and once it is set up properly, it works great. The support team at AutoFluent was able to help me set this up, as it was one of the things that I had a little trouble with.
5. There are many reporting options and so far, there was been a report for everything I have needed.
Cons:
1. Some of the changes that are made can not change information retroactively. This is needed sometimes as adjustments are made to the program overtime.
2. Some information on the invoices can not be changed once it is put on account or paid for.
3. The template for the invoice can not be completely customized.
4. I don't like vendor bill paying option and how it works. I opted to continue to use Quickbooks for my vendor receipts and to pay bills through Quickbooks still. I do all of the accounting for our business and Quickbooks works better for me because of this. AutoFluent will post the vendor bills to Quickbooks, but only if the work order is invoiced out. Because of the method of reconciling that I use, it is hard to reconcile a vendor account for a period of time. I don't know if a transaction was missed on my end of things or if it just hasn't posted yet because the vehicle is still in work order status. Therefore, I do what works for me and continue to use Quickbooks for this.

AutoFluent Is A Life Saver!!

Commenti: AutoFluent has helped our business run more efficiently and has made it easier for us to get things done.

Aspetti positivi:

Once I figured out how to utilize this software, I fell in love. It keeps track of our inventory and makes invoicing a snap! The add on tire module is great for easily registering DOT numbers and has the ability to show the specs on the individual tires. The support team is extra wonderful. They are prompt in getting to me and answering any and all questions I have had thoroughly. I never feel that I am a burden or that any question is "dumb".

Aspetti negativi:

I can't think of any cons except maybe from the beginning. My brain was fighting me on learning the software, but I found that if I learned small chunks of it at a time, it was much more accepting of the new information :)

Better than the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Commenti: Out of 10 stars I would give it a 10, it has been the one thing since we opened that hasn't given us a problem, when there is anything that I may have messed up it is just a phone call or help desk connect and it is fixed they even help us with connecting to our own server when our computers were hit by a storm, great guys, great service, THE BEST PROGRAM!!!

Aspetti positivi:

Easy to use, they have packages set up and if you copy them it makes the world easier to live in!!! It has everything you need from a big 8 bay shop to the two bay garage. It is actually fun to tinker with, you have the question button on every screen in case you need help, They are right there when you need help with the control desk connection or a simple phone call away.They also have the live chat in an instant. Every thing is pretty self explanatory and works flawlessly with Quick Books, they also have a tire sizer that is the best thing since sliced bread for changing tire size, works great with mitchell and all data!!!! Much better than the other software that we started with it took us two weeks and it is the best decision we EVER MADE!!!!!!!!!!

Aspetti negativi:

Haven't found one yet but it's only been 5 months, but don't think we will run into one. The only thing ( and I have been told they are working on this one) is the online all data that we are running ( can't really afford the full disk version) is not working yet, we will soon be in the red enough to get that service from all data. The vehicle look up with the vin and plate is the Bomb with vehicle information.

we are a growing business and find the help and support techs amazing at sorting out our issues.

Aspetti positivi:

Love on line chat!!!!! best thing out there. Software is easy to use and to teach to new people. The variety of reports are very helpful to bookkeeping. Entering parts into the system is simple. Tracking is a huge asset to us with inventory and mechanic hours, sales, discounts and aging customers. this system is very user friendly.

Aspetti negativi:

When running reports it would be nice if you didnt have to start over to modify the customer name. It would be nice if it would total the open work order amounts at the bottom or if you could run a report of open work orders at month end.

IMPECCABLE CUSTOMER SERVICE

Commenti: THE SOFTWARE IS VERY USER FRIENDLY WITH A LOT OF EXTRAS THAT HELP US DO OUR JOB A HECK OF A LOT EASIER. EASY TO FOLLOW INSTRUCTIONS. REP. IN TECH SUPPORT IS ALWAYS VERY HELPFUL THE FEW TIMES WE HAVE HAD TO CALL IN FOR HELP. HE'S PROFESSIONAL, VERY FRIENDLY, AND EASY TO UNDERSTAND. EXPLAINS EVERYTHING DOWN TO OUR LEVEL OF KNOWLEDGE ON THIS SOFTWARE.

Aspetti positivi:

VERY EASY TO USE. ANY ISSUES, CUSTOMER SERVICE IS RIGHT THERE AT YOUR FINGER TIPS READY TO HELP.

Aspetti negativi:

CAN'T THINK OF ANY REASONS NOT TO LIKE. WHEN I THINK OF ONE, I WILL LET YOU KNOW.

ACCOUNTING/ADMINISTRATION

Commenti: when printing or selecting reports, it would be helpful to have a MODIFY tab to change the report selected without starting at the main screen again.
I would like it if you could UNSEE quotes when you open a customer but be able to find them if needed later.

Aspetti positivi:

I appreciate the fast helpful staff with the on line chat or auto log in to our computer. I like the reports that I can print. They are easy to read and a variety to pick from. I find the program easy to teach to the new employees and user friendly to find invoices, work orders and payments. This system is easy to modify our needs with ratios, % and discounts. I really like it.

Aspetti negativi:

We have a few issue with it logging us out when we are in the middle of the day. I don't like that I have to go to the main screen each time I need to change a customer name in a report to print.

GREAT SOFTWARE, GREAT SUPPORT TEAM

Aspetti positivi:

EASY TO USE. VERY DIVERSE. IF YOU HAVE TO CALL SUPPORT, THE TEAM IS VERY KNOWLEDGEABLE AND FRIENDLY.

Aspetti negativi:

DO NOT HAVE ANYTHING NEGATIVE TO SAY ABOUT AUTOFLUENT.

Best Automotive software in the industry!!!

Commenti: Great program. Easy to use. Extremely helpful staff. To describe my personality, I HATE CHANGES. ANY CHANGES. But I'm glad I purchased TABS!

Aspetti positivi:

We have been in the tire business for 9 years now. Over the years, we have tried a few different programs before TABS....all which were to exhausting to use. We purchased TABS because of a extremely high recommendation from another tire store owner(who TABS should hire as their salesman) It was the best thing that has happened to us. Besides being extremely easy to use, their Support staff are the best in the industry. This past week, our computers were attacked by a "worm" virus...and it literally contaminated all of our workstations. Troy and Glen of TABS both stepped up and help resolved the situation by doing a speedy analysis and quick reinstall. Unlike some of the Automotive Software Co out there, I was able to dial their Support number...and get someone on the phone the 1st, 2nd, 3rd, 4th, 5th and 6th time I called. In addition, Glen even picked up the phone late after their closing time to assist me with a full installation after I reformatted the computers.

Aspetti negativi:

No cons. Product is great. Staff is great.

TALKING ABOUT A SOFTWARE I HAVE BEEN USING ALMOST 7 YEARS NOW

Commenti: BEEN USING SINCE 2010 ITS EASY AND COMPREHENSIVE.SUPPORT TEAM IS ALWAYS THERE WHEN I NEED THEM.OVERALL PERFORMANCE IS GREAT

Aspetti positivi:

EASY

Aspetti negativi:

ENROLLMENT FEE

The only way to run an automotive business

Commenti: When I purchased my tabs software I had tried 4 different companies repair software. After trying tabs I knew it would be the best value. It was not until I needed help understanding an aspect of the program that I really understood what I had just purchased. The support team is very knowledgeable and eager to help in any way they can. I plan on only using TABS autobiz for my growing business. If you own a large or small auto repair shop you don't know how much you need this software untill you have used it and then try to work without it.

Aspetti positivi:

Extremely comprehensive. Very intuitive and easy to use repair software. The way parts ordering, looking up labor times and everything else that goes into writing repair orders is seamlessly put together in the tabs auto biz software is by far the best. Takes advantage of new technology with the ability to email receipts and automatically let customers know when the are due for their next service. Customer service is superb.

Aspetti negativi:

I would not know how to opperate my business with out TABS autobiz.

Knowing the source!

Commenti: As it stands now the pros outweigh the cons for 1 very specific reason that I mentioned it before cracking last man repair that saves me a maximum amount of time

Aspetti positivi:

As I mentioned in the title knowing the source meaning I love the fact it can track last man repair so I don't have to try to track down who did what! What a game changer

Aspetti negativi:

Which again my only complaint that I found so far and briefly speaking customer service is not very responsive with Live help let me connect you here let me connect you there don't have time for that

Tabs review

Commenti: I believe the staff at TABS really cares to make their offering a success. Currently I feel it is good value and I expect that as they get more feedback the program will become even more user friendly.

Aspetti positivi:

We found the program to be the most cost effective solution available with all the features we were looking for. The program is relatively easy to enter data into, both customers and inventory. Work orders and quotes can be put together quite quickly and the feature to send quotes to the work order saves time. Sending email reminders to customers is a handy feature and can be set up in advance.

Aspetti negativi:

Although it has muliple report formats I found it difficult to do a month end spreadsheet with the info I wanted. I'm not an accountant so I don't know if the formats of the exsisting reports are useful to most shops.

Best Tire and Automotive Software

Commenti: We found this company one day while google searching a problem with our previous software and Quickbooks. The free demo really looked good and so we opted for the free trial and fell in love with it. We were fortunate enough to be one of the first to install the multi-store version and it has been awesome. The part and labor guide intergration works great and saves time while building estimates. If a problem occurs or if help is needed the support staff are fast and really listen to what issues you are having. Autofluent has made a lot of changes for their customers since the release because they are really trying hard to make their software the best. We spent mega bucks on 3 other big software companies prior to finding AutoFluent and feel like this is the best value and feature rich one you can get. No other company will allow you a free trial period and Autofluent is growing and improving everyday to keep up with the demand of new and improved features.

Impressive!

Commenti: This program is everything that I had hoped it would be, and a whole lot more. It has taken a bit to learn my way around, but that is only because we updated from a simple, DOS-based system. It seems that every day I discover some new little feature that makes my life exponentially easier! Having the CARFAX feature to look up vehicles by plate number, followed by being connected to NAPA Prolink to directly look up and order parts for that specific vehicle, has streamlined everything around here. The program is easy to customize to work best for you. I was very hesitant to switch to a new program, after 15 years of being so familiar with what we were using, but honestly, switching to AutoFluent was the best thing that we ever did.

When the Bookkeeper's happy, everybody's happy

Commenti: Would highly recommend their software and support. We were on an old one-write system. TABS has saved hours of time on a daily basis with invoicing and monthly statements are a breeze.

Aspetti positivi:

TABS support did all the installation, so all I had to do was enter our customer base and outstanding invoices. Very easy to work with Glenn and our accountant to set up QuickBooks accounts. Support has been great! We've made some really creative mistakes, and support has always been available immediately to undo our errors and walk us through instructions.

Aspetti negativi:

Can't really think of any cons.

Lincoln Avenue Smog & New Life Auto Salon

Commenti: I would recommend TABS to any business

Aspetti positivi:

1. Customer Support is always there when you need them. 2. The updates are always helpful and what we as customers ask for. 3. Customer Support is always willing to advise ways for the program to fit your needs. 4. Training is wonderful where you call in and log on and go through each step with the trainer ask questions. I know I am forgetting things however, have been very happy with the TABS program and the staff.

Aspetti negativi:

1. Have not had any to date.

Best Auto Repair Shop Software!!!

Commenti: We switched to Tabs Auto Biz from Invomax in June and it's been the best investment ever! The software is very easy to use and customer support is top notch, it definitely meets all of the business needs and more. -Professional looking invoices
-QuickBooks integration
-Customer info and service history is easy to access
-Keeping track of inventory
-User management
-Customer support is always helpful and always return your call or email. (Troy is Awesome!!!!) I highly recommend this software for your business, you will not regret the investment.

TABS Autobiz is a great tool for small businesses

Commenti: I would recommend TABS Autobiz to any small business repair/tire shop

Aspetti positivi:

The software is very easy to work with even for individuals that are not computer whizs. The support staff has always been very courteous and helpful when I have called with various questions, which in the beginning, was quite frequent. I still have support questions and have always been assisted promptly and successfully.

Aspetti negativi:

none at this time

Great Software

Commenti: I have worked with this software since June 2013 when our company switched over. Thanks to a lot of work with Troy & Shawn we finally went live the beginning of August. I won't say that there haven't been some glitches, but overall the software is very easy to use & very adaptable to our needs. Troy is very good at taking the time to understand my questions (and they are not always very clear) & finding answers for me or helping to repair issues that come up due to the conversion.

BOOKKEEPER

Commenti: I would have no problem recommending the tabs program to another company.

Aspetti positivi:

Making changes to invoices is easy with the copy/negate button. I have found the program user friendly and the staff at tabs very helpful when I was learning the program.

Aspetti negativi:

Sometimes when you use the VIN decoder for 2010 Vehicles the date of the Vehicle is coming up as 1980.