--- description: Scopri le funzionalità di mHelpDesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: mHelpDesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software FSM](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk) # mHelpDesk Canonical: https://www.capterra.it/software/77264/mhelpdesk Pagina: 1/34\ Avanti: [Pagina successiva](https://www.capterra.it/software/77264/mhelpdesk?page=2) > Il software di gestione dei servizi più veloce, più semplice e di più alto valore per automatizzare tutto, dal primo contatto con il cliente al pagamento. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 823 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza mHelpDesk? mHelpDesk è perfetto per le piccole e medie imprese affermate e in crescita che necessitano di una migliore organizzazione, di accesso da dispositivi mobili e di processi di pianificazione e fatturazione più efficienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 823 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.0/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: mHelpDesk - **Anno di fondazione**: 2009 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Canada, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Aggiunta ed editing di foto - Appuntamenti ricorrenti - Automazione dei processi aziendali - Avvisi/Notifiche - CRM - Configurazione del flusso di lavoro - Controllo degli orari di lavoro - Controllo dell'inventario - Cronologia dei servizi - Database impiegati - Firma elettronica - Gestione contatti - Gestione degli ordini di lavoro - Gestione dei biglietti - Gestione dei calendari - Gestione dei moduli - Gestione dei progetti - Gestione dei tecnici - Gestione del lavoro - Gestione del personale - Gestione del rilascio - Gestione della disponibilità - Gestione delle attività - Gestione delle immobilizzazioni - Gestione delle spedizioni - Gestione di documenti - Gestione di incidenti - Gestione di potenziali clienti - Ispezione di edifici residenziali - Manutenzione preventiva - Modelli - Monitoraggio delle apparecchiature - Monitoraggio delle attività - Monitoraggio ore online - Pagamento elettronico - Per installatori di impianti elettrici commerciali e/o industriali - Pianificazione del personale - Pianificazione in tempo reale - Portale self-service - Prenotazioni online - Preventivi/Stime - Programmazione - Relazione di sintesi - Report personalizzabili - Ricevute per interventi di riparazione - Sincronizzazione dei calendari - Stime - Tracciamento delle interazioni - Trascinamento della selezione (Drag & Drop) ... e altre 51 funzionalità ## Integrazioni (14 in totale) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software FSM](https://www.capterra.it/directory/10009/field-service-management/software) ## Categorie correlate - [Software FSM](https://www.capterra.it/directory/10009/field-service-management/software) - [Software per servizi di pulizia](https://www.capterra.it/directory/10062/maid-service/software) - [Software per giardinaggio](https://www.capterra.it/directory/20004/landscape/software) - [Software di gestione della manutenzione](https://www.capterra.it/directory/30058/maintenance-management/software) - [Software per l'assegnazione di personale](https://www.capterra.it/directory/30059/service-dispatch/software) ## Alternative 1. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Jobber](https://www.capterra.it/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.capterra.it/software/153475/fieldpulse) — 4.6/5 (411 reviews) 4. [Clockify](https://www.capterra.it/software/169607/clockify) — 4.8/5 (9235 reviews) 5. [Housecall Pro](https://www.capterra.it/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Recensioni ### "Streamlined daily tasks and schedule" — 4.0/5 > **Utente Verificato** | *3 giugno 2024* | Software informatici | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface and its scheduling capabilities are efficient enough to enhance our user's overall user experience. > > **Inconvenienti**: Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process) and the pricing structure (lack of volume discounts). ----- ### "Could be great if they tried" — 2.0/5 > **Stuart** | *16 aprile 2014* | Design > > As a user, I can be their best critic, tester and advocate of their product, but the impression I get is that mhelpdesk do not particularly care, as long as they are getting their money. I have a raft of bugs and issues that I've been dealing with since November, which still are not fully resolved - I won't bore everyone with the details, but; one of the big ones is to do with timezones. If you live in the UK, or generally outside of USA, you're not in luck. The settings do not carry through correctly to email appointments sent to 'Technicians'. Hence an appointment always appears in the calendar 4 hours or so in advance of the time you actually requested. I actually cancelled my subscription this year, as I just was not getting anywhere with the support - I was writing long emails and getting nothing sorted. After I cancelled there was a sudden flurry of activity and they almost got the problem sorted out - they gave me a temporary workaround (so I re-subcribed). This issue is still not properly resolved. In addition, the app doesn't currently support an offline mode - hence it doesn't work if there isn't an internet connection, or if it temporarily loses the connection. The data looks like it's synchronised, but in fact it's lost. The files tab in the app, actually only supports images, which is a shame as the web version supports many other file types - which would be really useful to share with my guys on the road. It's a real shame, as overall the product has so much potential, the principle is very good. But, if only they would take more notice of the users that are using the product and actually get the small glitches sorted out, they might actually have a great product. ----- ### "Field Service Software for any Business to Stay Organized" — 5.0/5 > **Darell** | *9 ottobre 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. > > **Inconvenienti**: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. > > Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. ----- ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *10 febbraio 2025* | Circuiteria | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: Interface is user friendly; site is usable > > **Inconvenienti**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- ### "Great Customer Support" — 5.0/5 > **Julie** | *30 maggio 2019* | Industria edilizia | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier. > > **Inconvenienti**: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs. > > Overall has been great\! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry. ----- Pagina: 1/34\ Avanti: [Pagina successiva](https://www.capterra.it/software/77264/mhelpdesk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/77264/mhelpdesk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati