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Cos'è mHelpDesk?

mHelpDesk è una soluzione software molto semplice e potente per la tua azienda di servizi esterni, che permette di automatizzare tutto, dal primo contatto con il cliente fino al pagamento. Fornisce ai propri clienti strumenti per dispositivi mobili e online che non hanno eguali in termini di prestazioni, affidabilità e funzionalità. mHelpDesk riunisce gli strumenti migliori in un pacchetto estremamente facile da usare e conveniente che non richiede grandi investimenti iniziali. E offre anche esperti di prodotti interni che ti aiutano a metterti subito a lavoro.

Chi utilizza mHelpDesk?

mHelpDesk è perfetto per le piccole e medie imprese affermate e in crescita che necessitano di una migliore organizzazione, di accesso da dispositivi mobili e di processi di pianificazione e fatturazione più efficienti.

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mHelpDesk Software - 5

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Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su mHelpDesk

Punteggio medio

Nel complesso
4,3
Facilità d'uso
4,3
Servizio clienti
4,4
Caratteristiche
4,0
Rapporto qualità-prezzo
3,9

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
58%
4
25%
3
8%
2
3%
1
6%
Mas Idayu
Mas Idayu
Information Technology Assistant (Malaysia)
Utente LinkedIn Verificato
Settore petrolifero ed energetico, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great helpdesk application

5,0 2 anni fa

Aspetti positivi:

It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.

Aspetti negativi:

There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.

Darell
Owner (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Field Service Software for any Business to Stay Organized

5,0 3 anni fa

Commenti: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Aspetti positivi:

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Aspetti negativi:

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Leslie
Office Manager (USA)
Architettura e urbanistica, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Worst CRM Of All Time

1,0 5 anni fa

Commenti: My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product.
I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.
My company speaks with them at least 3 days/wk.

Aspetti positivi:

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.

Aspetti negativi:

This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE!

Risposta di mHelpDesk

5 anni fa

Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know.

Julie
Controller (USA)
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Great Customer Support

5,0 5 anni fa

Commenti: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Aspetti positivi:

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Aspetti negativi:

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Risposta di mHelpDesk

5 anni fa

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Utente Verificato
Utente LinkedIn Verificato
Istruzione superiore, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

For the small business owner, this is a MUST

5,0 4 anni fa

Commenti: It was suggested we try Quickbooks as well, and we did not like how that program interface looked. Too many "bells and whistles" make a program more complicated to use and harder to teach to new users.

Aspetti positivi:

We used to rely solely on PayPal for our "small business needs" but their invoicing system was too complicated and confusing. MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on. There are other nice perks of the program, but the invoicing and billing was our main reason for choosing it and switching from PayPal as a stand-alone.

Aspetti negativi:

The only issue I've come across is that the app is actually more functional and intuitive than the desktop version, but seeing as how most of our transactions are done on an iPhone, the app does suffice and fit our needs.

Risposta di mHelpDesk

4 anni fa

We're happy to hear that you're having a good experience mHelpDesk's billing and invoicing! If you ever need any help or have any questions our team is here to help! www.mhelpdesk.com/support Thanks for being a customer!