ShapeNet

ShapeNet Review

Commenti: I run my entire business through shape. I absolutely love it!

Aspetti positivi:

From the very beginning I was incredibly impressed with all the functionality. It does everything! It's easy to use, and the customer service is the very best across the board. They respond immediately and are so incredibly smart and know how to fix anything I mess up.

Aspetti negativi:

There is nothing I don't like. Everything is always taken care of.

Best I've found

Aspetti positivi:

The [SENSITIVE CONTENT] is one phone call away. I've worked with a lot of companies for various services and the defining factor in quality and performance across the board is: How involved is the [SENSITIVE CONTENT]. [SENSITIVE CONTENT] Is very involved in the daily decision making and development of Shapenet and it shows. The customer service is great! the staff knows my name and is happy to interact with me about any issue. They are always improving, developing new ways to engage customers. I'm very impressed

Aspetti negativi:

There are a few (very few) functions that aren't ironed out completely. I have a unique business model where all staff acts as managers (sale, PT, group X, customer management, etc.) in different ways depending on projects they are working on. So building that functionality in the system takes a few extra steps. I also have a large service menu associated with membership and sometimes adding those services onto each membership is labor intensive. However all of these things are totally manageable and I would recommend this service to anyone.

Horrible Experience and BIG mistake (Owner, couldn't care less)

Commenti: Horrible Experience with this company. I'm shocked that they have any clients with an experience like this. I had elected to use this company for all of our . After not meeting the conversion deadlines, as promised ,we decided to not use their services and gave notice. It should be noted that they promised many features on the software that we required but found at the time of conversion that they were available but in the future. To make a long story short, they continued to bill our companies credit card even after notice was given not to. When we emailed the company's Owner regarding our dissatisfaction regarding the service from Shapenet and the unauthorized payments, he basically replied too bad but we never promised. So we were basically was charged for software which was never converted or even used. I would definitely do my research with software companies before you buy because this was a big mistake. The last software we had was great (Aphellion) and used for almost 20 years. Very disappointed.

Aspetti negativi:

Promises of features that were never installed.

Great experience using the system and customer support. Some issues with reports and functions.

Commenti: Financial data capture, integration of schedule and facility use,trainer and customer data detail for measuring efficiency and productivity.

Aspetti positivi:

System features, data capture and reporting functions are excellent. System downtime is minimal. The financial data and downloads are a great feature excellent.

Aspetti negativi:

Needs better integration of features to allow easier and quicker data input during busy hours. Too many features require replicating data entry such as; adding subsequent members of the same family requires , setting up rentals and closing multiple stations,closing adding members and closing out classes and members in them requires screen refresh on every attendee,payroll download is confusing. Field names and services do not match between system and system fields, Would like to set our own thank you letter. Frequently new updates cause problems with current functions. Needs better Beta testing. Downloading data supposed to go to Excel but instead always defaults to Unicode drives me nuts because I download a lot of reports and have to convert everyone. Payroll summary picks up field that I don't want and have to reconfigure for every employee. Example the date field is always off by one cell. There is another field that has no purpose at all plus the classes pick up the class itself as if it were a person in attendance. In the financial data the income categories should show number counts when applied to multiple categories. You can only get number # count data by looking at one category at a time. When closing stations we should be able to close multiple stations on the matrix versus having to close each one then wait for the screen to update close the next one etc etc ad nausea. The process of submitting a support ticket could be streamed lined.

Great Software

Commenti: Our over all experience with ShapeNet has been great. They promoted customer service and they have delivered on that whenever we have a question or need assistance.

Aspetti positivi:

I love the fact that the software is married to our door system. Being able to see who is actually utilizing the gym has helped us with our member engagement. We also love the texting system.

Aspetti negativi:

I do wish the software would create a report a list of memberships who are not utilizing the gym ( or using the door code system). I would also like the declined payments to auto process the next day.

Support from rep is OUTSTANDiNG !

Commenti: Shapenet software is outstanding. Even better is the support we have received and most recently the support from reps.
Rep has worked tirelessly to help us set up our payroll system and never ceases to amaze us with her responsiveness and involvement.
She and the entire company make us feel like we are their only client.
I would highly recommend Shapenet to anyone considering software for their fitness facility !

Aspetti positivi:

Flexibility to handle very large list of services, financial transactions and hstorical data. Most impressive however is their support staff. see comments below. The company's willingness to implement customer suggested changes is unique in this business.

Aspetti negativi:

We would like to see league application software and understand they are working on this now.

Great software and excellent training and onboarding

Commenti: My experience with shapenet has been wonderful, their support is great, and they are honest and happy to work through any issues or ideas.

Aspetti positivi:

It is very robust and customizable. The onboarding process is very detailed, and takes about 6 weeks with the same team member working with you to set up exactly how you want the software to work for your space.

Aspetti negativi:

With it being robust, setting it up is detailed and the admin on the front end does take time.

ShapeNet Review

Commenti: I have been using SHAPE.NET for over 8 years and it is the best club software out by far

Aspetti positivi:

The software is easy to use, the [SENSITIVE CONTENT HIDDEN] is very hands-on and he has a fabulous staff, [SENSITIVE CONTENT HIDDEN] is incredible, she always answers the phone when I call, she handles all the problems I have immediately, she is just unbelievable. She makes my shape.net experience very perfect.

Aspetti negativi:

If theres a problem having to do a support ticket

Fitness Studio Florida

Aspetti positivi:

Ease of use and price. Great support and team

Aspetti negativi:

Graphics on pages and a little clunky with scheduling - drag and drop not great .

View custom workout videos on our app

Aspetti positivi:

All our out of town previous members can now workout to our videos on our app! This helps provide another level of service.

Aspetti negativi:

The layout is not as sleek as our previous app, but it gets the message across.

Overall pretty good

Commenti: The biggest benefit is that it Web-Base and our old system was not, but for the most part I think they all are now.

Aspetti positivi:

Web-based and the functions that are there are for the most part fairly easy to use. The more you use it, the more valuable it is.

Aspetti negativi:

Doesn't really give me a true picture of my overall profit now or compared to previous years. HTML emails are difficult We would like to be able to schedule Tanning minutes

Many times we deal with server issues and a slow system.

Aspetti positivi:

We like the customizable program. It works well for our business purposes. Has many great features, some we use, some we don't

Aspetti negativi:

so many options, can be overwhelming for a new user. Proper training from the begnning of the use of this product would be beneficial.

I love shape net fornits functions once you have experience with it.

Commenti: Allowing our staff to easily read the details and status of each member.

Aspetti positivi:

The checkin is easy and the display is clear for each individual once they are put in the system. The input is fairly easy and there are a lot of functions to use. Each individual to be implemented takes about 3 minutes which is nice.

Aspetti negativi:

The functions are relatively scattered and difficult. Especially the class calendar and scheduling and ease of use for packages purchased and user scheduling. Also, it's difficult to find the website for individuals since there is another ShapeNet company in the search. It would also be nice if when purchased someone would come on site to show how to use many of the functions, once someone ourchaees the software.

It's ok, just not super excited about the over all experience. We've been using it for a long time

Aspetti positivi:

Easy eft and availablity to enter a member into the software. It's also easy to find a membership/ client for pos.

Aspetti negativi:

Lots of glitches. It feels like we see something weekly that is being fixed.(which is good that it's being fixed, but why so often)

ShapeNet is the best software for anyone running a personal training business.

Commenti: It's how I run my business.

Aspetti positivi:

The customization is awesome. I have been able to tailor the system to fit my business. It is also very easy to learn and use.

Aspetti negativi:

The customer service could be a lot better. The system is down or slow a lot more than it should be.

Shapenet provides a great value

Commenti: The Shapenet reports have been vital to our business. We use financial reports on a daily basis

Aspetti positivi:

The best thing about Shapenet is its customer support. The Shapenet support team is EXCELLENT and is responsive to all issues. This is something people underestimate when purchasing software, but it is extremely important. I would recommend Shapenet for this reason alone.

Aspetti negativi:

Shapenet takes some time to get used to. Front desk employees coming from other gyms complain that it is not user friendly.

An improvement from our old system, but still lacking in some areas.

Aspetti positivi:

It's internet based and accessible from anywhere. This has been a game changer for our department! I can work off-site, which has been wonderful! Customer support is light years better than our old system!

Aspetti negativi:

Appearance needs an update and ease of use is still lacking in some areas. While customer support does get back to us quickly, sometimes the answer is "sorry, there is nothing we can do about that problem." I wish the team would take more initiative on improving their product and listening to the customer's needs.

Shapenet has been very helpful in our different requests and customer support.

Aspetti positivi:

The software is user friendly with many different features depending on the needs of the business. We use the software within our gym for our member database, check-ins, payment history, recurring billing and the features allow us to adapt to our specific needs.

Aspetti negativi:

The system works well, not really any complaints. The only issue we have is sometimes the speed of the system, however, this could also be due to internet related issues and not the system.

Extremely good membership software

Aspetti positivi:

Cloud based. Tech support. They update software frequently and mostly by requests. All staff very friendly and approachable and make appointments to go over whatever.

Aspetti negativi:

ShapeNet can do almost too much so sometimes hard to navigate.

We enjoy the team - they have always been very helpful. The software has a lot of functionality.

Commenti: Great value - great functionality - open to feedback and lots of help.

Aspetti positivi:

It has a lot of features that I haven't even begun to explore. I also like that Shape is open to suggestions and very helpful with issues.

Aspetti negativi:

It is not very intuitive and we find it difficult to train new employees. It has a very large learning curve. Some processes are a little cumbersome and could use some quicker shortcuts etc.

Shapenet Review

Commenti: My experience has been nothing less than Quality. The rep is always there when we need her assistance.

Aspetti positivi:

Easy capability with members & billing.

Aspetti negativi:

I have zero cons with Shape software. I have nothing negative to say.

Behind the times!

Commenti: It did the job, but as I am no longer using the product, shows that there are far better options out there.

Aspetti positivi:

Not a lot of bells and whistles. Simple software for the most part, used it for a brief period for scheduling clients in personal training.

Aspetti negativi:

Many things I didnt like - - Slow - No app, at least when i used it. For trainers, having an app is important for scheduling conflicts etc. - Limited abilities to add services, or adjust really anything. - Did the job, but so many better softwares out there to use

System does an average job in meeting our needs

Aspetti positivi:

Was an affordable option to a new start up business.

Aspetti negativi:

It often takes multiple steps to accomplish a goal. Need to look multiple places for information. Client financial information seems to look different depending on what screen you're looking at. Not intuitive. Response time to questions can be long and often Shapenet is unable to answer our questions without first researching the answer.

I wouldn't be able to run my business without Shape

Commenti: It makes my day to day so much easier.

Aspetti positivi:

The customer support team is amazing. I like that you can do so much with the billing and alal of the different functions that you can do within the software.

Aspetti negativi:

How many steps required to put members into system. Can be complex to train employees as some of the functions are just too complicated to train.

Very good company and lots of support

Commenti: Drafting, inventory, drip emails, video on demand

Aspetti positivi:

All the features are easy to use. Easy to set up and learn to use. Great support.

Aspetti negativi:

I like it all. No complaints. No issues at all.