Preferred Patron Loyalty

da Preferred Market Solutions

Chi utilizza Preferred Patron Loyalty?

Piccole, medie e grandi imprese in diversi settori negli Stati Uniti, in Canada e in Inghilterra. Perfetto per commercianti indipendenti, catene di negozi, comunità e franchising. B2C e B2B

Cos'è Preferred Patron Loyalty?

Gestisci il tuo programma di fidelizzazione dei clienti personalizzato. Riconosci i clienti in base agli acquisti e/o alle visite, aumenta la fidelizzazione dei clienti e stimola la crescita. Ottieni un avanzato programma di premi fedeltà con campagne di incentivazione e comunicazione multicanale integrate con pilota automatico. Questo non è un programma di fidelizzazione di una community; possiedi tu tutti i tuoi dati. Disponibili interfacce web, tablet, per dispositivi portatili e PC.

Dettagli su Preferred Patron Loyalty

Preferred Market Solutions

http://www.preferredpatron.com/

Fondata nel 2004

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Panoramica dei prezzi di Preferred Patron Loyalty

Preferred Patron Loyalty non dispone di un piano gratuito e non offre una versione di prova gratuita. La versione a pagamento di Preferred Patron Loyalty è disponibile a partire da 129,00 USD/mese.


Prezzo di partenza

129,00 USD/mese

Versione gratuita

No

Prova gratuita

No

Preferred Patron Loyalty deployment and support

Assistenza

  • Assistenza diretta 24 ore su 24
  • Orario lavorativo
  • Online

Implementazione

  • Cloud, SaaS, Web
  • Installazione eseguita - Windows
  • Dispositivi mobili - iOS nativo
  • Dispositivi mobili - Android nativo

Formazione

  • Live Online
  • Webinar
  • Documentazione

Caratteristiche di Preferred Patron Loyalty

  • CRM
  • Gestione degli sconti
  • Gestione dei ipremi
  • Gestione delle iscrizioni
  • Monitoraggio delle attività dei clienti
  • Monitoraggio delle referenze
  • Portale degli iscritti
  • Sistema di buoni regalo
  • Sistema di fidelizzazione senza tessera
  • Sistemi di fidelizzazione (carte fedeltà)

Visualizza l'elenco completo di Software per fidelizzazione clienti per PMI

  • CRM
  • Gestione dei buoni regalo
  • Gestione dei ipremi
  • Gestione delle iscrizioni
  • Monitoraggio delle attività
  • Monitoraggio delle referenze
  • Portale degli iscritti
  • Programma di fidelizzazione
  • Tessere fedeltà

Visualizza l'elenco completo di Software per fidelizzazione dei clienti

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Recensioni su Preferred Patron Loyalty

Read all reviews

Overall rating

5/5

Average score

Facilità d'uso 4,9
Servizio clienti 5
Caratteristiche 4,8
Rapporto qualità-prezzo 4,9

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Scrivi una recensione!
Danell P.
Manager
Gestione di organizzazioni non profit, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 5/2/2019

"Thank You, Preferred Patron!"

Commenti: Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Vantaggi: Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Inconvenienti: The tablet interaction with software isn't working like I had anticipated.

  • Fonte della recensione 
  • Data della recensione: 5/2/2019
Courtney L.
Operations Director
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 14/8/2018

"Operations Director"

Commenti: Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Vantaggi: I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Inconvenienti: I have not come across anything that has caused us issues.

  • Fonte della recensione 
  • Data della recensione: 14/8/2018
Jeff S.
Owner/Manager
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 2/9/2020

"A “must-have” for every retail store"

Commenti: Our loyalty program has been one of the biggest factors in the growth of our new retail store. Now with COVID, we were closed for over a month. Being able to communicate with our loyalty members allowed us to do thousand of dollars in sales while closed that wouldn’t have happened otherwise. We consider this program a required cost of doing business, and one that more than pays for itself.

Vantaggi: Ability to automate marketing and rewards. Ability to easily sign up and regularly communicate with customers.

Inconvenienti: Would love to be able to edit and send marketing emails from my iPad! I rarely use my laptop anymore so this would definitely help better manage my time. Also the ability to schedule multiple marketing emails at a time would be helpful.

Risposta del fornitore

da Preferred Market Solutions il giorno 18/9/2020

Thank you Jeff. We appreciate your feedback. We are actively enhancing the capabilities of our iPad compatible tools and will keep you posted on that. Regarding being able to schedule multiple marketing emails, this capability does exist today. Your account representative will contact you show you how to accomplish that! Thank you again.

  • Fonte della recensione 
  • Data della recensione: 2/9/2020
Joe T.
manager
Produzione di alimenti, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    4 /5
  • Facilità d'uso
    4 /5
  • Caratteristiche e funzionalità
    4 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    3 /5
  • Consigliato
    8/10
  • Fonte della recensione 
  • Data della recensione: 27/4/2018

"It is a good software to track and collect customer info"

Vantaggi: The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations

Inconvenienti: We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .

Risposta del fornitore

da Preferred Market Solutions il giorno 28/5/2018

Thank you for your feedback, Joe. It's been a month since your review and I'm glad to see you have taken the system beyond "data collection" by implementing several trigger and behavioral based campaigns, including Referral and Miss You! Using the data you are collecting, behind-the-scenes the system is continuously, and automatically, analyzing and exploiting many time-sensitive opportunities to engage your customers and improve growth!

  • Fonte della recensione 
  • Data della recensione: 27/4/2018
Alan G.
Owner / Director
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 17/4/2018

"I've been a client of Preferred Patron for a few years now, I have always had a positive experience."

Vantaggi: We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Inconvenienti: I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

  • Fonte della recensione 
  • Data della recensione: 17/4/2018