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Cos'è FranConnect?

Votato da Entrepreneur Magazine come il miglior software per il franchising, FranConnect è attualmente il software di gestione dei franchising più affidabile disponibile sul mercato. Questa soluzione è stata creata appositamente per gestire e ottimizzare il ciclo di vita completo dei franchising. Oggi, oltre 700 dei principali marchi si affidano a questo software per vendere più unità, accelerare i tempi di apertura, migliorare il coinvolgimento e le prestazioni del licenziatario, facilitare le operazioni sul campo, ottimizzare la riscossione dei diritti e ridurre i rischi legali. Scopri perché i questi clienti crescono a una velocità del 44% superiore!

Chi utilizza FranConnect?

Questo prodotto è pensato per i franchising di tutte le dimensioni e di tutti i settori.

FranConnect Software - 1
FranConnect Software - 2
FranConnect Software - 3

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Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su FranConnect

Punteggio medio

Nel complesso
4,3
Facilità d'uso
4,2
Servizio clienti
4,5
Caratteristiche
4,1
Rapporto qualità-prezzo
4,2

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
42%
4
45%
3
12%
2
1%
James
James
Vice President Of Business Development (USA)
Utente LinkedIn Verificato
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great for basic CRM

4,0 6 anni fa

Commenti: The Marketing Team is all on the same page as we can see who visited whom and when and be up to date on the status of the account.

Aspetti positivi:

The ability to log calls from the road is critical. The ap is functional but a little slow. It did make my life eaiser.

Aspetti negativi:

It would be much more valuable if we could be an integration with our ops software. If I had sales data connected to my marketing work it would be awsome!

Dan
Dan
Director of Franchise Development (USA)
Utente LinkedIn Verificato
Ristoranti, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Game Changer

5,0 6 anni fa

Commenti: Tracking the prospect journey is essential in franchise sales today. This product makes it very easy.

Aspetti positivi:

For franchise sales this product has been a game changer. It tracks communication with a prospect. I cannot imagine doing my job without it.

Aspetti negativi:

There are only a few things that could be improved. An auto spell check function in email would be great.

Utente Verificato
Utente LinkedIn Verificato
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Helpful, Modular Software for Managing a Franchise Business

3,0 6 anni fa

Commenti: Overall, the staff and support at Franconnect have been good to great. We have seen significant improvements in their platform over the last 8 years and they seem to be committed to constant improvement.

Aspetti positivi:

Franconnect Sky offers various modules [a la carte] that you can use at different stages of your franchise system. Being able to pick and choose is both affordable and efficient. The online platform is also constantly being updated based on customer feedback as part of their subscription.

Aspetti negativi:

The software is not very intuitive as yet. It doesn't really have a modern interface.The preview features for the libraries aren't great and it's not completely robust. However, it may have the options needed for the majority of systems though.

Jennifer
Jennifer
Director of Operations (USA)
Utente LinkedIn Verificato
Medicina alternativa, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Makes communication over multiple locations easier

4,0 6 anni fa

Commenti: Managing support requests, FAQ's, submitting reporting, communicating news, and housing standard documents in a simple way is something that we take for granted now since we've been using FranConnect.

Aspetti positivi:

I appreciate the ease of use and the way it streamlines our system

Aspetti negativi:

Implementing new modules can take some time, but that's on us - its not a limitation of the program.

LaToya
LaToya
VP of Franchise Development (USA)
Utente LinkedIn Verificato
Reclutamento e selezione del personale, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

We love it!

4,0 6 anni fa

Commenti: Service is great. Team is very attentive and strives to answer our questions quickly. A+service.

Aspetti positivi:

It's easy to use. We were able to customize to match our training and staffing specific language.

Aspetti negativi:

Some of the most recent updates are difficult to get used too. I'm not a fan of the latest update with moved the navigation bar.

Mia
Mia
Franchise Development (USA)
Utente LinkedIn Verificato
Prodotti alimentari e bevande, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

User Friendly

5,0 6 anni fa

Aspetti positivi:

FranConnect is organized well and user friendly. I love the Franbuzz feature which allows Franchisees to publicly post pictures, comments and announcements to the network. I also love the ticketing system for Franchisees who have issues. It allows the corporate team to sort the issues by categories and helps with managing response time.

Aspetti negativi:

Sometimes the links within FranConnect glitch or have a page error sign and makes you sign back into your account.

Tiffany
Tiffany
Executive Assistant To The President (USA)
Utente LinkedIn Verificato
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Wonderful & Easy to Use

5,0 6 anni fa

Aspetti positivi:

The ease of use and ability to keep all of our information in one place.

Aspetti negativi:

There are some functions that I would like to see have more customizable options and forms that I wish could be adjusted. (ex. State in 2 letter abbreviation instead of written out)

Jason
Jason
President / COO (USA)
Utente LinkedIn Verificato
Reclutamento e selezione del personale, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great software

5,0 6 anni fa

Commenti: Great experience! It has taken our franchise system to the next level!

Aspetti positivi:

Feature rich! We have a number of modules activated and there are more that we're looking to add in 2019!

Aspetti negativi:

Very complex, easy to get lost in all of its features.

Zach
Zach
President (USA)
Utente LinkedIn Verificato
Servizi ai consumatori, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best option for what we need!

4,0 6 anni fa

Commenti: The customer support has greatly improved and the platform is super simply to get used to!

Aspetti positivi:

The interface and available functionality has been great!

Aspetti negativi:

We do run into a few issues from time to time but get solved quickly.

Lynn
Lynn
CiaoNet Administrator (USA)
Utente LinkedIn Verificato
Prodotti alimentari e bevande, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Customer Support #1

5,0 6 anni fa

Commenti: Easy to use, great for my organization. One-stop shop!

Aspetti positivi:

Ease of navigation and very user friendly!

Aspetti negativi:

had trouble at first running a report, but learned a new trick and it works great now!

Jamila
Franchise Sales Coordinator (USA)
Servizi e attività ricreative, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Innovative, Cutting Edge, and Customer Friendly

5,0 6 anni fa

Commenti: I like the overall layout and features! there is so much that FranConnect allows users to do, that even after 3 years of using the software, I am still learning about different capabilities and finding new ideas to put into place for our sales pipeline processes! Ultimately, FranConnect has been a very valuable tool and asset for our company - from the franchise sales development process to the operational aspects in managing communications with our leads and franchise community.

Aspetti positivi:

I love the way that I am able to manage our lead pipeline process and the various email communications that we are able to use to keep our leads engaged in the franchise process. we have received many compliments on this aspect as well. They get extra points for upgrades that consistently strive to create a better platform for their customers and the high quality of their customer service and responsiveness is refreshing, exceptional, and quite rare for a tech company of any size. I also really enjoy their resources to help customers learn about new and improved software capabilities, from engaging webinars that are informative about industry standards and uses of software to achieve sales and operational goals, to their just-right amount of communications with their customers whenever there are any issues or just to inform customers of updates, overhauls, etc..

Aspetti negativi:

As the software becomes more robust and updates/upgrades occur, there is an initial period of sluggishness and glitches in the system for a few days, however, these issues tend to go away after a few days though, so it's not too big of a deal in the long run. I also understand that this is not isolated to this software alone and is common with other systems of this size... Windows, anyone? Additionally, plug-ins that I loved using such as the email uploader and calendar sync have (understandably) been transferred from download-direct capability to download from Microsoft Store platform (which our company's draconian firewall settings won't allow us to download from anymore)...again, not FranConnect's fault, but continuing the legacy option woulda been nice ;) Would really like to see scheduling ability built into future iterations of the platform for lead generated, direct scheduling with sales team.

Utente Verificato
Utente LinkedIn Verificato
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Franchise Management Software

3,0 5 anni fa

Commenti: Overall, it's okay, but pricey for what you get. It's worth shopping around and comparing the alternatives.

Aspetti positivi:

A variety of modules are available to add, depending on your needs. For example, franchise development, financials, information manager, store opener, etc. It's solid software, but not cutting edge, which is not necessarily bad in a franchise.

Aspetti negativi:

It can be expensive, depending on the modules needed. We've found some software that we liked better for certain functionality, like group forums. For that, we moved it off this platform and on to Workplace by Facebook.

Utente Verificato
Utente LinkedIn Verificato
Salute, benessere e fitness, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Orangetheory Fitness Review

5,0 6 anni fa

Commenti: I have been working with FranConnect for approx the past 2.5 years. I think some small tweaks in regard to system duplication (of data) and the modules "speaking" to each other could be easier.
generally, we receive great software support but I would like to see a little more in regards to looking to them as the expects on their software and how we can use it at orangetheory to improve network functionality and improve internal business processes.

Aspetti positivi:

It is very Admin friendly - i can make majority of internal changes for the HQ office on a daily basis

Aspetti negativi:

System updates and enhancements do not always transition smoothly with customizations

Utente Verificato
Utente LinkedIn Verificato
Sport, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Happy Customer

4,0 6 anni fa

Aspetti positivi:

The reporting capability is extensive. My team reviews the reports each week to determine the health of the sales pipeline. We are able to pinpoint where we need to focus for sales opportunities which is needed to drive the results we have set in place.

Aspetti negativi:

Sometimes it's difficult to get a person on the phone to help with an issue. However, their team is available via email through their helpdesk.

Utente Verificato
Utente LinkedIn Verificato
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

FranConnect is solid

4,0 6 anni fa

Aspetti positivi:

The system allows me to track whats important to me and running our monthly numbers gets done in a snap.

Aspetti negativi:

The invoice function will occasional drop a newly submitted data that requires you to re-enter everything. It can also be a little difficult to navigate when you are looking to explore new options.

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

FranConnect is not a good software

3,0 4 anni fa

Commenti: Bad, the customer service is not great. Its really bad and none responsive most of the time.

Aspetti positivi:

Really the only pro to this software is that if you work in Franchise you need to use some sort of CRM management to keep track of leads and current franchisees. Thats it.

Aspetti negativi:

Everything. This software has never once worked well. Constantly timing out, buggy, and laggy to boot. Its NOT use friendly and needs a serious overhaul of how its managed.

Utente Verificato
Utente LinkedIn Verificato
Assicurazioni, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

FranConnect user

3,0 6 anni fa

Aspetti positivi:

This is a good entry level intranet platform for a franchisor. It has multiple sections that take a lead from a sales prospect to a franchise owner. Also sections for marketing and finance.

Aspetti negativi:

This is a difficult platform to master so you will need to have a technically oriented owner for this site. It is also seems to be focused on franchises that have a retail footprint that services customers onsite. Franconnect is not very flexible as far as modifying the site to meet specific needs or design. its more on an out of the box solution.

Deonna
Deonna
Office Manager (USA)
Vendita al dettaglio, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Highly impressed with the transition to Sky

5,0 6 anni fa

Commenti: When we transitioned from FranConnect to FranConnect Sky, our rep was there for us every step of the way. We trained for nearly a week, and she continued to support us long after our in person training!

Aspetti positivi:

It is easy to use. The program flows naturally. Easy to learn. Everything we need all in one place!

Aspetti negativi:

Would like the ability to make more changes on our own, verus having it done through customer support.

Utente Verificato
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good Software

4,0 6 anni fa

Commenti: Great and Fast Customer Service

Aspetti positivi:

I enjoy the prompt customer service and ease of access through the software.

Aspetti negativi:

Some problems with our social media not connect through with FranConnect.

Utente Verificato
Utente LinkedIn Verificato
Contabilità, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great software tool for franchisors

5,0 6 anni fa

Commenti: We now have better insights, reporting, pipeline, data tracking and robust marketing tools at our fingerprints.

Aspetti positivi:

What I like the most about FranConnect is the visibility into our sales pipeline. As a sales manager, having this insight and reporting capability is of top priority to our organization.

Aspetti negativi:

We integrated from an antiquated system and due to this fact, we did not have a smooth transition during implementation. The FC team handled us to the best of their ability.

Utente Verificato
Utente LinkedIn Verificato
Servizi ai consumatori, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great organizational software

5,0 6 anni fa

Commenti: My experience with Fran connect has been great I would recommend this to any business hoping to connect and organize locations across geographic areas

Aspetti positivi:

easy to use, customizable, and very user friendly

Aspetti negativi:

The software works as planned, and the customer service has been great. I have no complaints

Jenny
Marketing (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great concept, but needs improvements

3,0 6 anni fa

Commenti: Overall, the customer experience has been good. They are very responsive with your questions/concerns. Oftentimes they are not able to help with your concerns though, as it is usually called a "system update" and they claim to send to their development team for future updates. Responsiveness- 110%
Ability to achieve your outcome -50%

Aspetti positivi:

It does cover quite a bit of the needs for franchise business support. It allows you to manage all of your contacts within one platform. The Hub and Info Manager are the best modules. Great for data sharing and data maintenance.

Aspetti negativi:

The Sales and support modules need improvements. The sales campaign manager is pretty weak, and very poor quality compared to other paid email subscription services. There is very little customization or design that can be done within the platform. The support module appears to be new to Franconnect. It needs updates, it is currently FAR too basic. Needs much higher level capabilities in order to be able to work in it properly.

Utente Verificato
Utente LinkedIn Verificato
Stampa, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Best in the industry

5,0 6 anni fa

Commenti: Great experience with the support team. They work extremely hard to ensure their software is the best in the industry.

Aspetti positivi:

Customizable Fast Reliable Easy to use

Aspetti negativi:

The texting capabilities need to be improved.

Matthew
owner (USA)
Servizi ai consumatori, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

FranConnect is a great tool for franchisees to connect

5,0 5 anni fa

Commenti: My franchisor upgraded from another product (I don't recall its name) about 5 years ago and moved to FranConnect.

Aspetti positivi:

FranConnect creates an Intranet for franchisees to use to share messages, postings, etc. to each other. You can store files and other important docs there, as well.

Aspetti negativi:

Nothing bad to say.. FranConnect works well to help franchisees communicate with each other.

Jeanne
Franchise Development Coordinator (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

The Best!

5,0 6 anni fa

Commenti: Over-all my experience with FranConnect is stellar!

Aspetti positivi:

Pros are that FranConnect keeps everything about every lead in one place so I'm not hunting all over the place to find this or that. It saves time, frustration, and my nerves, I dare say it adds years to my life. I can call, email, message, and text the leads. I get email reminders in my Google inbox so I don't forget when I'm supposed to call leads. When I need help, the FranConnect Help Desk team are there for me every.single.time. without.fail! They are so, so, so good at what they do and I can see the 'smile' on their faces even though we're on the phone. Two of the reps helped me most recently and their help made my day SO MUCH BETTER! These two deserve some recognition and a raise in my opinion! :)

Aspetti negativi:

It's slow sometimes but for all the good it does, I can deal with this.