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Cos'è Eyefinity OfficeMate?

OfficeMate, la soluzione di gestione pratica on-premise più utilizzata nel settore, automatizza le attività quotidiane per risparmiare tempo e denaro. È ideale per gli studi con accesso a internet limitato e per gli uffici che richiedono una maggiore flessibilità con i software di gestione delle pratiche.

Chi utilizza Eyefinity OfficeMate?

Una soluzione di gestione dello studio per optometristi e oculisti, aiuta ad automatizzare la pianificazione degli appuntamenti, lo stock e la fatturazione.

Eyefinity OfficeMate Software - 1
Eyefinity OfficeMate Software - 2
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Eyefinity OfficeMate

Eyefinity OfficeMate

3,9 (40)
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Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su Eyefinity OfficeMate

Punteggio medio

Nel complesso
3,9
Facilità d'uso
3,8
Servizio clienti
3,9
Caratteristiche
3,6
Rapporto qualità-prezzo
4,0

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
40%
4
30%
3
18%
2
3%
1
10%
Elise
Elise
Office Manager (USA)
Utente LinkedIn Verificato
Ospedali e sistemi sanitari
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

User friendly patient management system that meets all your basic needs and then some.

4,0 7 anni fa

Aspetti positivi:

Great Customer Service (with Maintenance Agreement) Easy to Navigate Great Database for tutorials and training Paired with ExamWriter, it makes billing and coding fool proof

Aspetti negativi:

After each new update there are lots of bugs that need to be worked out, these bugs take quite some time to get sorted. Updates have to be done manually on each workstation Expensive if you want to use their cloud service, otherwise you're stuck with keeping a server on site

Diana
Optical Manager (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

OfficeMate review

5,0 3 mesi fa

Commenti: great, we would have stayed with them if they were with the cloud based

Aspetti positivi:

The ability to have control over what we print for reports

Aspetti negativi:

The amount of space it took up on the server

Risposta di Eyefinity

2 mesi fa

Hi Diana, We’re happy to hear that you’ve had a positive experience with Eyefinity®. We know that server-based software can come with additional challenges which is why we offer Eyefinity® cloud-based software. Learn more here: https://www.eyefinity.com/products/solutions/cloud-solution.html Thank you for leaving a review! The Eyefinity Team

Meg
Meg
Director of Operations (USA)
Utente LinkedIn Verificato
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Don't Bother

2,0 3 anni fa

Commenti: Terrible. This system may have been great in 2000 until maybe 2005, but using it in 2022 would be a huge disservice to you and your team.

Aspetti positivi:

I can't think of a single thing I liked about this software.

Aspetti negativi:

Takes forever to load, antiquated system and style, can't have multiple accounts open or multiple windows, terrible report printing, analytics are costly, customer service is 24-48 hour turnaround time, prescriptions are not sent electronically, scheduling is difficult, requires a physical server, difficult to update patient demographics.

Risposta di Eyefinity

3 anni fa

Meg, We appreciate you taking the time to share your thoughts about OfficeMate and we apologize that it's no longer meeting your expectations. We remain committed to your success and if you would like to learn more about other Eyefinity solutions that may be better equipped for your practice's current needs such as ePrescribing and scheduling, please reach out to the Eyefinity team at 1.800.269.3666 option 2.

Courtney
Optician (USA)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Adequate for Our Needs

4,0 11 mesi fa

Commenti: Officemate takes care of our basic needs, but I would prefer to see some reform in the program

Aspetti positivi:

Appointment scheduling and creating fee slips are mostly intuitive for what our office needs.

Aspetti negativi:

Exam writer seems complicated and technical. Unable to delete duplicate patients. E-Documents system only creates pathway to documents saved on your server rather than saving them into the EHR. Refunds or editing fee slips can seem complicated.

Risposta di Eyefinity

11 mesi fa

Hi Courtney, Thank you for sharing your honest feedback. Eyefinity aims to provide solutions that support ECPs in simplifying workflows for a better patient experience. It is unfortunate to know that our OfficeMate and ExamWRITER solutions have fallen short of exceeding your needs and we remain committed to your success. We hope you will contact us at 855.874.8508 to explore whether one of our other solutions may be a better fit for your practice. - The Eyefinity Team

Lindsey
Optician (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Wonderful!!

5,0 5 mesi fa

Commenti: I have had a very positive experience with eyefinity.

Aspetti positivi:

I like everything about officemate, it is easy to open, it runs fast and easy to train employees how to use it.

Aspetti negativi:

There are cheaper platforms the this on eto use but overall it is a good quality for the price.

Risposta di Eyefinity

3 mesi fa

Hi Lindsey, We’re thrilled to hear that you’ve had a positive experience with Eyefinity®. Thank you for leaving a review! The Eyefinity Team

Rebekah
Rebekah
Optician (USA)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great software for your practice!!

5,0 6 anni fa

Commenti: It saves us so much time and paperwork!!!

Aspetti positivi:

We like almost everything about this software. It is easy to book appointments, print receipts, create orders, bill insurance, etc. It is also integrated with VSP which makes billing those claims a breeze as well as with Weave which is great for our patient communications. There are so many awesome qualities to this software and as long as you fully use all that it has to offer, you will not be disappointed in purchasing it!

Aspetti negativi:

If there was one thing that I like the least about it, it's that sometimes the VSP claims don't go through to the lab the first time. It doesn't happen very often but we think that it is an Officemate glitch. Other than that, no issues to report!

Nathan
Nathan
Clinic Director (USA)
Utente LinkedIn Verificato
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Gets the job done

3,0 6 anni fa

Commenti: Our office has been using OfficeMate for almost 10 years, so obviously it is usable and will get the job done. It is lacking in several areas, and we are constantly looking for something else, but it is JUST GOOD ENOUGH to keep us from going through the headache of switching... Technical support is not good. Our IT staff has shown them how to fix certain issues on numerous occasions.

Aspetti positivi:

The OfficeMate user interface is clean and organized and relatively easy to learn for new users.

Aspetti negativi:

Crashes and lags quite a bit, especially for something being used for critical patient data. The Reports selection leaves a lot to be desired, and the reports it WILL run have to be manually cleaned up and organized considerably.

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Overall I feel like the OfficeMate product is a pretty good product.

4,0 7 anni fa

Commenti: It helps us to run our office on a daily basis.

Aspetti positivi:

I love that it is super easy to enter in new patients and pull up information about their recent visits. Also having the ability to link family members to each other makes it super easy when making appointments for multiple people in a family.

Aspetti negativi:

The constant updates and little glitches that the updates are supposed to fix seem never ending. Most are simple little things that do not deter you from being able to complete your job and do it well, but can sometimes be an annoyance.

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Occasionally frustrating, but overall a decent experience.

4,0 7 anni fa

Commenti: We can schedule patients and claim jobs easier.

Aspetti positivi:

It's partnered with VSP, so a lot of the info you need to see patients and make claims is already there for you. The UI is OK too.

Aspetti negativi:

Buggy, crashes often, uses a lot of RAM. Needs to be updated constantly. Database size can get kind of hard to manage.

Madhawa
Madhawa
Medical Trainee (Sri Lanka)
Utente LinkedIn Verificato
Studi medici, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Office works with OfficeMate

5,0 5 anni fa

Commenti: we use it to create the bills, invoices and other creations.and its very easy to use

Aspetti positivi:

Its very easy to use and as a new user its very easy to handle.and interface also very polite and its provide the informations in one place

Aspetti negativi:

the customer service is not enough and very hard to contact for solving problems and there a lots of bugs coming after the new updates

oma
optometrist (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Need more features in officemate examwriter

5,0 11 mesi fa

Commenti: Easy to schedule appointment. Exam writer is simple as I said not too many boxes to click like the new eyefinity.

Aspetti positivi:

Easy to use, not too many boxes to click on.

Aspetti negativi:

They don't have too many features in examwriter. I wish we can customize the prescription.

Risposta di Eyefinity

11 mesi fa

Thank you for taking the time to leave a review for OfficeMate/ExamWRITER, we are happy to hear that the solution has been easy to use. Eyefinity has other solutions that include many more features. We invite you to contact us at 855.874.8508 so we can see if one of these solutions may be a better fit for your practice. - The Eyefinity Team

Todd
Doctor/Owner (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Overall Very Satisfied with OfficeMate

5,0 anno scorso

Commenti: Overall, very pleased with the product. Has the ability to include/not include as many bells and whistles as what you are comfortable with.

Aspetti positivi:

Very intuitive in terms of ease of use, and it doesn't require an excessive amount of switching from screen to screen as is the case with other product offerings.

Aspetti negativi:

Updating contact lens parameters/prices can be a bit cumbersome.

Risposta di Eyefinity

11 mesi fa

Hi Todd, We are happy to hear that OfficeMate works well for your needs, our team strives to deliver solutions that allow providers to focus their energy on providing great patient care. We understand that there is always room for improvement and appreciate your honest feedback regarding the contact lens pricing. When the time is right, we hope you’ll contact us at 855.874.8508 to see what else we may be able to offer to assist your practice. - The Eyefinity Team

Mark
Owner/Optometrist (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Nightmare: Software is full of bugs

1,0 8 anni fa

Commenti: Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.

Aspetti positivi:

Cost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.

Aspetti negativi:

Moving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in. Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present. Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs. AVOID THIS PRODUCT AT ALL COSTS.

Rene
Multi-Company Comptroller (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

One of the most complex software ever.

1,0 7 anni fa

Commenti: n/a

Aspetti positivi:

The only good thing about this software is Customer support is excellent. They have a great team of caring individuals who know the product is bad.

Aspetti negativi:

Options selected in one screen do not translate across the software but need to be re-selected. Data that relates to an entry in the software does not fill in for all areas of the software for that entry where it is required but you need to re-type it in to all areas to be effective. Reporting has a toggle built in to correct known reporting errors instead of fixing the errors this includes errors associated with financial transactions. They build in "work-arounds" for known financial transaction errors instead of fixing the error. The software does not have a simple build reporting to pull from any part of the database but has multiple options canned in that you don't need while others you need are missing. Instead of being able to create a custom report from any part of the database you have to play around with the canned report options that might be limited to data you're not looking for.

Paul
Optical Supervisor (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A system that has been around for a long time. Easy to use and fields are common sense placement.

4,0 8 anni fa

Commenti: Able to perform all the daily functions of the optical with exception of inventory maintenance. If that ever gets corrected, it will be an unsurpassed program for offices.

Aspetti positivi:

Simple layout. The system is designed for ease of use and does not take much training to have someone new step up and use it. Processing orders or patient information is seamless. The ability to glance at previous work is a benefit.

Aspetti negativi:

inability to fix inventory issues. There is nothing from office mate that can correct an input error. Something that should be as easy as a line of code and should be a known bug can not still be a flaw after many years. unfortunately, it is.

Daniel
owner - OD. (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Most dishonest company I've ever dealt with!

1,0 7 anni fa

Aspetti positivi:

few things to say excite its expensive and tech support is trash. I like the calendar function. That all

Aspetti negativi:

I've use office mate for 8 years and been a very loyal customer. I wanted to host a office mate in the cloud. I am very disappointed in their dishonesty. I originally asked for the ability to keep my officemate and exam writer and to be able to go in the cloud. Their staff member did not inform me that a server hosting option existed and just offered me your new program. I feel cheated out for a poor training and was mislead. The poor mismanaged and incomplete training was not worth. I was told if I paid the training it was at no risk, because I would receive an Amazon card in return. I felt I had nothing to lose. I guess I was wrong. I hope you reconsider.

Nick
Optometrist (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Easy to use, smooth functionality, updates and customer services could be better

4,0 7 anni fa

Commenti: Overall it's a very good Optometric EHR. Our office has been using it for 5+ years and have been happy for the most part.

Aspetti positivi:

It's very easy to navigate through the medical charts and product orders in OfficeMate. It functions very efficiently and allows me to chart quickly and accurately while still interacting with patients.

Aspetti negativi:

Updates don't happen automatically. They have to be done manually and there are quite a few throughout the year. Their customer service is great for easier issues, but some tougher to solve issues require knowledge of the system that many of their representatives struggle with. This is also not a cloud based system, so you must keep a server on site.

Jessica
Billing Coordinator (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Could use Improvements

3,0 6 anni fa

Aspetti positivi:

The scheduler is set up to view clearly and being able to add icons to pts appt slots (ex: Hearing Impaired pts) Being able to print pt documents from their ledger is quick and convenient

Aspetti negativi:

The amount of errors we get on a daily basis makes it hard to get pts in and out of the office in a timely manor. How many times the program will freeze up and kick us off. The amount of updates that we have to do to keep up with the program.

Taylor
Optician (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Busy optometry practice

5,0 5 anni fa

Commenti: We all love the software for our office. It makes Daily issues more manageable.

Aspetti positivi:

I love the convince of being able to submit vsp claims to the lab. The communication between all employees on this software makes finding pts so much easier.

Aspetti negativi:

The updates always need fixed once we get them. We only have a few issues when trying to update our systems when new products launch.

Paula
Medical Coding (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good Product

3,0 2 anni fa

Commenti: Overall OfficeMate meets our scheduling needs. It is a good product for a small to mid-sized practice.

Aspetti positivi:

Good product but sometimes complicated to use. Integrates well with our current phone software.

Aspetti negativi:

Can be complicated to use and get reports from.

Risposta di Eyefinity

2 anni fa

Dear Paula, Thank you for taking the time to leave a review for OfficeMate. We are happy to hear our solution is a good fit for your office's communication and scheduling needs. If you'd like to leave more information about how we can improve ease of use and report generation in OfficeMate, please contact our team at [email protected]. Thanks again for reaching out! - The Eyefinity Team

Lexie
Optometry student (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

The downfall of bargain shopping EHR systems

3,0 6 anni fa

Aspetti positivi:

The cost is about 1/4 that of cloud system softwares. The software provides a place for prescriptions and systematic review of systems.

Aspetti negativi:

There isn’t a cloud system. The system isn’t very user friendly and system crashes aren’t quick fixes. The health records and recall systems are completely seperate programs rather than one uniform system.

Shari
Front Desk (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great Product

5,0 7 anni fa

Aspetti positivi:

This product allows our office to see patient demographic and exam information all in one place without having to log in to multiple programs when speaking to a patient.

Aspetti negativi:

When there are issues that need extra help the 1st tier customer service doesn't generally know anymore than I do how to fix it and I have to wait for them to expedite it up to 2nd tier in order to get an answer. Issues happen rarely but when they do it has to go to the 2nd tier every time.

Jennifer
Medical Billing/Optometric Tech (USA)
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

I work in a Officemate daily. In the past year I have become quite efficient.

5,0 7 anni fa

Aspetti positivi:

I love the demographics in regards to the patients. So many details you can record which becomes quite helpful if you are runny a specific query. The reports are good, easy to find and print. The permissions are great.

Aspetti negativi:

I am frustrated that I cannot go to patients from the schedule...I have to X out of schedule and open patients then X out of patients to get to schedule.

Paul
Optometrist (USA)
Studi medici, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good scheduling software

4,0 6 anni fa

Commenti: The combination of Officemate and Weave has been good. We're able to organize a day of appointments and reach out to them when necessary. It's good quality.

Aspetti positivi:

This software is good for scheduling appointments. We have 2 office computers and the program links up well between the 2. Combined with a program called Weave, this works well for our office. Data entry is easy, pretty user friendly.

Aspetti negativi:

Very basic program. Dont expect it to do anything more for you. Schedules people and that's it. It's not a 1 solution solves all problems type of program.

Cila
Office Manager (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Working With Officemate

3,0 6 anni fa

Aspetti positivi:

The exam writer was easy to perform. Like how that is easy to find and search codes

Aspetti negativi:

I do not like how hard it is to set up Officemate. You feel like you have to do so much for something so easy.