--- description: Scopri le funzionalità di HappyFox Help Desk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.it/software/83211/happyfox Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/83211/happyfox?page=2) > Un software di ticketing per l'help desk che ti aiuta a evitare il disordine e a gestire facilmente le tue domande di assistenza clienti da più canali. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 93 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza HappyFox Help Desk? Più comunemente usato da team IT, servizio clienti, operazioni, strutture, risorse umane, marketing e finanza. HappyFox è molto versatile, il che lo rende perfetto per aziende di qualsiasi dimensione. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 93 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: HappyFox - **Area geografica**: Irvine, USA - **Anno di fondazione**: 2012 ## Contesto commerciale - **Prezzo di partenza**: 24,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, basco, bulgaro, catalano, ceco, cinese, cinese tradizionale, coreano, croato, danese, finlandese, francese, giapponese, greco, hindi, indonesiano, inglese, irlandese, italiano, lettone, lituano, norvegese, olandese, polacco, portoghese, portoghese brasiliano, rumeno, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese, vietnamita - **Paesi disponibili**: Arabia Saudita, Argentina, Australia, Austria, Bangladesh, Belgio, Brasile, Canada, Cechia, Cile, Colombia, Corea del Sud, Danimarca, Egitto, Emirati Arabi Uniti, Filippine, Finlandia, Francia, Germania, Giappone e altri 25 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Autoresponders - Avvisi/Notifiche - Catalog Management - Comunicazione multi-canale - Creazione di report/analisi - Dashboard - Database clienti - Discussions/Forums - Editor di testo RTF - Gestione SEO - Gestione contatti - Gestione dei contenuti - Gestione dei feedback - Gestione dei ticket di assistenza - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle attività - Gestione delle code - Gestione delle conoscenze - Gestione delle mansioni - Gestione delle risposte - Gestione di call center - Gestione di contratti/licenze - Gestione di documenti - Gestione di incidenti - Gestione utenti - Instradamento automatico - Intelligenza delle conversazioni - Live Chat - Macro/Modelli di risposte - Modifica del testo - Monitoraggio dei cespiti - Per il settore assicurativo - Portale self-service - Ricerca del testo completo - Rilevamento di problemi - Sicurezza dei dati - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Task Automation - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento/Instradamento - Verifica dei problemi ... e altre 7 funzionalità ## Integrazioni (41 in totale) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... e altre 26 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per la gestione dei reclami](https://www.capterra.it/directory/30674/complaint-management/software) - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.6/5 (792 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) ## Recensioni ### "Happyfox is changing the way helpdesk solutions run." — 5.0/5 > **Abimbola** | *16 luglio 2018* | Intrattenimento | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Inconvenienti**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27 giugno 2022* | Gestione formativa | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Inconvenienti**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "Terrible product unless you have the bare minimal needs" — 1.0/5 > **John** | *20 luglio 2026* | Vendita al dettaglio | Tasso di raccomandazione: 1.0/10 > > **Vantaggi**: Their support is great, responsive and helpful. Even the AI chatbot provides good info. It looks nice. Robust API. > > **Inconvenienti**: Fundamental behavioral issues: - Searching for tickets is terrible. Sorting by relevance displays a baffling assortment of unrelated things. There are no smart controls like date\_before:. Making queues and filters are the suggested workaround, but they are time consuming and you'll end up with hundreds of them. - Formatting replies with the built-in text box is very difficult and even after sending will appear different to the client-- messy and without proper white-spacing. - Merging tickets doesn't actually merge them, it just closes one and sends the latest message to the other. - When replying to a ticket created from an email, you can't properly include past messages so looping in new contacts with all of the context is impossible. - The automated ticket routing is very limiting and time consuming to set up. Some things, like automated ticket deletion, exist in the options but don't do anything. - Changing ticket contacts changes the appearance of the original message as if it was sent by someone different. As in, it displays the original message from sender A as if it came from sender B when you change the contact from A to B. - Communication from support to anyone in your company who isn't an agent means ticket contacts that are your coworkers rather than the customers, ruining the Contact Groups system. - The main ticket view will only list 50 tickets at a time meaning batch changes can only be done to 50 things at a time, and the update of those 50 can take minutes at a time. - The AI system does not provide reliable information so we don't use it at all. - It's overpriced, even at it's lowest tier. > > The fundamental features don't work well enough if they work at all. The basic tasks are time consuming to a ridiculous degree. I'm disappointed in the experience and will be going through the immense pain of switching to Zendesk or anything else once our contract is up. ----- ### "Happy Fox ticketing tool" — 4.0/5 > **Meenakshi** | *27 aprile 2022* | Vendita al dettaglio | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The software is very cheap and easy to use. > > **Inconvenienti**: Less Integration like asset management cannot be linked to the system. > > Ticketing tool is very efficient and easy to use. Team is very happy with the tool. ----- ### "HR Help Desk Administrator" — 4.0/5 > **Amanda** | *28 agosto 2020* | Vendita al dettaglio | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: We like that it is easy to use. It is rather simple and not overly complicated. > > **Inconvenienti**: The reporting is very challenging. I wish they had better reporting capabilities. 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