Chi utilizza Remote Support?
BeyondTrust Remote Support offre le funzionalità di cui hanno bisogno le organizzazioni IT e di assistenza clienti di livello enterprise. Serve tutti i settori.
Cos'è Remote Support?
BeyondTrust Remote Support (precedentemente Bomgar Remote Support) permette un'assistenza a distanza immediata e sicura ai clienti che utilizzano Windows, Mac, Android, iOS o altri dispositivi, indipendentemente dal fatto che si trovino o meno su una rete aziendale. Gli utenti possono risolvere problemi di avvio o nei sistemi finali utilizzando la condivisione dello schermo, il controllo remoto, l'accesso non presidiato, la condivisione di file, le annotazioni e la condivisione della fotocamera di un dispositivo mobile. Chat in tempo reale, script predefiniti, strumenti di collaborazione ed escalation migliorano l'efficienza dei tecnici.
Dettagli su Remote Support
Fondata nel 1985
Panoramica dei prezzi di Remote Support
Remote Support non dispone di un piano gratuito ma offre una versione di prova gratuita. Qui sotto maggiori informazioni sui prezzi di Remote Support.
Caratteristiche di Remote Support
Recensioni su Remote Support
Stai visualizzando 5 di 1.330 recensioni
Data della recensione: 7/3/2018
Best secure remote support software I have ever used!!
Commenti: A clean, professional, and impressive way to support a customer or client.
Vantaggi: I really like this software for starters. I convinced my department manager at my previous job to purchase it because of it's functionality, reliability, and integration to other software. It is great for tier based support from tier 1 receiving calls to escalating it to tier 2 and tier 3. The transition from each tier and group that we had for certain calls was smooth. Another bonus and like was the type of devices/operating systems it support in it's remote support service. Also, the integration to other products that we used along with our actual product. That part was a beauty to setup and see work with zero issues. Overall the best in my book. Just wish my current job could afford to purchase Bomgar (fingers crossed).
Inconvenienti: There are only a few cons I have and they are very minor. One being that they are not able to support Chrome OS yet and I feel like they are trailing the market on this. The other con is installing the patches to the hosted appliance you house in your server room. The patching process could use some attention for user ability or someone not as experienced in networking etc.
Data della recensione: 13/2/2020
Bomgar - Great Tool for Remote Support
Commenti: Remote Support from Bomgar is our main tool we use to provide support to our end users. Because it is easy to use on both sides we have not looked anywhere else. Cost is great too.
Vantaggi: It is very easy to use for our end users so they can get can get connected to our support team and the ability to elevate privileges makes resolving their issues remotely much easier. In app chat is also a nice feature that comes in handy when working with our end users.
Inconvenienti: There is very little to not like. It is easy to use and we have not experienced any outages or issues in the time we have been using it.
Data della recensione: 22/10/2019
Commenti: Overall it works as advertised. It also integrates with a couple Service desk tools on the market which allow you to launch a remote session from within an external Service desk system.
Vantaggi: Bomgar is an excellent program for remote control over computers and servers. We use it extensively on the Helpdesk when helping customers remotely. Its easy to use and doesn't require alot of skills to initiate a session.
Inconvenienti: I would like to see it have a less chatty agent on systems. The agent communicates with the main server quite a bit. I would also like to see it not have an agent for every remote session. This requires updating the agent on every machine when an update comes available.
Data della recensione: 8/5/2019
Good tool, but not the best..
I have used Bomgar quite extensively in a Service Desk environment and while I like the tool, I think it is in a serious need of modernization.
The lay-out looks very outdated and, as far as I know, the tool lacks a good reporting function.
The integrated chat works fine and their best feature, in my opinion, is their permission increase on end-user computers.
However, there are other tools out there that do the same, and better.
Having done a comparison research for a previous project, I can say that Bomgar is quite expensive as well and does not provide the best bang-for-your buck as other remote take-over tools out there..
I would recommend this tool, as it does function well and does what it needs to do well, but only after recommending other tools first.
Vantaggi: Their way to increase permissions on end-user computers.
Inconvenienti: The lay-out is very outdated and is in serious need of modernization.
Data della recensione: 21/1/2020
Support software done right
Commenti: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.
Vantaggi: It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.
Inconvenienti: It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.