--- description: Scopri le funzionalità di BeyondTrust Remote Support, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BeyondTrust Remote Support - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [BeyondTrust Remote Support](/software/86962/bomgar) # BeyondTrust Remote Support Canonical: https://www.capterra.it/software/86962/bomgar Pagina: 1/82\ Avanti: [Pagina successiva](https://www.capterra.it/software/86962/bomgar?page=2) > BeyondTrust Remote Support (precedentemente Bomgar Remote Support) accede e supporta in modo sicuro qualsiasi dispositivo o sistema, in qualsiasi parte del mondo. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 2010 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza BeyondTrust Remote Support? BeyondTrust Remote Support offre le funzionalità di cui hanno bisogno le organizzazioni IT e di assistenza clienti di livello enterprise. Serve tutti i settori. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 2010 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: BeyondTrust - **Anno di fondazione**: 1985 ## Contesto commerciale - **Prezzo di partenza**: 1995,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: francese, inglese, olandese, tedesco - **Paesi disponibili**: Australia, Canada, Germania, Regno Unito, Stati Uniti ## Funzionalità - Accesso non presidiato - Accesso/Controllo remoto - Alerts/Escalation - Chat dal vivo - Chat/Messaggistica - Comunicazione multi-canale - Condivisione dello schermo - Condivisione di documenti - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Gestione degli accessi - Gestione della conformità - Gestione della sessione utente - Gestione delle credenziali - Gestione delle password - Gestione e monitoraggio da remoto - Portale self-service - Registrazione della sessione - Risoluzione dei problemi - Strumenti collaborativi - Third-Party Integrations ## Integrazioni (13 in totale) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) - [Software di gestione degli accessi privilegiati](https://www.capterra.it/directory/31238/privileged-access-management/software) ## Alternative 1. [Zoho Assist](https://www.capterra.it/software/181775/zoho-assist) — 4.7/5 (1420 reviews) 2. [Supremo Remote Desktop](https://www.capterra.it/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 3. [ISL Light](https://www.capterra.it/software/146892/isl-light) — 4.7/5 (779 reviews) 4. [TeamViewer ONE](https://www.capterra.it/software/122252/teamviewer) — 4.6/5 (11627 reviews) 5. [AnyDesk](https://www.capterra.it/software/149595/anydesk) — 4.6/5 (1787 reviews) ## Recensioni ### "Easy to use remote support solution" — 5.0/5 > **Temitope** | *27 agosto 2022* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. > > **Inconvenienti**: For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. > > The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. ----- ### "Great working remote support tool but UI is outdated" — 5.0/5 > **David** | *24 aprile 2026* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Deployment through MDM works as expected (Kandji/Iru and Intune). The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything. Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background. Works well for both Windows and macOS devices. Quick support portal and session is really useful as well. I like how for agents there is both a desktop app as well as a web app for remote sessions. > > **Inconvenienti**: The overall interface just looks and feels really outdated but everything works as expected. The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it. > > Overall it's a great remote support tool. All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. UI could be updated for sure as it just overall looks old. ----- ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" — 2.0/5 > **Vince** | *21 marzo 2025* | Servizi di informazione | Tasso di raccomandazione: 4.0/10 > > **Vantaggi**: I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications > > **Inconvenienti**: The system is very poor in managing Remote Desktop screen resolutions. > > Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. ----- ### "BeyondTrust is required for remote access control" — 5.0/5 > **Sebastián** | *15 febbraio 2025* | Servizi ai consumatori | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. > > **Inconvenienti**: Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. > > It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. ----- ### "A Great Remote Support Solution For Business" — 5.0/5 > **Cristian** | *16 dicembre 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. > > **Inconvenienti**: All features works. No problems to report. ----- Pagina: 1/82\ Avanti: [Pagina successiva](https://www.capterra.it/software/86962/bomgar?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/86962/bomgar) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati