BeyondTrust Remote Support

Remote support

Aspetti positivi:

La facilità nel registrare e salvare le sessioni

Aspetti negativi:

L accesso non vigilato non sempre funzionava a volte si è stati costretti a ricontattare il cliente per poter accedere

Remote Support- A good remote mobility solution

Commenti: In a nutshell, Remote Support is a good tool for the overall company's customer satisfaction score growth and loyalty. It helps achieve needed tasks in seamless manner.

Aspetti positivi:

The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis. We tend to our customers on their issues very fluently.

Aspetti negativi:

At times we had few connection issues which were later on fixed by the respective admin teams, other than that this tool never gave much issues.

Review for BeyondTrust Remote Support

Commenti: BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients.

Aspetti positivi:

It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance.

Aspetti negativi:

Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records.

Nice Remote Support Tool

Aspetti positivi:

Very simple for clients to utilise. Great UI and excellent product support

Aspetti negativi:

lacks support of IOS user. The price point is high

Remote Support software.

Commenti: It is the best software for offering and receiving support remotely in any business setup.

Aspetti positivi:

This software brings solutions closer where one can offer and access support remotely without physically engaging. It has helped improve quality of services and satisfy both the customers and employees needs. It has great features which makes it user friendly and easy to understand. They have a great customer care services which is always ready to serve.

Aspetti negativi:

I have no improvement suggestions for this software.

One of the leading Remote Support tool

Aspetti positivi:

Ease of use and feature set is rich and exhaustive. recommended for large corporates as well.

Aspetti negativi:

Good product and it comes with a price. Costing can be improved for more widespread adaption.

Good option, could be optimized

Aspetti positivi:

Ease of use and functionality of the product made it a good choice.

Aspetti negativi:

Overnotifications and difficulty tracking and using specific reporting issue areas makes it difficult.

faster and safer remote support

Aspetti positivi:

with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money

Aspetti negativi:

Actually, there is nothing that I don't like at the moment that I have used it. I found it useful and effective for fast remote support.

Best helper in any type of situation.

Aspetti positivi:

I loved how it was very easy to access and knew the things I needed help with as if it was there with me.

Aspetti negativi:

Only thing I would wish different is that it was more affordable so everyone could test it out!

Best product for remote support with a small footprint.

Commenti: Very positive. I use it daily to support end users across many platforms.

Aspetti positivi:

Ability to remotely control a variety of devices with no massive infrastructure.

Aspetti negativi:

Interface can be a little tough to navigate.

Review about Remote Support

Aspetti positivi:

I have been trying so many remote apps but this one is the best so far. This application is very easy to use. As i deal with the clients who need fast services but thanks to its low downtime. It just connect at a go. I recommend this app to everyone who works remotely.

Aspetti negativi:

The only thing i found negative about this app is that it works as a trial. Only paid version works with all the feautures

Efficient and Secure

Commenti: BeyondTrust Remote Support has been a game-changer for our organization. It streamlines support processes and offers robust security measures, despite some minor drawbacks.

Aspetti positivi:

BeyondTrust Remote Support has greatly enhanced our remote support operations. Its user-friendly interface and fast performance have significantly improved our efficiency and customer satisfaction.

Aspetti negativi:

The cost of BeyondTrust Remote Support can be a drawback, especially for smaller businesses. Some users have also experienced occasional connectivity issues.

Agile and complete remote access tool

Commenti: Highly recommendable tool if your organization needs a remote access or remote support tool.Totally worth it :)

Aspetti positivi:

Bomgar remote support is an essential tool for big organizations that need to provide remote support or o access to remote servers.I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly. Additionally, having file transfer and session invitations integrated makes the thing so comfortable

Aspetti negativi:

A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.

Oysm software to take Remote support

Aspetti positivi:

Easy to use, GUI was good, easy to understand, precautions take to prevent any data spillage is good

Aspetti negativi:

Lagging issue, Audio gets stuck lot of time

Essential Tool for Business!

Commenti: It is a very useful tool for IT support, troubleshooting, and collaboration purposes.

Aspetti positivi:

I Iove that BeyondTrust Remote Support is designed to be user-friendly, with features like one-click session initiation and a customizable interface. This makes it easy for my clientele to get started with the tool and to navigate its functions. One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and session recording capabilities. This helps my clients feel more confident that their data and systems are secure while using the tool.

Aspetti negativi:

I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the performance and functionality of the tool.

Importance of Remote Support

Commenti: Meets the need for team operation and streamlines the improvement of production management.

Aspetti positivi:

Practical implementation, flexibility of operation between machines, easy team management, good task developer, password security and control.

Aspetti negativi:

Very slow customer service, response task synchronization with duplicates.

Remote Support software did much to streamline the support process for me and my colleagues

Commenti: My company started using Remote Support about 8 months ago. We wanted a more seamless option for support when we were upgrading systems across our firm. I decided to try this out, and me and my team have had very good experiences overall. Most of all, my analytics team is able to get real time info on session logs and ticket tracking, in order to track how often my team accesses support features.

Aspetti positivi:

The remote access feature was very easy and painless to use overall. The person who helped me had quick and seamless access to my desktop setup, and it was as if there was no disruption at all! The file transfer feature was also very intuitive.

Aspetti negativi:

Nothing in particular really stood out as anything I disliked. I had a thoroughly good experience with Remote Support.

Service desk to support for any device

Commenti: Is an easy service remote desk with secure access and support for any device. Very Useful.

Aspetti positivi:

Service remote desk with secure access and support for any device.

Aspetti negativi:

I didn have any issue yet. Let's see the next months.

Excellent remote support tool

Commenti: The experience achieved has been satisfactory by having this software, any problem in the corporate network can be solved quickly and without moving to other places.

Aspetti positivi:

Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving transportation costs and timeIt has an ease of use to be able to connect easily and quickly

Aspetti negativi:

I have not found any fault or something that I disliked, fortunately I liked everything and it has worked correctly

Analyzing remote support

Commenti: Mi experience has been good, from the firts fay of use it was easy for me

Aspetti positivi:

I like its ease of use and that it saves the information of each session that I start as a follow-up

Aspetti negativi:

I like everything, but I would like them to add the 2FA sistem, since this would protect more information that may be important or confidential.

Important for Online Service

Aspetti positivi:

Remote Access , Password Management and Screen Sharing what I used most and loving it

Aspetti negativi:

Great going pls keep it up same enthusiasm

Highly productive

Aspetti positivi:

It makes troubleshooting remote desktops easy and very smooth controls.

Aspetti negativi:

Controls are limited however there is no major con.

General Manager

Commenti: My overall experience has been great with no complaints

Aspetti positivi:

What i like most was the support and remote services and great help

Aspetti negativi:

there was not anything i did not like about remote help

Bomgar Beyond Trust

Aspetti positivi:

Easy to train helpdesk how to use it. Very easy to add clients and remote users to login via URL. Many reach features such as running powershell, scripts, copying files, looking at system info

Aspetti negativi:

Sometimes after a long reboot, does not reconnect. Need to close session and re-open, that's pretty much eay

A geniuine feedback about remote support

Aspetti positivi:

On-Request IT Administration. Far off IT support is consistently accessible at whatever point an IT issue emerges. Lessen Cost. Remain Business Centered. Increment Organization Efficiency. Admittance to Experienced IT Experts. State of the art Innovation. Routinely Planned Upkeep.

Aspetti negativi:

1) Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.That's what you'll see, for example, it's challenging to watch everybody getting to your framework from a distance. You can't genuinely verify every one of the clients. Furthermore, that, obviously, makes it simple for aggressors to invade the framework utilizing certified records, and afterward leave inconspicuous.2) Momentary IntricacyA completely somewhat open organization isn't something that anybody can haphazardly set up. Indeed, even prepared specialists and oversaw specialist organizations require days to sort out all the framework assets and, at last, have everything working flawlessly.3) Organization RelianceRemote access is just comparable to your organization. You really want a steady Web association with keep up with your work process. Any other way, even the smallest margin time might possibly influence your efficiency.