TeamSupport

Chi utilizza TeamSupport?

Società di tecnologia B2B con team di supporto/prodotto che desiderano ridurre i costi di supporto attraverso una migliore comprensione dei propri clienti, migliorando la collaborazione interna e migliorando l'esperienza dei clienti.

Cos'è TeamSupport?

TeamSupport è l'unico software di help desk creato per il business-to-business. Semplici livelli di prezzo includono tutte le funzionalità di cui hai bisogno nel B2B: un solido database di clienti, supporto omnicanale, gestione delle attività, gestione degli SLA, creazione di report e metriche, possibilità di personalizzazione completa e altro ancora. Non è solo un sistema per ticket: è una suite di help desk completa che semplifica la comunicazione per fornire un servizio clienti eccezionale. TeamSupport si adatta a te e ti aiuta a riportare l'attenzione dove dovrebbe stare: sui tuoi clienti.

Dettagli su TeamSupport

TeamSupport

http://www.teamsupport.com

Fondata nel 2009

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Panoramica dei prezzi di TeamSupport

TeamSupport non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di TeamSupport è disponibile a partire da 50,00 USD/mese.


Prezzo di partenza

50,00 USD/mese

Versione gratuita

No

Prova gratuita

Implementazione e assistenza di TeamSupport

Assistenza

  • Orario lavorativo
  • Online

Implementazione

  • Cloud, SaaS, Web
  • Dispositivi mobili - iOS nativo
  • Dispositivi mobili - Android nativo

Formazione

  • Di persona
  • Live Online
  • Webinar
  • Documentazione

Caratteristiche di TeamSupport

  • Accesso/Controllo remoto
  • Archiviazione di documenti
  • Avvisi / Allarme crescente
  • Branding personalizzabile
  • Chat in tempo reale
  • Comunicazione multi-canale
  • Configurazione del flusso di lavoro
  • Creazione di report/analisi
  • Gestione dei biglietti
  • Gestione dell'accordo sul livello di servizio (SLA)
  • Gestione della knowledge base
  • Gestione delle risorse IT
  • Gestione di call center
  • Instradamento automatico
  • Integrazione di e-mail
  • Integrazione di social media
  • Macro/Modelli di risposte
  • Monitoraggio della rete
  • Portale self-service
  • Tracciamento delle interazioni

Visualizza l'elenco completo di Software per Help Desk

  • Assistente virtuale
  • Avvisi / Allarme crescente
  • Gestione appuntamenti
  • Gestione del flusso di lavoro
  • Gestione della posta elettronica
  • Gestione delle code
  • Gestione di call center
  • Integrazione di social media
  • Knowledge Base
  • Live Chat
  • Parametri prestazionali
  • Portale self-service
  • Sondaggi e feedback

Visualizza l'elenco completo di Software per assistenza clienti

  • Analisi dati
  • Analisi delle sensazioni
  • Analisi di testo
  • Analisi predittiva
  • Dashboard
  • Gestione dei sondaggi
  • Gestione delle conoscenze
  • Gestione di feedback negativi
  • Raccolta dati multi-canale
  • Segmentazione della clientela

Visualizza l'elenco completo di Software per la Customer Experience

  • Classificazione dei reclami
  • Gestione dei feedback
  • Gestione dei moduli
  • Gestione dei sondaggi
  • Gestione della garanzia di qualità
  • Gestione di casi
  • Misure correttive (CAPA)
  • Monitoraggio dei social media
  • Monitoraggio delle lamentele dei clienti
  • Portale self-service
  • Ricerca del percorso migliore
  • Rilevamento di problemi

Visualizza l'elenco completo di Software per la gestione dei reclami

  • Dashboard
  • Definizione del piano di risoluzione dei problemi
  • Gestione dei progetti
  • Gestione dell'escalation
  • Gestione della knowledge base
  • Gestione delle attività
  • Gestione delle mansioni
  • Problemi ricorrenti
  • Verifica dei problemi

Visualizza l'elenco completo di Software per la risoluzione delle problematiche

Le migliori alternative a TeamSupport

Altre alternative a TeamSupport

Recensioni su TeamSupport

Leggi tutte le recensioni

Valutazione complessiva

4,5/5

Punteggio medio

Facilità d'uso 4,4
Servizio clienti 4,5
Caratteristiche 4,3
Rapporto qualità-prezzo 4,4

Valuta il software

Condividi la tua esperienza con altri acquirenti.

Scrivi una recensione!
Ifeoma O.
Developer
1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    4 /5
  • Caratteristiche e funzionalità
    4 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 10/7/2018

"Team support makes us a more efficient with customer support."

Vantaggi: Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once.
Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis.
Overall, Teamsupport has saved us time ,and made our customers happier.

Inconvenienti: It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.

  • Fonte della recensione 
  • Data della recensione: 10/7/2018
Balasubramani A.
Technical Support Specialist
Servizi bancari, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    4 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    2 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    3 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 14/1/2020

"Inventory Management"

Commenti: I personally like Team Support as it has optimized our business operations considerably. We create support tickets on this platform. We are able to track our inventory, we are able to create support tickets and keep them open till the issue is resolved. We are able to schedule email reports about the overall use of our company time and resources. We are delighted to see that Team Support is bringing new features on a periodic basis. I truly appreciate the webinars conducted by Team Support where they talk about new features and how to make best use of the software. I have acquired some interesting insights during the webinars and passed it on to my peers. Overall we like Team Support as it meets our current requirements and expectations .

Vantaggi: I primarily use Team Support for Inventory Management. I like that I am able to search a terminal based on the serial number alone. It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful. I like the feature where I am able to schedule the reports to be emailed to more than one email address. These reports need to be sent at particular time and day without fail. Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration. We are looking to develop a centralised platform in our firm and want to be able to fetch info from Team Support for Data Analysis. This is in our pipeline and we are looking to implement this sometime in the future. In the past the upper management used to shoot us emails enquiring about the particular issue. It takes up our time to email the management back with the status of that issue. Now the upper management simply logs into team support to view and oversee the status of a ticket/issue

Inconvenienti: However, the frustrating part of Team Support is the reporting section. When I open up the inventory report, it displays a list of all the terminals I have added to the inventory and when I want to get more information on a particular terminal, I notice that I cannot click on the terminal to navigate to that terminals page. Not only that, I cannot copy the serial number of the terminal from the inventory report. This applies to pretty much all the reports. All reports are in read only format. I humbly request Team Support to make the items on the report as clickable and actionable in the future.

  • Fonte della recensione 
  • Data della recensione: 14/1/2020
Pedro F.
Regional Service Manager
Automazione industriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    5 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 29/12/2020

"Customer Support"

Commenti: We can track every customer input / feedback and stay on op of the product.

Vantaggi: Very easy to use, and it has been a critical tool to track issues and plan ahead for service

Inconvenienti: App could be improved, other than all the integration is easy and friendly user

Risposta del fornitore

da TeamSupport il giorno 2/1/2021

Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides.

We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year.

  • Fonte della recensione 
  • Data della recensione: 29/12/2020
Rod M.
Software Support Engineer
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    3 /5
  • Facilità d'uso
    3 /5
  • Caratteristiche e funzionalità
    2 /5
  • Assistenza clienti
    3 /5
  • Rapporto qualità-prezzo
    2 /5
  • Consigliato
    5/10
  • Fonte della recensione 
  • Data della recensione: 5/7/2016

"RodsReview"

Commenti: Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name.

Vantaggi: -Its Cheap per seat,
-Its customization of fields

Inconvenienti: -Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it.
-Your Text Formatting and editor is terrible. It constantly changed font sizes
-The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out.
-The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not
-The fact that you cant duplicate a ticket
-Cant Create Ticket Views for Individual user
-Need Action the Save button at the top of the action as well as the bottom.
-NeedFloating Formatting bar
-Add option to minimize or +/- actions on ticket page
-A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket.

  • Fonte della recensione 
  • Data della recensione: 5/7/2016
Raymond M.
Software Support Analyst
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5 /5
  • Facilità d'uso
    5 /5
  • Caratteristiche e funzionalità
    4 /5
  • Assistenza clienti
    5 /5
  • Rapporto qualità-prezzo
    5 /5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 23/10/2020

"TeamSupport Review"

Commenti: My day to day working experience with TeamSupport is acceptable

Vantaggi: Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature. Ticket escalation to other groups is easy. Customer management is excellent.

Inconvenienti: Sometimes slow to update Sometimes the software is not responsive so I have to refresh browser lack of customization at the end user level Chat status and online status could have better options

Risposta del fornitore

da TeamSupport il giorno 4/11/2020

Thanks Mr. Marcaida for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides.

We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year.

  • Fonte della recensione 
  • Data della recensione: 23/10/2020