Cos'è TeamSupport?

TeamSupport è una soluzione di assistenza clienti leader incentrata sul B2B che ti aiuta a costruire soddisfazione e fedeltà. Una soluzione per il supporto scalabile e multifunzione progettata per le aziende B2B per semplificare la collaborazione. Consente al tuo team di supporto di creare esperienze migliori per i clienti concentrandosi sul miglioramento e sul mantenimento delle relazioni con i clienti. Viene utilizzato dalle aziende B2B nei settori software, assistenza sanitaria e dei trasporti. Crea un team più efficiente, semplificando la comunicazione e la gestione dei ticket.

Chi utilizza TeamSupport?

Società di tecnologia B2B con team di supporto/prodotto che desiderano ridurre i costi di supporto attraverso una migliore comprensione dei propri clienti, migliorando la collaborazione interna e migliorando l'esperienza dei clienti.

Video di TeamSupport
TeamSupport Software - 1 TeamSupport Software - 2 TeamSupport Software - 3 TeamSupport Software - 4

Hai dubbi su TeamSupport? Confrontalo con una delle alternative più diffuse

TeamSupport

4,5 (816)
TeamSupport
Non disponibile nel tuo paese
49,00 USD
mese
Versione gratuita
Prova gratuita
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4,4 (816)
4,4 (816)
4,5 (816)
VS.
Prezzo di partenza
Prezzi
Caratteristiche
Integrazioni
Facilità d'uso
Rapporto qualità-prezzo
Servizio clienti
7,50 USD
mese
Versione gratuita
Prova gratuita
153
20
4,0 (12.708)
4,3 (12.708)
4,2 (12.708)
Perché questo confronto?

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Recensioni su TeamSupport

Punteggio medio

Nel complesso
4,5
Facilità d'uso
4,4
Servizio clienti
4,5
Caratteristiche
4,3
Rapporto qualità-prezzo
4,4

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
53%
4
39%
3
6%
2
1%
1
0%
Ifeoma
Ifeoma
Developer (Nigeria)
Utente LinkedIn Verificato
, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Team support makes us a more efficient with customer support.

5,0 4 anni fa

Aspetti positivi:

Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once. Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis. Overall, Teamsupport has saved us time ,and made our customers happier.

Aspetti negativi:

It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.

Tyler
QA Manager (USA)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Intuitive, Useful Software Company-wide

4,0 2 anni fa

Commenti: Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.

Aspetti positivi:

I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.

Aspetti negativi:

Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.

Risposta di TeamSupport

2 anni fa

Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements. We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.

Gianluca
IT administrator (Italia)
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Good but not enough

4,0 2 mesi fa Nuova

Aspetti positivi:

The live chat System and something about activity tracking.

Aspetti negativi:

The interface is too Simple, we'd Like to see some other Button, especially in the live chat System.

Risposta di TeamSupport

2 mesi fa

Hi Gianluca, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements. Please join us on the second Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university

Robert
Service Manager (USA)
Software informatici, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

More capable than most, but still some additions I'd like to see

3,0 6 anni fa

Commenti: Getting the system configured for our particular use has been "tricky". It is working for us, but there are some limitations that make it difficult in some areas. For instance, notification via text message should be based on "who is on-call". As it is, I can notify, but I have no-way to denote who is "on-call". So, there may be some way to do this and change the external calls/texting based on it, but it isn't intuitive. Another issue has been with refreshing the screens. (we need to manually do that) However, this system is working for us an our clients, overall, and has met 90% of our needs. Working with customer service, we have had to resolve our own issues on occasion, which is a frustration. (no ideas presented to us, and we just "found" a way)

Aspetti positivi:

Ability to customize ticket entry questions. Ability to allow customers to directly enter tickets Ability to allow for texting our cellphones for tickets that have not yet been assigned. Ability to enter time on tickets, and retroactively enter/change time. Ability to search on old issues and for our customers to see the issues.

Aspetti negativi:

Inability to tag a ticket with a "classification". (we charge different rates and minimum hours for different times of day/week/holiday) There isn't a good way to track that in the system and we are having to use the comment entry to work out offline ourselves. My customers want 1 report entry (at the end of of the day), that shows them what the issue was, and the final resolution (only), and time/$ breakdown per time spent on the project. I do find it hard to externally work a report for that. We have had to generate a VB application to manipulate/merge and calculate everything based on the reports that I can get form the system in order to get what we actually need to share with our clients. CDI should take into account tickets that are "Waiting on Client". (and remove them from the calculation) Currently, I have 2 tickets that are waiting on clients, but the CDI is "maxed out", because it has taken then more than 2 months to get their "act in order". That shouldn't frustrate them and drive the CDI up. Why can my clients (outside their contract date enter a ticket, but I cannot enter a ticket for them?). Sometimes we need to "catch them up later"..... I need a way to track our active "on-call" resource and make it so that our ticket automation only alerts us the "on-call" resource (via text message) to those considered currently "on-call". Currently, we have to change that setup manually (pain).

Irfan
Sr. Consultant MIS (USA)
Salute, benessere e fitness, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great ticketing system

5,0 mese scorso Nuova

Aspetti positivi:

It's very easy to use and easy to assign tickets.

Aspetti negativi:

Sometimes there's a glitch to the system but mostly it's smooth