eWorkOrders CMMS

Huge Difference to our Maintenance Department

Commenti: Excellent. There are so many great things to say and I did not even mention how great there support staff are!

Aspetti positivi:

Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing

Aspetti negativi:

Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers.

Great option with great support

Commenti: There are a lot of CMMS systems out there that are very costly. We needed something that we could customize for the many aspects of our company and make fit our culture. We operate water/sewer and power facilities and our staff wears many hats. One minute we're blue collar the next white. Crossing over from tools to records keeping is paramount for us. eWorkOrders was/is a great fit.

Aspetti positivi:

I can not say there was one thing in eWorkOrders that I would point to and say that's why I would recommend it. I would say the flexibility offered was really what our small utility was looking for. Not to downplay the size as I think this would work on any level. Easy? That depends on the person setting things up and their ability to work with eWorkOrders staff. Open minded and flexible. There is always a learning curve but our staff has picked it up quickly.

Aspetti negativi:

The flexibility can sometimes be a double edge sword. If your users find things can be manipulated they will request you cater to them in that aspect. This I find to be a management issue and not really a con but something that could be for some. Missing the true ability to use remotely off line. That's the biggest complaint I find but our staff are great at thinking outside the box and we may not necessarily be using the product as it was intended. Again not a con for us but could be for some.

EWorkOrders. Rocks. Period..

Commenti: To reiterate.. ABOVE ALL: INFORMATION PROFESSIONALS' CUSTOMER SERVICE/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE.. We started off using EWorkOrders for one department and have been steadily configuring functions for use by various groups. In 3 short months it has become the center piece that our business model now functions through. And we're still expanding with it.. If your company is in need of a fantastic software package, with impeccable support, I ABSOLUTELY RECOMMEND EWORKORDERS. UNEQUIVOCALLY.. BRAVO GUYS!

Aspetti positivi:

Where do I begin?? I'll try to be brief.. EWorkOrders is a powerhouse of full featured functionality, to say the least. There is a robust amount of config options that are all extremely flexible - give or take a few minor caveats.. That being said, implementation/customization does not require a degree in rocket science. AND ABOVE ALL: THEIR CUSTOMER/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE..

Aspetti negativi:

Just to be fair: Although the guys at EWorkOrders are very available and more than willing to explain everything and anything that one would have questions about, a more in-depth Help section is most definitely needed.

KB Custom / Ework Orders

Commenti: I really enjoyed E work Orders and like that they are on top of everything and fast service. They make you feel #1 and if there is a problem, they will go out of the way to fix it or customize the layouts to help. I like that they can help you during implementation and during that first 6 months of using the new Ework software they do not charge of have hidden fees when you need help.

Aspetti positivi:

I like that it is customizable for you and the company needs. You can ask any customize and Ework will accommodate. Very fast service and even after hours and weekends.

Aspetti negativi:

Not very much not to like its really good. If I had to suggest I would say for CMMS tracking Meters for Semi Trucks may need a little touch up but also depends on the company that is using the meters. For inventory view definitely warranty tracking needs to be an option Shelf Warranty vs In use Warranty

Rhinestahl Facility Review

Commenti: Extremely happy

Aspetti positivi:

The system is straightforward to use. Customer Service is top-notch and is always willing to go the extra mile to ensure we are helped, and the issue was resolved quickly and easily.

Aspetti negativi:

I have found that there are parts of the system that I struggle to navigate but when I reach out to customer support they are quick and easy to work with to help me along.

Best product available for the money

Commenti: The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records. We now can historically track all parts used and time spent on assets. We also have detailed records of the company assets as well. The inventory portion allows us to order and track inventory as well as accurately cost what we use and check vendor pricing.

Aspetti positivi:

Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless. The inventory and purchase orders are intuitive and a must as well. Being able to track on hand inventory and how it flows is extremely valuable.

Aspetti negativi:

The system does need the ability to have the purchase order receiving accurately account for what is received when incomplete shipments are received and entered. There is no partial item count (ex. Received 2 of 3) on the purchase order record if there is a partial receipt. Yet...

A Chevy Corvette in a Ford Focus package

Commenti: Positive to outstanding.

Aspetti positivi:

This software has an ease of use and covers so much of what's needed. We run our business on it and it has performed flawlessly. It has so much "bang " for the buck. This software performs with or better than any other CMMS software on the market. The initial set-up and implementation was super fast and all questions arising from it being new to my team were answered within minutes of reaching out to customer support. If price was no object, we would still use eWorkorders. I have customized it with no issue and train new people all the time. Fantastic Software and Customer service!!!

Aspetti negativi:

Cons are few. I would add a picture and document function into the original package and charge for space beyond a certain limit. Add a color option for text in the work order so you can highlight or bold things you want to stand out. Add a lock function to the notes. This would prohibit anyone changing a note and date for nefarious reason (CYA). That's about it.

Review of CMMS System by Connell Industries

Commenti: Our deployment has been steady over the years and the support from the eWorkOrders staff has been unwavering to help us along. The reason is that the end user of eWorkOrders operates in a bureaucratic manner and there are times when things slow down or grind to a halt and then pickup again.

Aspetti positivi:

The level of customer support was very good as well as the IT support when we requested custom work that needed to be done. All the personnel at eWorkOrders are very knowledgeable, responsive, and most of all pleasant to work with.

Aspetti negativi:

I think in my experience, that the 75 character limitation on item descriptions has been a bit problematic plus the fact you can't have items with the same description even if they are in a different stockroom or location. However there is a work around that can be used.

Central Louisiana State Hospital

Commenti: great, Eworkorders meets maintenance departments needs to track/flag important work orders & preventative maintenance.

Aspetti positivi:

system is easy to navigate/use, fast response from Eworkorders staff, easily write/produce work orders.

Aspetti negativi:

one con is Unable to mass print/edit work orders

CMMS - A Major Decision

Commenti: Great to work with during our fact-finding process to determine what system to use. The eWorkOrders team has also being very available when there are questions on how to setup something - e.g. adding new equipment in a new satellite facility.

Aspetti positivi:

1. I was familiar with the system at another facility that I consulted with. 2. Ease of Use: setup is easy as well as general maintenance of the system. 3. Features: many that most high cost have (and don't) 4. New features/enhancements being added monthly. 5. Our IT department was satisfied with the connection to our facility.

Aspetti negativi:

1. I can't think of any other than allowing more customization of welcome screen.

Product Review

Aspetti positivi:

I like the ease of use and ability to add photos

Aspetti negativi:

I wish that the thumbnails of pictures were easier to open and larger

e Work Orders

Commenti: our maintenance crew work off of e work orders and can plan their day accordingly

Aspetti positivi:

this software is pretty user friendly. when i need help, it is always available.

Aspetti negativi:

so far nothing, my employees use it every day and enjoy how easy it is to use.

Essential Business Improvement

Commenti: Celgene has been a customer of eWorkOrders CMMS solution for over 15 years. Our industry which develops and commercializes medicines for cancer and inflammatory disorders has very strict guidelines and regulations to follow. So the vendors that we engage with have got to be at the top of their field. Our teams are spread out throughout many locations around the world and they give eWorkOrders the highest possible rating for the easy to use, support team and their high quality CMMS software solution. Implementation throughout our many locations has been seamless. Employees love it. With the eWorkOrders Enterprise Asset Management (EAM), we can effectively manage and schedule preventive maintenance and resources without any disruption to our business operations and prolong the lifecycle of our assets. Top managers love the fact through reports and dashboards, they get real-time information on our maintenance operations. We recently began integrating our inventory application with Grainger so that we can easily manage inventory levels, costs and more through our existing system. It is a real plus that eWorkOrders is a system that grows with any size organization.

Aspetti positivi:

Easy to use by technical and non-technical personnel. Ease of configuration, personalization and customization. Straight-forward, trouble free, fast inexpensive Implementations (ie $1,500 completed in 1 week). Meets our PM and Demand Work Order needs right of Out of the Box, without the need for “add ons or consulting” Meets the diverse needs of the various department types above, not just Facilities. Immediate service from the on-call developer team for custom requests, tech support or general assistance. Less expensive than other CMMS Maintenance teams have access to historical data, manuals and other pertinent data from their phones and iPads. Unlimited number of requestors and users accounts Requestors do not need accounts. Web-based, making it easily be accessible from all devices on or offsite. Instant notifications to in-house staff and outside service providers. Advance Preventive Maintenance reminders to in-house staff and outside service providers. Several hundred standard reports, KPIs, metrics, analytics and dashboards. All customizable upon request. No coding Required to personalize or customize. How-to-Videos embedded into each module’s help section. Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests. Single sign on available for staff who need to log in to their user account. Predictive maintenance technologies, such as meters.

Aspetti negativi:

System Not offered in foreign languages (although you can create the Work Order request page in any language) Mobile version is not available while offline (no internet/wifi/mobil access)

E Works Order for Healhtcare gets and A+

Commenti: E Work Orders has enabled us to become a data driven department. Our prior CMMS software could only tell us how many work requests/PMs we did. E Work Orders opens up a whole new world of reports pulling data from as many or as few fields as needed. The speedometers and graphs on the Dashboard are great for a quick look. Josh in Technical Support has been absolutely awesome! I email him and he responds so quickly, he's always so helpful, giving me step-by-step instructions and is so patient with all of my questions! This software has transformed how we manage our work orders and preventive maintenance.

Aspetti positivi:

From the administrative side to the technicians to the people submitting work orders is so user friendly!

Aspetti negativi:

Honestly, anything that I have asked if E Work Orders if it can do, they have been able to accommodate. I've been very impressed.

Why choose eWorkOrders? It's the best one I found!

Commenti: I needed a CMMS system that was simple enough to use for the hourly mechanic and production operator, but it needed to be sophisticated enough for the engineers, production supervisors all the way up to the plant manager. This product met my requirements perfectly.

Aspetti positivi:

It is very easy to use. I demoed/tried three major CMMS software systems and hands down this is the best one on the market. I have been using the product since the middle of 2015. The have great customer support. Hundreds of reports to choose from and if you can't find a standard report from their list of reports, they will build a custom report for you.

Aspetti negativi:

None. I know that sounds crazy but I cannot find any problems with their product. I use a combination of standard reports, custom reports and lots of data manipulation once I extract the data from the data base (ex. download data in excel format, sort, pivot, graph and finish with PFD reports).

eWorkOrder Review

Commenti: Great experience. Everyone at Eworks was great to work with. If I had a question, I always got assistance right away. Also, they have a help section with videos for just about everything in the software and this really assisted me with some of our setups. We went from a manual pen and paper system to this, so it was bounds and leaps forward for our company. I loved this software.

Aspetti positivi:

This software was almost plug and play. We spent about a month uploading all of our assets and PM procedures into the software and once the checklists and PM's were completed, we were rocking and rolling.

Aspetti negativi:

I wish it had an interface to our ERP software. But, our ERP software was quite old. It would have made it more likely that we would have added the purchasing module to our package.

Easy to use

Commenti: eWorkOrders is more than we need. I am sure that we will only scratch the surface. Anytime I have had a question or recomendation for change over these 5 years, they have always been accomodating and helpful. Customer service is great and the relationship has always been valued.

Aspetti positivi:

Unity of Types. Relationships are unified throughout the user interface and share common threads that join them to assets, people and equipment, making queries intuitive and simple. New areas/employees/assets are easy to create by copying an existing area/employee/asset along with its common attributes, making minimal changes.

Aspetti negativi:

The skin. It needs some round edges and a cleaner face. The look is a bit Windows 3.11 -sorry :)

Great Product and Team!

Aspetti positivi:

e Work Orders is simple to use, easy to navigate, easy to learn, and has a customer support team that stands behind the product. My staff has not had any issues learning to use the mobile system, and efficiency of work has made substantial increases. e Work Orders takes the hassle out of work orders. The cloud based service saves IT cost, and provides access any time, any where. I would recommend the software to anyone.

Aspetti negativi:

I have not found any specific negative aspects of this software.

Dependable Customer Service

Aspetti positivi:

Customer service is timely and dependable. Pricing is competitive and reporting tools can be customized to your preference.

Aspetti negativi:

Settings on the back end can be a little difficult to navigate

Easy to use, easy for control and easy data retrieval

Commenti: Excellent

Aspetti positivi:

Cloud-based application, run in every device, easy and flexible reporting structure. Possibilities to save documentation (procedures, manuals) in the cloud and expansion to other tasks other than maintenance, ex: sanitation.

Aspetti negativi:

Some of the reports I could not export in pdf I have to save as pdf. Not a big deal

Very Intuitive and Snappy Work Order System

Aspetti positivi:

It's very quick, efficient, and intuitive. The best part for me are reports. Just a phone call and they'll make a custom report for anything I need.

Aspetti negativi:

Doesn't really work for fleet vehicle mileage and parts tracking.

New User

Commenti: Excellent customer service, when I have a question or concern they respond within hours not days. That's huge for me. They always care about what we the customer wants. Could not ask for better support. the product is super. Easy to get around and work with.

Aspetti positivi:

It is super easy to learn and use. Very easy to setup as well.

Aspetti negativi:

Too many options! Too many options to choose from but that could be a good thing!

eWorks saves the day

Commenti: it's been great!

Aspetti positivi:

ease of use, ease of making changes, ability to work with support and get questions answered and resolved

Aspetti negativi:

none so far.

EXCELLENT CUSTOMER SERVICE...CONSISTENTLY.

Aspetti positivi:

It does everything that I want it to do and when I require a change the staff at eWorkOrders makes it happen every time.

Super Organized and detailed!

Aspetti positivi:

I really enjoy how specific you can get with jobs. Tons on neat tools to help track and store important information.

Aspetti negativi:

There is a learning curve to know the ins and outs.