DockMaster

Assistant General Manager

Commenti: My overall experience with Dockmaster is that they listen to their customers. They respond to help tickets and overall, they support you as well as you could possibly expect.

Aspetti positivi:

The fully customizable reporting system. The support from industry experts when submitting a support ticket.

Aspetti negativi:

I dislike having to clear an error rather type over the highlighted error. Like when you enter a bad part number during receiving.

I have used three marina management programs and DockMaster is second to none!

Commenti: DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.

Aspetti positivi:

The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!

Aspetti negativi:

It doesn't make coffee or bring in donuts.

Since 2003, Dockmaster has met our needs

Aspetti positivi:

It is easy to use and new employees can catch on quickly. Customer support is timely. As the company grows, the Hosted system has made adding locations a breeze.

Aspetti negativi:

Over the last two years, it appears that with each update, features and processes that have worked in the past are "broken". We have been using DM since 2003 and it is much improved but it is very frustrating to go to a feature that we have always utilized to find that it no longer works or gives the wrong information. It is bad accounting practice to find that prior period numbers change after an update.

We have been using DockMaster about 10 years & the overall experience & customer service is great.

Aspetti positivi:

I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.

Aspetti negativi:

I don't like to create reports, but generally I can work with one of the system reports to get the data I need.

We have been a user for many years, there are good and bad things we have experienced over the yeas

Commenti: It covers all the different areas of business that our company deals with in one software solution

Aspetti positivi:

Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Aspetti negativi:

since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster

keep looking

Commenti: I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.

Docmaster

Commenti: From using a few previous accounting packages that were not Marine specific to using this one is like Chalk and Cheese

Aspetti positivi:

It is very intuitive and having had a few years using it we are very happy with it . in addition the backup we receive is fantastic .

Aspetti negativi:

It takes time to understand that it is rigid in the fact one must follow the process step by step however this is also a benefit as cash and invoices are well controlled

Sunnyside Marina

Commenti: Excellent.

Aspetti positivi:

We use Dockmaster for every aspect of our Marina Operation including our Service Department, Gas Dock, Ship Store, accounts payable, accounts receivable and in the creation of our Financial Statements. We have been using Dockmaster since 2001 and the history we have created over that time is invaluable.

Aspetti negativi:

Since we are an association of slip owners, some refer to this as a "Dockominium", we had to create some of our own internal ways to make the system work for us. Once we created these "Work Arounds" the system has performed beautifully.

One of the best out there!

Commenti: The company I work for has been using this software for over 20 years now. I myself have been closely involved as the company liaison with Dockmaster support and have found them very professional and down to earth.

Aspetti positivi:

Customer service and support is right there when you need it.

Aspetti negativi:

As with any software there are some hiccups and bugs that come up. Development seems to be addressing them much quicker than in years past.

The best, most reliable software for our company! This was our fourth and last software transition.

Aspetti positivi:

It is reliable. The support and training is amazing. As a gold member, we are well taken care of. We don't have to worry about excessive support costs above our monthly subscription. I like that DM listens to what customers have to say and sometimes makes enhancement requests. I also love that DM rolls out software updates frequently. They are continuously making improvements to their software. It shows they really care about their customers.

Aspetti negativi:

From an accounting perspective, the financial reports need some work, but I think DM is currently in the process of making improvements. The initial setup was difficult.

Mostly this has been a good experience.

Commenti: This system makes my job far easier than it would be without it. It is a good accounting system and has a number of valuable reports that make analyses possible and fruitful.

Aspetti positivi:

The software is specifically geared to the business for which we are using it. There is good customer support.

Aspetti negativi:

There still seem to be some system issues. Often the system clogs up and is unresponsive. Sometimes this happens at very inconvenient moments.

DockMaster has it's issues and bugs, but I have received excellent customer service.

Aspetti positivi:

The detail of the different modules. Hoping to get the reservation up and running. I think with proper training this would be an excellent tool.

Aspetti negativi:

The unexplained bugs and issues. I receive excellent customer support in solving them, but less out of the ordinary issues would be greatly appreciated.

Good system for a marina

Commenti: This system makes it very easy to run a marina. I'm in accounting and feel that the ease of Dockmaster helps immensely. Any issues that we have are immediately answered by a support specialist

Aspetti positivi:

It's very easy to use and get around from screen to screen. I also like that you can add the most used tasks to your favorites.

Aspetti negativi:

Unable to delete items that were keyed in, everything requires a reversal and a re key. When there is an update, there is always an issue the next day

Reporting Trash

Commenti: There is little I can say, I just wish they would have opted for a cloud based software.

Aspetti positivi:

Full accounting features................

Aspetti negativi:

Very manual processes and redundant application

I have been using Dockmaster since 2006 and there is no comparable operating and accounting system.

Aspetti positivi:

The ability to combine all in one from parts and boat inventories, service and marina capabilities to accounting applications. Very complete system.

Aspetti negativi:

Needs to be able to download bank information to ease in the manual process of reconciling bank accounts.

I'm very comfortable using this software and have used it for 16 years.

Commenti: It makes my work easy!

Aspetti positivi:

This software is very friendly, pleasant, easy to update and learn. And very important to note that the support team is available 24/7/365.

Aspetti negativi:

Because, we are in Costa Rica, it does not have the option for two currencies and this is not in accordance with the costarican's law.