The Mortgage Office

Complete & Powerful Software Program with add on Modules giving you options to expand your services.

Aspetti positivi:

The software handles all aspects of Loan Servicing within the program. The integration of the different modules makes using the program seamless. I have used several Forms Design programs in the past and the Custom Letters & Reports program is well designed and extremely east to use.

Aspetti negativi:

I have been involved in writing a custom Collection Program, integrating an Accounting Program with other Loan Servicing Software as well as using other Loan Servicing Software for 27+ years and by farm The Mortgage Office is the BEST. To answer your question what I like least about the program is that it is a Massive and covers every aspect of Loan Servicing; which makes it the BEST of programs.

TMO Review

Commenti: Good, have had great support from ABS Customer Support when needed. Most often hear back within the same day to help trouble shoot. Screen shots are often sent for easier review and answering our processing questions.

Aspetti positivi:

Ease of payoff and payment processing.

Aspetti negativi:

Impound Analysis has been the most challenging, as tax payments were due same time as our files have been moved over into TMO. New and updated instructions have been received along with online training.

Great Product / Weak Service

Commenti: The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them. Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars.

Aspetti positivi:

Great tool to track loans, monitor loans, produce useful reports, produce borrower statements that are accurate, produces decent lender statements, the customer service reps are very helpful and knowledgeable, the software is relatively easy to use once you really study it.

Aspetti negativi:

IMPOSSIBLE TO GET CUSTOMER SUPPORT ON THE PHONE - PLEASE RAISE MONTHLY SERVICING FEE IN ORDER TO HIRE MORE STAFF. I WILL GLADLY PAY MORE IF I KNOW I CAN GET SOMEONE ON THE PHONE RIGHT AWAY TO ANSWER A TIME SENSITIVE QUESTION, AS OPPOSED TO WAITING 24-48 HOURS FOR A RESPONSE.

The Mortgage Office Seminar Review

Commenti: Overall, The Mortgage Office was a great experience and I'm glad I made the trip over to learn more about the program.

Aspetti positivi:

Easy seminar to follow along with and having it be interactive was very helpful.

Aspetti negativi:

Everyone uses TMO for different reasons so not all the information given was valuable to me.

The Mortgage Office Review

Commenti: I have been very pleased with the upgrade to TMO Pro. Wish we upgraded sooner! It's so much faster!

Aspetti positivi:

TMO is easy to use and easy to understand. I like that you can create your own customized documents. If you run into an issue, you can simply email the support team who is always quick to respond and solve your problems. The TMO support team is amazing, they are very professional and are always available to help.

Aspetti negativi:

I don't have any cons about this software.

One Stop Shop

Aspetti positivi:

TMO is easy to use and easy to understand. It is a very complex system that allows us to do many things like take payments, manage our bank loans, cut checks and plenty of more tasks that are useful in our workplace. If we run into an issue, we simply email the support team who is always quick to respond and solve our problems. The TMO support team is amazing, they are very professional and are problem solvers!

Aspetti negativi:

Like any new system, it took time to understand TMO and be able to use it to its full capability, but once I got the hang of it, I could not be happier with this software. When I have spare time, I like to look around in the different tabs of TMO to find different reports or functions that could be helpful to the company; there are so many ways to utilize TMO, the possibilities are endless.

Great company

Commenti: Their software makes my job alot easier! They are fantastic.

Aspetti positivi:

The product is very user friendly, the customer service has always been great. they work to get any issues resolved right away and their staff is super friendly.

Aspetti negativi:

I have nothing negative to say about them.

Awesome software very useful

Commenti: Good software. Will highly recommend this software for any data management needs. Thank you!

Aspetti positivi:

Very user friendly and good to use. Can keep track of all needed information in one place.

Aspetti negativi:

Needs a little adjustments. Overall a good tool.

TMO review

Commenti: overall, everyone I have had to deal with is professional and helpful.

Aspetti positivi:

The software is easy to use, and the customer service is outstanding. I can always reach our support team when needed.

Aspetti negativi:

I have not had anything worth noting here.

Efficient & Simplifies complex mortgage structures

Commenti: Great experience, very user-friendly software.

Aspetti positivi:

Very flexible and easy to use.

Aspetti negativi:

i just fear that in Pro version we will lose backup facility but that is common is all web-based software's

My experience with the mortgage office

Commenti: It was brutal. We used it for about 1.5 years, and the final straw was when we felt coerced to pay more money or they would disable our access to our data under threat from their lawyers that we breached contract. This formal letter from their lawyer was also how we were notified of this supposed “issue”

Aspetti positivi:

Automated payments Loan management Been in the industry a long time

Aspetti negativi:

The software was very rigid Every support call came with a cost They threatened to hold our data hostage if we didn’t pay an extra $10,000.00 USD for breach of contract (because we used the software on multiple devices and the contract said we were only able to use it on one pc. (We use virtual pc and work from 3 different office locations)

Exceptional!!

Commenti: We have been a client of Applied Business Software for over 18 years and even though there are alternate products available, we have found that the TMO speaks to the versatile and flexibility it provides our company and technician support services .... simply does not compare!!! Therefore .... exceptional!!! I would recommend this program serviced by ABS to anyone.

Aspetti positivi:

Simple and easy management of our loans.

Aspetti negativi:

Not being able to process yearly Canadian T5 forms.

Portfolio management is a piece of cake!

Commenti: Managing the borrower pool is a piece of cake when using TMO, so I would highly recommend this software to others.

Aspetti positivi:

The Mortgage Office has it all: dynamic modules, customazible grids, easy reporting system.

Aspetti negativi:

Their support time of response sometimes can take up to 48 hours.

TMO Review

Commenti: I would stay with this software for as long as I have my business.

Aspetti positivi:

Works efficiently and the team is very knowledgable. Theyn have a great support staff as well.

Aspetti negativi:

I did not find anything that did not work well.

Product review and evaluation

Commenti: ...

Aspetti positivi:

Ease and smoothness and important advantages for the user and benefit in performing the work quickly

Aspetti negativi:

technical supportTechnical support does not respond quickly to complaintsSome ads are false

Multiuse, Multilevel Software

Commenti: The Mortgage Office is such a great software backed by a great experienced team. The software is innovative and always makes your process easier and quicker. This also happens with the team behind the scenes. When any issues arise, the support team is on top of it. As our company grows, so do our software needs and this is a cause for continuous training. [SENSITIVE CONTENT] and her crew are amazing! The in person training is totally worth the trip! You are able to customize the training to really dive deep into the topics that interest your company. Ramiro has all the tips and tricks to save time and being able to pick his brain about TMO is a real treat! The hospitality here is unmatched !

Aspetti positivi:

This software allows you to customize to fit your own needs. It is capable of tackling complex setups with the different tools available. Very user friendly. Where we would spend hours in just creating and sending letters and notices, the mortgage office fast tracks this and many other tasks by using its custom letters capability. Time saver!

Aspetti negativi:

At this time, Lucro is fully satisfied with this software

Ease of Use for Servicing Residential Loans

Commenti: Over the last 13years we have grown our business with The Mortgage Office. I appreciate the support team when we have questions or issues. We enjoy the Print & Mail service for 1099/1098s. The Custom Letters and Reports feature which utilizes Word's mail merge features.

Aspetti positivi:

From setting up a loan to applying payments and running escrow analysis. The software is full of features- Adjustable Interest Rates connected to WSJ - Not a Problem! End of Year Statements and 1099/1098s - Not a Problem! One of the Best Features is the Portal for both lenders and homeowners. Homeowners can make their payments on-line too!

Aspetti negativi:

It would like to be able to add the insurance information on the portal. The portal has continued to expand over the past years. I really like the 1099 and 1098 information being available on the portal.

Daily user of TMO here

Commenti: The Mortgage Office has made my job efficient in ways other programs could not.

Aspetti positivi:

I could not do my job without The Mortgage Office. I work with TMO as a Lender Service Provider to service approximately 30-40 credit unions. Our customers rely on a software that is reliable, accurate, and can handle many different loan types. TMO provides my company with all the tools we need to service a variety of needs. TMO also provides a number of different reports that help us work with accounting teams. Our company services participation loans and TMO makes the process simple. The software is easy to use and the help file is there for any questions you may have. They also have a great support team and always have a quick response time.

Aspetti negativi:

No complaints here with The Mortgage Office

Amazing Loan Servicing Software

Commenti: We serviced our entire loan portfolio with TMO for the past 3 years and have the best things to say about the user experience. Our borrowers love the reports we provide for them.

Aspetti positivi:

The Mortgage Office is easy to use. The training provided by the company was top notch and support is easy and quick. It helps us service our loans and stay on top of important deadlines.

Aspetti negativi:

It can feel daunting at first to learn the new processes.

Great loan servicing software

Aspetti positivi:

Mortgage Office is a great tool for loan servicing that can be customized and queried in many ways. The audit and reporting functions also work great as well the customer support group. It’s very accurate and updated routinely to ensure compatibility. Overall easy to use loan management software, would highly recommend!

Aspetti negativi:

It can be costly depending on how much of the software is installed. Also the reporting could be more robust in certain areas but does cover most data.

Great Loan origination for small private money lender

Commenti: Wouldn’t be such a long-time customer if we weren’t so happy with the overall product features, benefits and support.

Aspetti positivi:

After nearly 18 years as a user on dedicated local server, we made the switch to the cloud-based AWS version and couldn’t be happier. Timing was excellent as the pandemic followed soon after installation. A key benefit is this platforms now works on most all systems, including iOS. That’s great news for small operators like myself.

Aspetti negativi:

We struggled initially with a few features but utilized the vendor’s excellent tech support to resolve. Maintenance support is pricey but is top of the line.

Big Fan

Commenti: very good experience

Aspetti positivi:

It's easy to use, helps me create a positive impression with borrowers and makes running my business easy.

Aspetti negativi:

Id love a plugin that helped more with escrow management, calendering and managing tax and ins payments. I use TLO and it is not available. Id also like to transfer my several loan files to the online system, but my setup makes this impractical.

The Mortgage Office is very capable software.

Aspetti positivi:

I most value The Mortgage Office's versatility and capabilities. I service many thousands of loans very easily from the software.

Aspetti negativi:

I would say the most troublesome area of this software is related to certain custom reports, you must be familiar with SQL or Crystal Reports to accomplish certain things.

Great working Modules with support at hand.

Commenti: Having friendly and professional statements for Loans, Investors which can be e-mailed & printed.

Aspetti positivi:

TMO has culminated over decades of work in loan servicing software. Rep has lot of in-depth knowledge that he passes on in the Seminar. Wish we had done this seminar when we purchased the software. We are very keen in trying the easy methods. Also the Support team help is great. We are not utilizing all the modules. But their integration of ACH, emails, Text messages are very helpful. All the staff is eager to help. Sales & Marketing team was awesome. PLEASE ATTEND THE SEMINAR AFTER YOU DIVE INTO THIS SOFTWARE. Earlier the better.

Aspetti negativi:

For odd loans/transactions it may be customized but the cost can be high. For those we are still using Excel spreadsheets

TMO for first time users

Commenti: as a new user coming in not knowing how the company was set up and trying to do major clean up I found it challenging and still is. The documentation found online is not clear on how exactly to process certain transactions such as adjustments, Corporate Advances, and short payments on payoffs etc etc.

Aspetti positivi:

ease of use and navigation between screens. does take a little getting used to but once you understand where everything is stored is very easy to navigate.

Aspetti negativi:

reporting is not easy to work with. some of the canned reports are pdf. modifying existing reports require someone who know sql . lack of ability to flag loans by certain events such as foreclosures, pending payoff, etc. Unable to set up one reminder to multiple people on a group, ability to easily pull reports by Lender and ability to see what the reports include or exclude if that criteria was selected. Do not like that it sits on Amazon workspace causing issues with database set up and how documents are stored etc etc