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PetExec
Cos'è PetExec?
PetExec è un sistema basato sul web all'avanguardia per la gestione di asili, pensioni, toelettatura, educazione, vendita al dettaglio e altri servizi per animali domestici. PetExec invia e-mail automatiche per: promemoria di appuntamenti, compleanni e avvisi di vaccinazione in scadenza. I tuoi clienti a due zampe possono accedere in modo sicuro e pianificare gli appuntamenti in tempo reale, controllare i registri dei propri animali domestici e la cronologia degli acquisti. Processa i pagamenti con carte di credito in modo sicuro. Ottimo supporto e formazione! Prepara molti tipi di report. Compatibile con PC, Mac, iPad, ecc. Potente e Intuitivo!
Chi utilizza PetExec?
È versatile e conveniente per gli asili per animali domestici di piccola e media taglia, ma abbastanza potente per le grandi strutture con molti tipi di servizi e dipendenti.
Hai dubbi su PetExec?
Confrontalo con un'alternativa popolare

PetExec
Recensioni su PetExec

Hoping for feature upgrades

salute to petexec
Aspetti positivi:
Very important for any dog owner to have, epically if your looking for dog groomers
Aspetti negativi:
i love this app and i recommend to dog and cat owners to check it out
Risposta di PetExec
2 anni fa
Hi Antonello! Thank you for your review on the PetExec Mobile app. I am glad it makes your life easier!
Alternative considerate:
Great Product and Exceptional Customer Service
Commenti: Overall, this is an outstanding product and I am more than happy with it. The people I've worked with from the company are all very kind and I honestly don't even use all the features available. I will be contacting Petexec to help me start utilizing some of the other features now that I know this is the product I'm sticking with. They are always updating and adding new features and always listen to their packs ideas and feedback. Love them!
Aspetti positivi:
I love the fact that I am able to use this product from anywhere i am with anything. I've used it from my phone while chatting with a client and while on vacation. I can access it anywhere i am and make changes or look up any information that I need. The old software was hard to fix mistakes and customer service was the worst. This software is easy to fix and if i have trouble I can easily contact customer service using one of several methods. They are quick to help and very kind. They don't outsource their customer service to other countries!
Aspetti negativi:
We are mainly grooming and the commissions for my groomers is sometimes off because it won't show for the day the pet was groomed. It shows the commission on the day the owner paid. If a boarding dog leaves on Monday but was groomed on Saturday then it won't show on Saturday's commission. This is annoying but I always double check and do things old school with a paper book as well so I still manage to get the payroll correct. It would be nice if tips could be split between groomers as well. But I work around that, too.
Risposta di PetExec
5 anni fa
Thank you Cori! We absolutely love working with you. We are constantly looking for ways to improve our system to accommodate the varying needs. We do review the features requests and that helps us decide the priorities for our packmates. Thank you for being such a wonderful member of our pack!
Great when it works 100% of the time, costly when it doesn't
Commenti: All the functions a doggy daycare, grooming, boarding, training and walking in one place was nice but limited due to the software dropping it (and there being no record of it) thereby making us look like it was never input when we would chat with the company about how to problem solve it.
Aspetti positivi:
Overall, Petexec is one of the better softwares in the pet industry in terms of being customizable and they are continuously doing updates to stay relevant to the ever evolving services added for pet professionals. The online chat function is wonderful and its fairly customizable and ease of use is medicore once you learn how to use the software.
Aspetti negativi:
My main complaint is that it was not reliable 100% of the time. When you have a software that repeatedly drops appointments and the staff is relying on the schedule to know where to go and when, the clients don't care that the software messed up, they just fire you because they think you don't care. Since Petexec dropped so many appointments we ended up using emails and hand-writing all inbound correspondance and then backing it up with an email which basically caused triple the work but it was a necessity to do what this software couldn't do reliably 100% of the time. They are very nice at petexec, but the faulty dropping of appointments over time was extremely costly for my company.
Risposta di PetExec
4 anni fa
Hi Cynthia, I'm so sorry to hear about your experience. I did take a look at your past technical support conversations. The logging and tracking is PetExec is meant to address knowing who completed a task and can pinpoint these issues. The dropping of appointments should not be happening. It might be a task that is not followed through or completed correctly. I do want you to be happy so if you ever need help, please come to technical support and we will do our best to resolve any issues.
Great Functionality and superior customer service
Commenti: Overall experience with Pet Exec is great. They offer superior customer service and are always accessible for questions and trouble shooting. They listen to their customers about what we would like to have available in the software and work hard to provide our requests. It has been a joy to work with Pet Exec.
Aspetti positivi:
The SW allows us to be very versatile in accommodating our difference services and organizing them in a way that makes it easier for us.
Aspetti negativi:
Petexec does not work seamlessly with Quick Books. We had to develope work arounds to get the information we needed to accurately report our accounting.
Risposta di PetExec
4 anni fa
Hi Sherry! Thanks so much for the PetExec review! We have the best customer support team in the industry and will continue to strive to wow our packmates! We love that you are one of our pack/family!
Alternative considerate:
So Many Features!
Commenti: Overall experience is very good. The software helps us manage so many different moving pieces of the business, I don't know what we would do without it.
Aspetti positivi:
Love the fact that Pet Exec has features for nearly every piece of our business. Daycare, Grooming, Retail & Inventory Management, Time-keeping & Payroll, Client Management & Communication, it's all there. After almost 4 years of daily use, I'm still discovering new and useful features. Customer support is great and the Pet Exec team is constantly working on improvements to better serve our changing business. Intuitive and easy to learn, I HIGHLY recommend this software!
Aspetti negativi:
would like to be able to separate out types of clients for targeted emails better and would like software better integrated with our Clover POS - esp in terms of emailing receipts.
Risposta di PetExec
5 anni fa
Hi Marc! Thanks so much for giving us this review. Our aim is to make our packmates like you extremely happy! It is also a huge goal of ours to make sure that our prospective packmates discern, with the correct information, that we are a good fit for their facilities. We appreciate all of your feedback. -)
Not as promised
Commenti: It works but is not great.
Aspetti positivi:
Once set up it is easy to schedule a client for grooming, boarding or daycare, if the client sets it up all the way, not everyone sees the "Add a Pet" button. Clints do like having an app
Aspetti negativi:
I am very disappointed in the scheduled services. When I first talked to someone from PetExec I asked if this program would support in the client's home visits (pet sitting) I was told yes, that would be under Scheduled Services. Then...we I purchased the program and was going through the tutorial I was told I would probably be better off sticking with Time to Pet for pet sitting. Well that really isn't an option, cant bill a client through 2 different systems if they board their dog here and then we visit their cat at home. Very upset that I was total it would work. It is very difficult to schedule multiple in home sits, so much so that I am discontinuing offering in the client's home pet sitting and going to lose $2-3,000 a month now. Reports also are sometimes not accurate.
Risposta di PetExec
4 anni fa
Hi Christina, I'm so sorry to hear about your experience. As we discussed, your situation is a bit tricky as PetExec is designed for Daycare, Boarding, Grooming, Training and other scheduled services. Time to Pet is an excellent program for pet sitting and dog walking. So while you can use the Scheduled services module for your pet sitting and dog walking, it is less specific to those areas and is a general scheduling area. I would love to have an easy solution for you of course, but it might be necessary, in your case, to utilize more than one system due to the sheer number of services you offer. I'm happy to discuss and help in any way I can. ~Paula
Alternative considerate:
Best Cloud Based Kennel Software Around!
Commenti: PetExec makes maintaining your client, pet and financial records simple. It allows our business to run smoothly and efficiently, it's also easy for our clients to use saving our staff time. The available reports make it easy to analyze your income, services and occupancy providing crucial information to understand what is working and not working in your business.
Aspetti positivi:
What I love the most about PetExec is that it has been around for almost 20 years, the developers work in our industry and truly understand the needs of kennel and daycare businesses. Their dedication to our industry and to their clients is their top priority. They are constantly making improvements and take client feedback seriously, they also integrate with a phenomenal credit card processor who truly cares about your bottom line not theirs.
Aspetti negativi:
So far I do not have any complaints, everything is to my satisfaction.
Risposta di PetExec
5 anni fa
Thank You Meredith! It is our pleasure to serve your amazing business
Alternative considerate:
My experience with Pet Exec
Commenti: The ability to print reports with just about anything you can think of, easy to navigate around and the sms feature.
Aspetti positivi:
This software does a lot of things that we used to have to do physically, so it saves us a lot of time and we can keep in touch with our clients easily. It is also easy to read and teach to other employees.
Aspetti negativi:
I would like to see a way to see the purchase histories easier when making a reservation...the somewhat new feature shows the last time anything was purchased, which is misleading because the last time a client purchased might be just a deposit for a boarding.
Risposta di PetExec
5 anni fa
Donna, thank you for your review of PetExec. We are so happy that you like the reports and communication options! We continually strive to provide reporting and features which help your business efficiencies! Thanks so much for being part of our pack/family!
Alternative considerate:
Dog Boarding Only
Commenti: I feel like it does everything I need from Boarding to Daycare to products. It does make life easier.
Aspetti positivi:
This software has made my life easy. I like the automated reminders to clients about boarding and I love the ease of booking and changing reservations as needed. It takes the stress out of what we do.
Aspetti negativi:
Because I'm only boarding and sometimes daycare, there is a lot that this software does that I don't do. I wish that when signing up, getting help to set it up would have been a free service. When you're starting a business there are a thousand things you must pay for and it's overwhelming. So I feel like what I'm using could be streamlined better, but I'm not a Pet Exec genius to be able to set it up myself. I just did the best I could. Or after 3 years or more of using the product that we would earn free help to really set it up right.
TIME MANAGEMENT SAVED
Commenti: Great experience using this application and will continue to use
Aspetti positivi:
This has helped time management within our office, we now are much more organized and helps our company grow
Aspetti negativi:
The site can have a few glitches at time and we need to restart it
Risposta di PetExec
anno scorso
Hi Julia, Thanks for being a valued packmate of ours! Please pop into live chat to let us know about any of your glitching issues so that we can help you troubleshoot them with you. We are thrilled that our system is helping to organize and grow your business. Have a fantastic Thanksgiving!
PetExec and the pet-care facility it makes available to businesses
Aspetti positivi:
PetExec is a thorough and flexible platform that assists pet care businesses in streamlining and automating their daily operations. With sophisticated scheduling, billing, and analytics tools, the platform may boost corporate productivity and profitability while giving customers a better user experience.
Aspetti negativi:
For some smaller enterprises searching for a cost-effective company management solution, PetExec's price may be a barrier. The platform, according to some users, has a high learning curve and may take some time and effort to configure and customize correctly.
Risposta di PetExec
2 anni fa
Thanks for your great review Jose! We appreciate your comments and feedback. We provide an amazing, thorough onboarding process as well as ongoing customer support to make sure that our pet providers have a great transition and experience.
PetExec Review
Commenti: They do an amazing job on the grooming and the costumer service is amazing
Aspetti positivi:
I bring my animals for grooming they do a remarkable job and the service is amazing
Aspetti negativi:
I don’t dislike anything about PetExec they are remarkable
Risposta di PetExec
2 anni fa
Hi Jaqueline! Thanks for the feedback! We are thrilled that you are happy with your facility and their pet management system. Have a great day!
So Happy with Pet Exec software
Commenti: As noted above, I believe the fee has been more than covered with ease of use equaling loads of time savings. I belong to other dog day care owners groups and every time someone new asks what software do you use I am happy to say "Pet Exec" they understand my business needs and work very hard behind the scenes to continually enhance my experience.
Aspetti positivi:
I've been a client since we opened 8 years ago. The initial support was very good. and I haven't looked back. The best thing about them is a couple of things: I find the facebook group very helpful when I have a question. They are continually upgrading and refining the modules-With updates built into the very reasonable subscription fee. Training new hires on it is a breeze. Now admittedly, I am not a big facility and I am sure I don't use literally half of what is in there, but I know it is a powerful system that saves me loads of time and money. I think it is the time savings that I appreciate the most (with auto confirmations and email blasts being so easy to do). Oh and I just discovered the two way texting feature! This has allowed us to communicate so much faster and adding in an image is easy. My Clients love this! Reporting functions are good and allow me to quickly handle monthly reconciliations and deposits. The color coding feature is really great and I can be confident that my employees can readily see alerts and mange when I am not in the office.
Aspetti negativi:
I cannot really think of anything much. If I do have an enhancement request there is a straightforward way to communicate it to them.
Feature Loaded
Commenti: It does everything you need to do with running a pet daycare business. Keeps track of everything and once learned, everything you need to know is at your disposal. I maintain spreadsheets with all our data, scheduling, and billing, customer lists, etc. but it really isn't necessary. I would compare it to Quicken but specifically for pet boarding and daycare businesses.
Aspetti positivi:
Keeping track of pets' coming and going. Billing and invoicing features are excellent, as well as scheduling. Calendars that display bookings are great. Daily, weekly, or monthly views at a click. Extreme detail in customizing for your own needs is very good. The learning curve is not bad. I was comfortable with most of the program after a few months. We have it 4 years and now it's second nature. The documentation is very good. If you dig, you can usually find what you are looking for as far as a feature, or some new process you're looking to add. Customer service is excellent. Questions or problems posed are answered right away. Even on off days, or holidays I've received responses to queries.
Aspetti negativi:
We were just starting out when we acquired the software, so integration into the business wasn't a concern. I really can't come up with any cons to the software as I don't have another to compare it to. In 4 years they had one glitch, a server problem that cost a weekend of downtime and some data loss, but otherwise has been extremely reliable.
Risposta di PetExec
4 anni fa
Hi Tom! Thank you for your review! We love working with you and appreciate having you in our PetExec family!
PetExec
Commenti: Software functions well. We like the way it looks and scorecards are easy to read
Aspetti positivi:
Easy to learn and fairly easy to navigate
Aspetti negativi:
The Scheduled Revenue Reporting is completely inaccurate because it's based on a "per night" charge when 100% of the pet industry is paid when the dog checks out at the end of their stay. For example, the scheduled revenue for 4/5/21 in PE was $2372.30. ACTUAL revenue on 4/5/21 was $16,292.75 because 17 dogs checked out that day. Makes it virtually impossible to do any forecasting accurately and seems like an easy "fix" for PE. Create an option for scheduled revenue to be based on check out date, instead of nightly, since we do not realize any income until check-out. Also, when scheduling a grooming or daycare (through boarding), having to re-enter the times for pick-up and drop-off every single time is ridiculous when the time had already been chosen. If we skip this extra step, the pet parent receives a confirmation email with incorrect (default to 3:00AM) times. Just a completely wasted extra step and makes us look bad if it gets missed. We also used to be able to see confirmation emails that went to clients and now can no longer see those. So, if a client said they didn't have an appointment for grooming, we no longer have that email as proof.
Dog Training Company using for our niche programs, so can cause some challenges.
Aspetti positivi:
It is pretty intuitive, easy for staff to learn, support is good, has lots of features and things that have been helpful for reporting, works well enough for our dog training classes and programs, easy to access client/dog info, works consistently. Facebook Group is pretty awesome, I should utilize it more. Love the weekly updates/intro's to PetExec functionalities.
Aspetti negativi:
It would be nice to be able to upload actual pictures of vaccines, it would be great for each list/report to have the ability to sort by the categories at the top - not all of them do. There have been so many upgrades that I probably need to explore PetExec a bit more to take advantage of all it has to offer - what would be great is perhaps a webinar that we can sign up for that may not so costly since it could be delivered to a group when new versions come out - or maybe there is one and I missed it.
Alternative considerate:
PetExec Review
Commenti: I'm happy with PetExec overall. I do with things were simpler - I find training new team members on it can take months before they fully understand the program.
Aspetti positivi:
I like the ability for clients to make reservations online and to keep notes on training clients, boarding clients grooming, etc.
Aspetti negativi:
There are too many clicks to accomplish each task. I understand why, but for example - booking a dog walk, I have to select the walk I would like to schedule, select the correct time, then select the time "in" and "out" of the service, then change the default 30 minutes to the actual length of the walk being booked, then assign to our walker, and then submit the booking. This is the same with grooming, training, etc. While I like the customizable option of it, I feel this could be simplified.
Risposta di PetExec
4 anni fa
Hi Jenn! Thank you for your review! We appreciate your feedback and want you to know that we are constantly striving to update and upgrade the system/features to make the system more efficient for you, our amazing packmates.
All-in-One Wonder Software
Commenti: We operate a luxury Daycare, Grooming, Boarding and Dock Diving facility. PetExec has been a life saver, as it incorporates everything from scheduling to customer records to inventory management and order processing! The tech support is fabulous; they have a built in chat support system that is near instant, and their programmer Paul is awesome at adding new features requested by users. Their support guy for First Data is incredible as well. He is expedient and cares about quality customer service just like the rest of the PetExec team. Their rep in tech support is patient and helpful as well. There's so many options in PetExec that it can be overwhelming to new users, which is why I put 4 stars for ease of use. However, the system is very clean looking, has custom color templates to choose from, and is super easy to pick up on. As a programmer and IT admin myself, I can definitely see the thousands of hours of work that have gone into PetExec and I am definitely impressed with the outcome. Their servers are really well maintained and we never experience connection issues or outages. They also have a wonderful Facebook group just for P.E. users that serves as an awesome open forum for people with questions. It is great to be able to network with other people who work in/ run doggie daycare businesses. PetExec is definitely the best product out there for dog businesses hands down; it is the perfect all-in-one wonder software for anyone looking to run a professional dog operation.
Aspetti positivi:
Quality programming, ease of use, visual appeal, customer service
Aspetti negativi:
So many options it is easy to get lost when trying to reach a specific page. This is mainly for users who don't consistently use P.E. on a daily basis.
The Best in Pet Care
Commenti: Being able to go back and look for past purchases by customer and see what mistakes we may have made. We have an entire history from the first client we ever serviced up to the last one today.
Aspetti positivi:
PetExec covers all of our services, is very easy to train new staff and most of all has the best customer service of all products that I've ever used.
Aspetti negativi:
The only service that is not completely covered by this software is our dog training department. Would like to see this with appointments set up like grooming and packages set up like boarding.
Risposta di PetExec
4 anni fa
Hi Pat! We love working with you and getting to know you personally after all these years. We are going through some major updates which will give us more flexibility with adding features to enhance modules like dog training. Please always submit these great ideas through our feature request section. Thank you for the kind words and for being such an amazing Packmate!
In Pet Exec We Trust
Commenti: Pet Exec has been the best thing that has happened to me and my business. They provide the best customer support. Anytime that I need assistance they are there to help. You get to have all of your information on one online software program. There is no need to purchase several programs. It's all there. Before I had Pet Exec I had a different online program and I had nothing but problems. The program would go down at least 3 times a day. There were days that the site would be down for the entire day. That would happen quiet frequently. That is when I decided that I couldn't run my business with them. I then decided to search for a much more dependable program. I then found Pet Exec. There has not been a day since I have been with Pet Exec that I have had any problems getting on. Not only that but I can get on to my site from anywhere. Pet Exec is very easy to use. When they do their upgrades Pet Exec gives us plenty notice to update and train us. Pet Exec is very reasonably priced for the product that we get. If and when i call them they have been very nice. Honestly I have no complaints!!
Aspetti positivi:
I think that it is pretty easy and if there is something that I absolutely can not figure out Pet Exec is there to help
Aspetti negativi:
I wish there was an easier way to add a breed so if you are in the middle of registering a dog that you don't have to go out and lose everything that you just submitted. Or have more breeds with photo's typed in the system initially.
When I was looking for software, PetExec was the only cloud based one I found, best decision ever!
Commenti: I was able to give an honest review of the software product that we use on a daily basis to run our business!
Aspetti positivi:
We have been in business 7 years and I really wanted a cloud based system so we could log in from home. I had no idea how useful it idea would be... We all use our phones, tablets, etc... Most of our services are scheduled so the team can look at it the night before on their phone to see what the day is going to look like, or even schedule a service in the middle of the night from a client that might have had an emergency and texted a Manager... It's absolutely the best software for what we do and the updates always contain stuff the Pack has requested! Excellent Customer Service, the best possible!!! I say that because we pride ourself on "high touch" service and PetExec has exceeded our expectations!
Aspetti negativi:
Well I had to think about this question for a while, we love everything about Petexec.... I guess if their was a Con it would be that even though its very customized to our site...it wasn't customized around every single need of our clients. :)
Overall an incredibly comprehensive piece of software
Commenti: Manages the day to day needs for boarding, training and daycare for our 1500 plus and growing client base effectively once you know the software.
Aspetti positivi:
Petexec works really hard to cover all the bases when it come to pet care software. So many features exist, that if you haven't found what you need, you aren't looking hard enough. Being able to set access levels for staff, customizing the client access, and being able to track virtually anything is incredibly valuable. Also customer support is amazing. In 5 years, we haven't really had a single issue that we couldn't resolve in one call. I always get the sense that the PetExec team really cares about clients, and works incredibly hard to keep adding features that help to run a busy pet business. It's also incredibly affordable for what you get.
Aspetti negativi:
Steep learning curve. Lots of ways to do the same thing, but the work flow isn't intuitive. I'd really like to see a few different types of reports, or at least easier ways to create the reports we need.
Great system, but it needs some changes
Commenti:
There is a tab to sign-in and out scheduled services for pets. There are 3-4 clicks involved to sign in just one pet for a service. This is really tedious and time consuming. It needs to be 1 easy click, and I also suggest that there be a "sign-in all" button added to the pet exec system. Over thanksgiving and christmas we had over 50 scheduled services to sign in, and with the current set up, only able to do so one at a time, with 4 clicks involved. It took over an hour just to do this task. Very huge time waster for staff on such busy days.
Another thing that happens very frequently: once you check out a cart for either a groom or a boarding but the owner wants to make changes or staff needs to go back and make changes...the cart disappears and is very hard to get back to once its been checked out but pending payment. Can we get a more user-friendly way to access a cart that needs to be modified that has already been checked out by mistake and pending payment? A button that sends it back to the sign-in page or something? Thank you.
Aspetti positivi:
I like the amount of information we can store about pets in their profiles/scorecards.
Aspetti negativi:
Some features are not very user friendly
Excellent Software! Highly Recommend
Commenti: I was recommended PetExec from my mentor in the business. I was between some other compnaines and could not be happier I made the decision to go with PetExec. They were fantastic form the get-go and I honestly didn't know how long that type of service would last and they have shown it's just how they do business.
Aspetti positivi:
Extremely user friendly for myself, the staff and clients. What really sets PetExec apart though is the customer service. I have never experienced better customer service for any product in and industry than I do with PetExec. Nights/weekends I can still get answers. Whatever situation needs to be addressed they do so timely and efficiently.
Aspetti negativi:
The only thing I find a little troublesome is the drop downs. They force extra unnecessary scrolling.
Risposta di PetExec
4 anni fa
Hi Shawn, Thank you so much! We love working with you. We want to treat our packmate family like we like to be treated. We are doing some redesign on the dropdowns that will be happening very soon! Thank you for being in our family!
Great Value, Best Customer Service
Commenti: PetExec is the best software I have found for this industry. It has a great price and can easily be manipulated for most day-to-day tasks.
Aspetti positivi:
Customer Service is first rate Functionality across all tiers of business Easy to use for day-to-day business Nice visual design
Aspetti negativi:
At times, can be cumbersome. May have to click through multiple screens for a task
Risposta di PetExec
4 anni fa
Hi Kristyn! We are so happy that you are part of our pack/family! Thank you for this great review. =)